logo

Gearbest
This website seems to be closed. Find similar businesses

GearbestReviews 10,711

3.7
gearbest.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow Jeanpaul M.
Unfollow Jeanpaul M.
Share Review
Report Review

Ottimo lo consiglerei a tutti, ho acquistato un robot aspirapolvere xiaomi mi robot vacuum al miglior prezzo sul mercato senza spese di psedizione e senza costi di dogana avendo scelto la spedizione dal magazzino europa di gearbest, l'ordine nonostante la tempesta di neve in inghilterra è arrivato nei tempi previsti e con una confezione integra, come i migliori negozi online europei. Consigliatissimo, tanto che ho fatto altri 5 ordini nei giorni successivi.

Date of experience: February 6, 2018
Hungary
1 review
0 helpful votes
Follow Gergely S.
Unfollow Gergely S.
Share Review
Report Review

My favorite webshop
February 7, 2018

Pro's:
- cheap!
- really user friendly
- tons of products
- quality stuff
- really fast shipping
- coupons for a lots of stuff
- gearbest point system for cheaper price

Cons:
- you can't stop shopping, cause they are so good!

Date of experience: February 6, 2018
Italy
1 review
0 helpful votes
Follow Gabriele A.
Unfollow Gabriele A.
Share Review
Report Review

I did many orders from Gearbest and everytime i got wonderful items at the right time. Lately, order time dispatch is taking more than usual, but items arrive.
Post-buying assistance is also good and they help you or refund if items are not ok. Many sales are really interesting and you can find expensive items with little costs for real.

Date of experience: February 6, 2018
Greece
1 review
0 helpful votes
Follow Dimitris K.
Unfollow Dimitris K.
Share Review
Report Review

I have ordered many things from gearbest. Their products in the website is exactly what you have to expect when you receive them. You get the best quality in the lowest price. But what happens when you have ordered the wrong item, or it is not working when you get it? This is where Gearbest is the best, because their support service just rocks! They try to make customer's life easy and give him what he wants. No matter who faults is, gearbest will replace your product and give you some GB points for your next order or will refund your order. That's simple!

So when I had ordered the wrong item, they gave me 2 options. The first was to refund my order and the second was to keep the item and refund the amount of the order in mg GB wallet and some GB points for each dollar of the value.

Date of experience: February 6, 2018
Germany
1 review
0 helpful votes
Follow Dawid W.
Unfollow Dawid W.
Share Review
Report Review

Gearbest opinia
February 7, 2018

Gearbest to bardzo fajna strona, z rożnego rodzaju gadżetami itd. Często można odstać u nich fajną promocję. Więc naprawdę polecam i warto ;)

Date of experience: February 6, 2018
Austria
1 review
2 helpful votes
Follow Mischel B.
Unfollow Mischel B.
Share Review
Report Review

Worst service ever
February 6, 2018

Still waiting on my package for 3 months.
Paid extra shipping.
They made a mistake and i have to pay.
There is no human support, just bots and there answers or brainless humans.
Cant get my full money back either.

Date of experience: February 6, 2018
Lily L. Gearbest Rep
over a year old

Dear Mischel,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
Follow Pedro W.
Unfollow Pedro W.
Share Review
Report Review

Gearbest é o melhor site de compras online para produtos electrónicos e não só, da actualidade.
É claro que cada um terá a sua própria experiência, mas a minha é muito positiva.
Recomendo vivamente e tirem as vossas próprias conclusões...
Excelente preço, respostas a problemas com envios em pouco tempo, alta qualidade em muitos produtos e tempo de entrega muito semelhante ao da concorrência.

Date of experience: February 6, 2018
Poland
1 review
0 helpful votes
Follow Tomasz B.
Unfollow Tomasz B.
Share Review
Report Review

Great experience
February 7, 2018

Gearbest is a great store. I get all my orders much faster than from other Chinese stores. Prices are also cheaper. I defenetly recommend it to everyone!

Date of experience: February 6, 2018
Turkiye
1 review
0 helpful votes
Follow Onur Y.
Unfollow Onur Y.
Share Review
Report Review

I made several orders via gearbest. Always glad to find gearbest on internet!
You can feel free to shop thousands of items overseas!

Date of experience: February 6, 2018
Italy
1 review
1 helpful vote
Follow Luca R.
Unfollow Luca R.
Share Review
Report Review

Perfect!
February 7, 2018

Gearbest is my favorite e-commerce site. I bought my current smartphone, my smartwatch with various accessories and my laptop backpack on Gearbest. Everything arrived quickly and without problems at the customs. On this website I always find low prices and offers. Moreover, thanks to the possibility to collect points for each purchase, you save even more. Surely I recommend everyone to shop on Gearbest!

Date of experience: February 6, 2018
Australia
1 review
0 helpful votes
Follow Chris G.
Unfollow Chris G.
Share Review
Report Review

I had a great experience with Gearbest with postage from China to Australia within 7 days and the products of excellent value for the quality. Very happy with the service and ease of use of the website. I can't wait to place my next order from Gearbest.

Date of experience: February 5, 2018
Turkiye
1 review
0 helpful votes
Follow Ilker O.
Unfollow Ilker O.
Share Review
Report Review

Nice Experience without Any Problem!
February 7, 2018

I loved the shopping experience with gearbest. When I ordered the product(W**************) it took some time to dispatch. So I was curious and ask about the situation. They answered all my questions kindly. I got the product in no time. Shipping was faster than I expected. Quality is super good. I would definitely use gearbest again.

Date of experience: February 5, 2018
Nicaragua
1 review
0 helpful votes
Follow Nelson M.
Unfollow Nelson M.
Share Review
Report Review

Extremadamente Fácil y Confiable
February 7, 2018

No importa si compro un articulo de 1 dolar o uno de 500 dolar, el servicio es el mismo y te genera confianza, la calidad de los productos es muy buena, los recibo en buen estado y siempre cuento con la ayuda de los ejecutivos de la tienda con cualquier duda o preocupación que tenga

Date of experience: February 5, 2018
Virginia
1 review
0 helpful votes
Follow Shawn H.
Unfollow Shawn H.
Share Review
Report Review

I purchased the FrSky TARANIS Q X7 from Gearbest during a limited sale that was at a price more competitive than any other site. The transmitter is outstanding, and came exactly as described. I noticed that the box had been opened though, and contacted gearbest support, they provided swift and satisfactory resolution to the matter. I have and would definitely recommend them to others and have bought many items from them again.

Date of experience: February 5, 2018
Mexico
1 review
1 helpful vote
Follow Oscar O.
Unfollow Oscar O.
Share Review
Report Review

All the items i have request via gearbest it has been just a great experience, ever since i pay for the item i know the item's locations, i really like the service, items have great quality, shipping is juest fast, i will continue buying from gearbest.

Date of experience: February 5, 2018
Brazil
1 review
3 helpful votes
Follow Tiago M.
Unfollow Tiago M.
Share Review
Report Review

I really like to buy on gearbest!
This is a very nice and complete website to buy what you want. Also, the support is very good.

Date of experience: February 5, 2018
Algeria
1 review
4 helpful votes
Follow DJAMEL d.
Unfollow DJAMEL d.
Share Review
Report Review

It works good the sound is very suprising good it sounds very good for that price it\'s very good for the price and for the starting people is it very good
Purchase link: https://goo.gl/cuADtr

It's great to advise you to buy it... Thank you.

Date of experience: February 5, 2018
Portugal
1 review
1 helpful vote
Follow Pac M.
Unfollow Pac M.
Share Review
Report Review

The experiance with gearbest ahs been great, I'm on my 5th order and so far everyhtings has been optimal.
Support helped me alot with custos information.

Just a great place to buy stuff at cheap prices.

Date of experience: February 5, 2018
Brazil
1 review
1 helpful vote
Follow BRUNA C.
Unfollow BRUNA C.
Share Review
Report Review

Ótimos descontos, qualidade no produto, e serviço de atendimento bom.
Os produtos que comprei vieram todos bem embalados, com qualidade e preservados.
A loja não engana à respeito dos produtos vendidos, e possuem um ótimo atendimento.

Date of experience: February 5, 2018
RU
1 review
2 helpful votes
Follow Denis G.
Unfollow Denis G.
Share Review
Report Review

Отличный пример качественной интернет торговли от магазина GearBest! Огромный выбор различных товаров, которые можно "урвать", особенно с купонами, за действительно заманчивые цены, которые бывают на порядок ниже, чем у конкурентов. Заказы делал различного типа от скальпеля до планшета. Даже, если возникают какие-либо вопросы, служба поддержки старается ответить в течении суток. Радует политика в области поинтов, для товаров, которые редко попадают под распродажи, можно поинтами оплатить 30% стоимости. Рекомендую!

Date of experience: February 5, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom