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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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A very large product base, many delivery options. The level of service at a high level. I would recommend!
I really dream to had a smart color changing led that I can used to control the colorful so I can "paint" my room with the color I want to express my current feeling, after looking and searching on many local online shopping and offline shopping, I find nothing, no one selling smart led, so I try to look overseas online shopping, and find on www.gearbest.com that currently giving discount for Xiaomi Yeelight RGBW, so I buy it only at 16.8 USD. The product is working as description, I control using Yeelight app at iPhone and the shipment is fast, only about 14 days I get the product.
Decisamente il miglior sito in cui fare shopping online, ci si trova di tutto e la maggior parte Delle volte i prezzi sono i migliori sul mercato, la spedizione è veloce considerando che viene quasi tutto dalla Cina. Il servizio clienti risolve ogni nostro problema anche se Delle volte per ricevere una loro risposta bisogna aspettare un paio di giorni. Lo consiglio molto per acquisto di prodotti di qualità al giusto prezzo.
Very good prices, which can be lowered using coupons or points.
Fastest delivery from China i've ever seen,
A lot of promotions and discounts every week.
Great customer service.
Once I got free power plug adapter.
Fully recommend
I buy from Gearbest for more than 3 years. Never had any problems.
In case of additional questions the support team was always very fast and competent.
I think Gearbest is the best Chinese handler I can only recommend it.
Very good the store, prices and calls are great, however many times it comes poorly packed, causing many times the box arrives dented
Gearbest is the best as his name said^^, i recieved all the items that i ordered, i really appreciate it
I have done a lot of orders and I didn't have any problem with them.
Shipping is usually fast and prices are great.
They give you rewards for every purchase you make so the more you buy more discounts you have
Excellent value for money, user friendly bike with a lot of fun.
Good construction aluminium with phone application for various settings.
I can recommend this item.
I have been a customer of Gearbest for a long time and after several purchases I am sure how much they are dedicated to suit very well to all customers, solve all problems quickly... congratulations to the gearbest for being the best shop for import.
E stato un esperienza che mi e fatto ricredere in shopping online. La cosa negativa per me stata
Lungo tempo di attesa per la spedizione.
Gearbest is one of my best shops in the web I've bought several products from them, they are kind generous and serious about their business
Já comprei vários itens e nunca tive problema com a loja. O atendimento é rápido, cordial e atencioso. Priorizam sempre o bom relacionamento com o cliente.
O atendimento para dúvidas e problemas é extremamente cordial e rápido. Por exemplo, efetuei a compra de uma Mi Band 2, número de ordem W************** e infelizmente a empresa de correios brasileira não entregou. O produto chegou ao Brasil e desapareceu. Ao acabar o prazo para entrega, entrei em contato com a GearBest e prontamente eles se propuseram a me enviar outra Mi Band 2 ou devolver o dinheiro.
Por esses e outro motivos, essa é minha loja de importação preferida.
Você que está lendo essa avaliação, não tenha dúvidas que pode confiar PLENAMENTE na GearBest.com
Gearbest is the best vaping site I have found for devices, atomizers, coils, and all miscellaneous accessories for e-cigarettes, firstly, the prices of the products and the fact that all are 100% original, you can always find something with a high rating on huge discount, secondly, the rating system is very efficient, you always know what you are going to get according to other people's reviews of your beseeched product, thirdly, dispatch time, items are usually dispatched within 24 hrs. With the exemption of holidays or Sundays. Finally, customer service, unlike other websites, on gearbest.com you will always get a swift, right to the point answer to all questions regarding all issues, from estimated shipping time to commercial invoices. In all GearBest: simply the best!
The best store of all that I know. The service is very nice and friendly. Fast shipment, good prices! I definitely recommend it. I do a lot of shopping here. Very good quality of products.
Excellent store, quickly shipped. I'm all pleased, the phone is excellent. Came quickly and whole. Support is always ready to help.
I bought products in GearBest from 1$ until 140$ and never paid any shipment. The last product I bought It was a Xiaomi Mi Band 2, probably the best smartBand in the market. The smartBand arrived my House in 10 consecutive days in normal shipment, thas was wonderful. I love buy in this shop due to low prices and I´ve always use coupons to be even lower.
Good store. Prices are applicable.
I bought a 9 - in - 1 Repair Opening Tool Kit. Order number: W**************
It's a month. You can use promotional codes. Points accrue.
Awesome service and support nothing to complain about, more orders to come from me and for sure I will recommend it to my friends
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.