I made the purchase on 01-12-2017 and I was asked to wait until 04-03-2018 to receive my equipment have already passed the deadline and I still do not receive it despite having paid shipping insurance, the shopping service is disappointing
Tip for consumers:
Seán mas profesionales y cumplidos con los tiempos de entrega pasado 60 días debería haber una opción de cancelar pedido
English:
The order W************** were sent with incorrect address which hurt me because now I have to pay a value of 36 USD to be able to receive it in my locality it is hard to buy
Spanish:
El pedido W************** fueron enviados con direccion incorrecta lo cual me perjudico porque ahora tengo que pagar un valor de 36 USD para poder recibirlo en mi localidad es pesimo para comprar
It is a bad application does not meet the delivery of points to meet the levels requested when you get in touch with your support to request you activate the points you ask for the screenshot and once you send them you reply that they can not solve it in total only is an application that scam
Versión español:
No he encontrado un sitio mas decepcionante que este 3 de mis compras han llegado perfectas 5 siguen sin llegar cuatro estan en mi país pero con dirección de entrega incorrecta y 2 llegaron en mal estado la peor pagina de ventas que e visitado depcionante
Aún no recibo algunos pedidos y otros están con dirección de entrega incorrecta, cuando me puse en contacto con servicio al cliente decían que la dirección de entrega estaba bien pague la corrección de dirección por mi cuenta y cuando observo en el envase logre confirmar que la dirección de envío era incorrecta
Tip for consumers:
Mas comunicación con las empresas de envíos postales respetar las fechas de entrega con un maximo de retraso de 15 días tener un servicio al cliente más rapido
Robertocarlos C.'s review of Gearbest earned a Very Helpful vote
Robertocarlos C.'s review of WHAFF Inc., Ltd. earned a Very Helpful vote
RobertoCarlos hasn’t received any thanks yous.
RobertoCarlos doesn’t have any fans yet.
RobertoCarlos isn’t following anybody yet.
Empty.
Dear RobertoCarlos,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center