GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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The support area is excellent, they answer you fast and have a solution for any problem you could have.
The products are great and have a good offers.
I'm happy with the purchase. Great offer, excellent prices. Troubleshooting quick and helpful. Super.
My last purchase was a smartphone Xiaomi Mi Note 3, excellent device, I am very satisfied.
The store always sends my products fast, has good service, a qur points program really works!
Great store to buy recommend for everyone, shipping super fast sometimes before informed, all my questions regarding buying were always answered quickly.
This was the first time I have ever ordered something online. Never thought I could buy a smartphone with such a good quality/price ratio. I bought a XIAOMI Note 4.
Was the product really good? Never heard about this brand here in Europe.
Would the delivery arrive safe and sound? Would it be quick?
The answer to all this questions were YES!
Will certanly use this site again to buy more products.
PS - The costumer service is also very helpfull.
I have my second order in "gearbest", shipping out at this moment, and was a amazing experience to bought something that i need. Great support, fast shipping, and carefully with client.
Ich bestelle schon seit über 2 Jahren Habe bis jetzt immer meine Bestellungen erhaltenich habe schon viele Dinge gekauft überwiegend e-zigarette und werde ohne Zweifel kaufen vernünftige Preise, immer inklusive Versandkosten und guten KundenserviceEine meine Bestellte ware funktioniert nicht mehr nach zwei Tagen ich habe mich mit der Kundenservice in verbindung gesetzt und konnten das Problem lösen sehr kompetente Kundenservice Immer wieder Danke GEARBEST
I bought some items with Gearbest: absolutely no problem, original products and always accurate information.
Courtesy and availability in the after-sales service. Always ready and fast solution.
The product was damaged by the courier, but Gearbest assistance was exceptional!
I had a great experience buying from gearbest.com.The item was as described. The build quality was top notch. The tracking number was real and updated every time the parcel moved from 1 place to another. Also the costumer service responded very fast and also helping to resolve any problem.
I've made the purchase on 01/17/2018 from a china warehouse and received the item to Germany 05/02/2017 (nearly 2 wees). So it was a very fast shipping compered to other websites.
The cost of the headphones was chipper than in other sites.
What else to say... 100% recommended!
I just love this store! Gearbest -- it is already in the name: BEST
Goods are always quickly sent, never experienced any delay. Proper packaging is also a plus.
I can only recommend this shop to anyone looking for cheap and quality stuff!
Hola, casi una ves por mes hago compras en gearbest, de muchas cosas y siempre llegan bien y a tiempo, su precio es siempre un poco mas bajo que las demas tiendas, y por todo eso siempre compro en esta tienda
Otra cosa es su sistema de puntos que es excelente y te hace ahorrar bastante dinero si compras seguido.
Y algo muy importante, tuve un problema una ves con un articulo y me devolvieron el dinero sin tener que devolver el articulo, la verdad excelente.
Totalmente recomendable
I have bought several times on this shop, and i can tell they have good customer service. Prices are very good, specially with coupon codes! All the sells have warranty: delivery or money back.
I am very happy with gearbest.com. Shipments are sent quickly and the support center is very reliable. A little bit sorry they do not meet the promises they give.
To order the original Xiaomi Roidmi 2S Bluetooth Car Charger. The product is very high quality. Completely original. I give 10 orders besides that. Always fast cargo and quality product. I would definitely recommend it. Give order. You will not regret. Thank you gearbest. ı love you
The best shop with chipp stuff. The shop always have the best price on the markt. I lovely their schooping.
Tienen buenos precios y los envíos llegan rápido espero que sigan así, el soporte esta las 24 horas, tuve algunas dudas y me las aclararon en un tiempo muy corto felicidades por dar productos de calidad.
ótima loja recomendo a todos, excelente atendimento e envios rápidos, ja comprei varias coisas e pretendo continuar comprando
I made many orders on this web site.
Very fast delivery
Cheapest price on the web
Helpfully service center
Hello everyone, I'm here to tell you about the famous sit gearbest, I must stress here how pleased I am to shop with them, because I have many orders and I always got everything as described, always in good condition. In any of the questions I have asked them and doubts, they have always clarified me in the best way and I have always received the greatest attention and support from them, always treating myself as a client or a bully, showing in this also a great respect and education with those who are client. In the midst of so many orders I only had a problem with an order that disappeared, but I must point out that although this problem is the responsibility of the carriers, I always had the greatest support on their part to solve the problem, which was solved as fast as possible by some of them I believe. I am very satisfied with this company, many congratulations and thank you for the excellent work.
Best Regards Daniel Fontes
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members