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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
Follow Michal W.
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Nice experience
February 7, 2018

Gearbest is offering a lot of choice in many various domains and with very competitive prices.
The order process is quite easy and the payments are secured with paypal.
Shipments are promptly sent for items in stock.
No issues on my orders that were well received. I have already made numerous orders on their site.
The received items were of good quality et corresponding to my expectations.
The shipping delays are correct, with an average of 15 to 20 days transit time. The tracking is Ok and allows you to follow your orders.

Date of experience: February 6, 2018
Poland
1 review
0 helpful votes
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Best shop :)
February 7, 2018

-Very nice website to shoping. Fantastic android app
-Excelent prices
-Good cashback system
-Excelent customer support

Date of experience: February 6, 2018
Germany
1 review
1 helpful vote
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Gearbest is my favorite partner and I appreciate the professional and friendly service. I took a lot of orders without any issues and I'm pretty sure to order a lot more. Thanks for making shopping as easy as possible. If I could give 5 Stars for your business, I want to give you one more. The deliveries are all in time or faster as expected and the ordered ware was in good quality for very good prices.

Date of experience: February 6, 2018
Saudi Arabia
1 review
4 helpful votes
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Speed of implementation and after sales service - they are really excellent - I recommend everyone to deal with GearBest.

Date of experience: February 6, 2018
Lily L. Gearbest Rep
over a year old

Dear Nidal,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Gearbest is a store that I do not think twice about buying if you have a product that interests me. It's a store that caters very well when it comes to support and has great prices. I have already bought two years and have always had good experiences with the store.

Date of experience: February 6, 2018
Poland
1 review
0 helpful votes
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Really best china shop in web
February 7, 2018

I have been buying different things in this store. And IMHO its better than aliexpress. I really highly recommend it.

Date of experience: February 6, 2018
BA
1 review
0 helpful votes
Follow Ammar C.
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I have had 5 orders so far, and I have been very satisfied with the quality, delivery speed and the support from the GearBest!

Date of experience: February 6, 2018
Turkiye
1 review
0 helpful votes
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Zevkli alışveriş
February 7, 2018

Uzun zamandır alışveriş yapıyorum... aldığım ürünler belirtildiği gibi, kaliteli ürün, güvenilir ve ilgili satıcı, tavsiye ediyorum...

Date of experience: February 6, 2018
Turkiye
1 review
0 helpful votes
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Best Choice
February 7, 2018

My eleventh order from gearbest is VISUO XS809W Foldable RC Quad copter. The reason why I choose them for online shopping is that they have many advantages. They provide the customers with many payment and shipping methods. I have had no payment problem, it takes a few seconds to pay. And the best thing is that Gearbest send numerous products with "free shipping" method. As in my previous orders, they gave my a tracking number so that I could track my package until it reaches to my address. Besides, the prices are very good and Gearbest offers special discounts. I have used a coupon code and bought my quad copter with a perfect price. For VISUO XS809W I can say that it is one of the best quad copters for beginners. It has a 2.0 MP camera on it and SD card slot. It is easy to fly and "take off/land" buttons on the controller is very helpful. I am glad to purchase it from gearbest with an excellent price.

Date of experience: February 6, 2018
Portugal
1 review
0 helpful votes
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Gearbest Review
February 7, 2018

Gearbest has been one of my favourite online shop.
I've use it for over 2 years and already order more than 15 times, always with no claims.
Sometimes I use the customer service to take some doubts and they always make me clear easily.
All the products came with good quality, same aspect shown on the website pictures and came in the estimated delivery time.
I'm really happy buying in gearbest, it has everything you need at the best prices.

Truly recommend this shop.

Date of experience: February 6, 2018
France
1 review
0 helpful votes
Follow Andre R.
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I first started using Gearbest after a very nasty experience from another similar website. After sharing that bad experience with friends I was referred to Gearbest where I found the same product at a lower price and with Shipping tracking included.
From then Ive chosen Gearbest as my main source of technology for online purchases and I even used it for outdoor and camping products.
The website works well and the app is also very useful. The fidelity system is quite stimulating as it challenges users to participate actively with review in order to have discounts for future purchases building a shopping community.
The shipping fees are very reasonable given the fact that most of the times it includes tracking system and the shipping time is, in most cases, faster than expected.
Definitely my default Website for technology.

Date of experience: February 6, 2018
Mexico
2 reviews
0 helpful votes
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Gearbest
February 7, 2018

Esta es la mejor pagina para hacer compras, la recomiendo ampliamente, los envios son muy rapidos, y a muy buen costo

Date of experience: February 6, 2018
Brazil
1 review
0 helpful votes
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They offer a very good quality products with a good prices. The communication process with customer is excellent, clear and update. I will buy again soon.

Date of experience: February 6, 2018
Ukraine
1 review
0 helpful votes
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Xiaomi Redmi Note 4X
February 7, 2018

I want to leave a review about the purchase of the phone on the site Girbest. First of all, I was attracted by the price, in comparison with other sites. After registration and payment of the order, the parcel came quickly enough, packed neatly. Box without damage, complete set. The phone works just super, very satisfied with the purchase. Very juicy and colorful screen, high-quality camera. Also for the purchase bonuses are added, which I plan to use as a discount for the next purchase.

Date of experience: February 6, 2018
Brazil
1 review
0 helpful votes
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ótimo atendimento
Já fiz varias compras nesse site
Comprei relogios com valores mais baratos
E também ja comprei celulares de valores altos
Todos os produtos chegaram perfeitamente embalados
A qualidade é exatamente igual a que foi apresentada no anuncio
O prazo de entrega foi respeitado
Só tenho boas palavras para descrever minhas compras na geearbest.com

Great service
I already made several purchases on this site
I bought watches with cheaper values.
And also bought high-value cell phones
All products arrived perfectly packed
The quality is exactly the same as what was shown in the ad
Delivery deadline has been respected
I only have good words to describe my purchases at geearbest.com

Date of experience: February 6, 2018
Brazil
1 review
0 helpful votes
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Na gearbest eu encontro tudo o que eu quero, com o melhor preço e melhor atendimento, melhor forma de envio, rápida e fácil!

Date of experience: February 6, 2018
Brazil
1 review
0 helpful votes
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Gearbest é sensacional
February 7, 2018

Todas as minhas compras foram satisfatórias, do pré ao pós compra. Além do excelente suporte ao consumidor. Recomendo!

Date of experience: February 6, 2018
Morocco
2 reviews
0 helpful votes
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According to my experience in the sites of purchase, I love Gerbeest a lot because frankly very beautiful site

Date of experience: February 6, 2018
Azerbaijan
1 review
0 helpful votes
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I like gearbest because
February 7, 2018

I like gearbest because
1) quick shipping and good package of items
2) very kind and operative support
3) many differnt items and goods for low money
I am buy from there my phone and phone for my mom and fitness trackers for all my friends!

Date of experience: February 6, 2018
Poland
1 review
0 helpful votes
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Superb
February 7, 2018

The best of the best :) polecam w 100 % najlepszy sklep. W polsce takich sklepow niestety nie ma. Tutaj jest tanio i do tego punkty ktore mozna wymienic na zlotowki

Date of experience: February 6, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom