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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
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A very large product base, many delivery options. The level of service at a high level. I would recommend!

Date of experience: February 19, 2018
Indonesia
1 review
0 helpful votes
Follow Sutandy L.
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I really dream to had a smart color changing led that I can used to control the colorful so I can "paint" my room with the color I want to express my current feeling, after looking and searching on many local online shopping and offline shopping, I find nothing, no one selling smart led, so I try to look overseas online shopping, and find on www.gearbest.com that currently giving discount for Xiaomi Yeelight RGBW, so I buy it only at 16.8 USD. The product is working as description, I control using Yeelight app at iPhone and the shipment is fast, only about 14 days I get the product.

Date of experience: February 19, 2018
Italy
1 review
0 helpful votes
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Best store online
February 19, 2018

Decisamente il miglior sito in cui fare shopping online, ci si trova di tutto e la maggior parte Delle volte i prezzi sono i migliori sul mercato, la spedizione è veloce considerando che viene quasi tutto dalla Cina. Il servizio clienti risolve ogni nostro problema anche se Delle volte per ricevere una loro risposta bisogna aspettare un paio di giorni. Lo consiglio molto per acquisto di prodotti di qualità al giusto prezzo.

Date of experience: February 19, 2018
Poland
1 review
0 helpful votes
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Best shopping website
February 19, 2018

Very good prices, which can be lowered using coupons or points.
Fastest delivery from China i've ever seen,
A lot of promotions and discounts every week.
Great customer service.
Once I got free power plug adapter.
Fully recommend

Date of experience: February 19, 2018
Austria
1 review
0 helpful votes
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Very serious handler
February 19, 2018

I buy from Gearbest for more than 3 years. Never had any problems.
In case of additional questions the support team was always very fast and competent.
I think Gearbest is the best Chinese handler I can only recommend it.

Date of experience: February 19, 2018
Brazil
1 review
0 helpful votes
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Very good to shop
February 19, 2018

Very good the store, prices and calls are great, however many times it comes poorly packed, causing many times the box arrives dented

Date of experience: February 19, 2018
Morocco
1 review
0 helpful votes
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Gearbest is the best
February 19, 2018

Gearbest is the best as his name said^^, i recieved all the items that i ordered, i really appreciate it

Date of experience: February 19, 2018
Spain
1 review
0 helpful votes
Follow Danver S.
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I have done a lot of orders and I didn't have any problem with them.
Shipping is usually fast and prices are great.
They give you rewards for every purchase you make so the more you buy more discounts you have

Date of experience: February 19, 2018
Germany
4 reviews
5 helpful votes
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E-Bike DYU
April 2, 2024

Excellent value for money, user friendly bike with a lot of fun.
Good construction aluminium with phone application for various settings.
I can recommend this item.

Date of experience: February 19, 2018
Brazil
1 review
0 helpful votes
Follow MOISES S.
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Great experience
February 19, 2018

I have been a customer of Gearbest for a long time and after several purchases I am sure how much they are dedicated to suit very well to all customers, solve all problems quickly... congratulations to the gearbest for being the best shop for import.

Date of experience: February 19, 2018
Italy
1 review
0 helpful votes
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Ricreduto
February 19, 2018

E stato un esperienza che mi e fatto ricredere in shopping online. La cosa negativa per me stata
Lungo tempo di attesa per la spedizione.

Date of experience: February 19, 2018
Morocco
1 review
0 helpful votes
Follow Anas M.
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Gearbest one of the best
February 19, 2018

Gearbest is one of my best shops in the web I've bought several products from them, they are kind generous and serious about their business

Date of experience: February 19, 2018
Brazil
1 review
0 helpful votes
Follow Edgar R.
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Já comprei vários itens e nunca tive problema com a loja. O atendimento é rápido, cordial e atencioso. Priorizam sempre o bom relacionamento com o cliente.
O atendimento para dúvidas e problemas é extremamente cordial e rápido. Por exemplo, efetuei a compra de uma Mi Band 2, número de ordem W************** e infelizmente a empresa de correios brasileira não entregou. O produto chegou ao Brasil e desapareceu. Ao acabar o prazo para entrega, entrei em contato com a GearBest e prontamente eles se propuseram a me enviar outra Mi Band 2 ou devolver o dinheiro.

Por esses e outro motivos, essa é minha loja de importação preferida.
Você que está lendo essa avaliação, não tenha dúvidas que pode confiar PLENAMENTE na GearBest.com

Date of experience: February 19, 2018
Germany
1 review
0 helpful votes
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An ode to gearbest
January 24, 2019

Gearbest is the best vaping site I have found for devices, atomizers, coils, and all miscellaneous accessories for e-cigarettes, firstly, the prices of the products and the fact that all are 100% original, you can always find something with a high rating on huge discount, secondly, the rating system is very efficient, you always know what you are going to get according to other people's reviews of your beseeched product, thirdly, dispatch time, items are usually dispatched within 24 hrs. With the exemption of holidays or Sundays. Finally, customer service, unlike other websites, on gearbest.com you will always get a swift, right to the point answer to all questions regarding all issues, from estimated shipping time to commercial invoices. In all GearBest: simply the best!

Date of experience: February 19, 2018
Poland
4 reviews
5 helpful votes
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The best shop ever!
February 19, 2018

The best store of all that I know. The service is very nice and friendly. Fast shipment, good prices! I definitely recommend it. I do a lot of shopping here. Very good quality of products.

Date of experience: February 19, 2018
RU
1 review
0 helpful votes
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Xiaomi redmi note 4x
February 19, 2018

Excellent store, quickly shipped. I'm all pleased, the phone is excellent. Came quickly and whole. Support is always ready to help.

Date of experience: February 19, 2018
Spain
1 review
0 helpful votes
Follow Artur V.
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I bought products in GearBest from 1$ until 140$ and never paid any shipment. The last product I bought It was a Xiaomi Mi Band 2, probably the best smartBand in the market. The smartBand arrived my House in 10 consecutive days in normal shipment, thas was wonderful. I love buy in this shop due to low prices and I´ve always use coupons to be even lower.

Date of experience: February 19, 2018
Switzerland
1 review
0 helpful votes
Follow Ilnar S.
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Decent shop
February 19, 2018

Good store. Prices are applicable.
I bought a 9 - in - 1 Repair Opening Tool Kit. Order number: W**************
It's a month. You can use promotional codes. Points accrue.

Date of experience: February 19, 2018
Romania
1 review
0 helpful votes
Follow Hut A.
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Best prive/value
February 19, 2018

Awesome service and support nothing to complain about, more orders to come from me and for sure I will recommend it to my friends

Date of experience: February 18, 2018
BA
1 review
0 helpful votes
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Great
February 19, 2018

Great site and promotions. Cheapest so far, I will recommend it to everyone. Very positive experience with shipping, all arrived within 15-20 days.

Date of experience: February 18, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom