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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Hi, my name is Pam and I'll make a review of GearBest.
I've been a customer for the last 4 months and it's been a great experience.
You have to know this store (the warehouse) is located in Asia (China, Hong Kong, etc.) so you need to be patience to get your orders. You might think it could take more than 3 months, but the shipment actually is fast (my orders arrived one month and a half after the purchase, and I'm located in Mexico city).
Prices of the website are very low compared with physical stores or different websites.
Also, the cost of the shipment is not very high (of course, you can choose between different kinds of shipments with different costs).
The first time I made a purchase, the Client Support department contacted me to verify my address cause I had an error, they were very kind and helpful.
I contacted them later cause I wanted to know how to track my purchase and they explained the process to track it.
I received all my stuff in great conditions, anything was damaged or broken. I was afraid the very long distance could damage my order but that wasn't the case.
All the products are good, great quality, and they are all exactly like the pictures in the website.
I am very happy with this website and I totally recommend it.
Gearbest has NO support. They say they issued tickets but when I log on nothing is assessable. Contacting them directly only gets you another ticket. Their online site hardly works and very difficult to make contact with, even then no support.
Sempre é minha primeira opção de loja para importar da china, pois tem uma variedade enorme de produtos, cupons e promoções.
Já compre aqui laser point, relógio, 4 celular, carregador de carro, fone, case e película de celular, relógio inteligente e outros produtos sempre recebo muito bem embalados e sem nenhuma defeito.
Super recomendo a Gear Best.
This was my second item bought in gearbest. Shipping time to poland: 2 weeks with railway, that was so fast. Item was in excellent condition.
Greets,
94adams
I already did several purchases with Gearbest!
It's easy to browse the categories and find the products.
I bought a smartphone.
It's possible to pay with all credit cards or with paypal.
Moreover, once the purchase is complete, I can easily follow the shipment until delivery!
I will continue to shop on Gearbest
Finally, I found the best service, fast delivery and amazing support! Thanks to Gear Best, my dreams became a reality!
Gearbest,
Dopo il primo impatto, il sito è stato per me quasi una droga. Tanti articoli interessanti a prezzi molto conventienti. I tempi di attesa sono ricompensati dal prezzo finale. Sono molto soddisfatto, in poco tempo ho acquistato molto e, per ora, ne sono abbastanza soddisfatto. Il sito presenta anche un buon gruppo di supporto che, nonostante l'utenza sia ampia, in modo preciso e in tempi specifici.
Continua a fare acquisti su Gearbest senzo ombra di dubbio.
Per ora, grazie Gearbest
I found gearbest.com 6 months ago and i bought since then 10 products i think.
All the products are good, and the send have excellent. In one moment i have a problem whith one order and the support center give me help fast.
I am very happy with them.
So cheap like very incredible products.
I bought earphones UiiSii U1 on GearBest. There was a defect of song switching in the product. After sending of video-evidence of trouble GearBest refunded me all sum. I recommend
I really liked shopping in this site so this TV Box that I bought from there was just perfect too they have good customer service that gives me a total of information on everything I ask for, I highly recommend!
Order then after 1 month nothing got contacted and for all sorts of reasons they said it was sent.
After another month later still nothing promises again it is on its way.
Already in the 3rd month and nothing so I make a claim through Paypal.
After waiting another month for Paypal judgment, I get nothing back because gearbox has a shipping number yes okay and where is my order!
So conclusion A total of 4 months waiting for nothing and losing money. And this is not the first time for me when I buy something from China;
SO WARNING NEVER PURCHASE AND I SAY NEVER PURCHASE SOMETHING WITH GEARBEST AND PAYPAL ACCORDING TO ME THEY IN BUSINESS WITH GEARBEST SO AS A CUSTOMER YOU COME LAST AND NOT FIRST AS IT SHOULD BE.
Ps: and this was only about an amount of 11 euros
Dear els,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
The product arrived in short time and it was in good shape.
All the thanks to gearbest.
The gearbest site is one of the most trusted china sites, the product i buy from this site wore exactly as described, them arrived in the time they predicted.
Gearbest is one of the best online stores on the web. I've been shopping with them for a while and everything has gone smooth.
They offered a good solution for every problem I had.
Tal cual el titulo me quede impresionado de la calidad y precios que la pagina de gearbest me ofrece. Recuerdo que mi primera compra fue una smartband y estaba tan nervioso que me pague un envio xpress y hasta utilize cupones que la pagina me ofrecio por ser mi primera compra.
Estaba tan nervioso en el tiempo de espera que cuando se realizo mi pago me prometieron que me devolverian el 100% de mi dinero pagado (no comision por donde pagaste) y esto me tranquilizo y una tarde despues de 14 dias ¡PUM! Tocan a mi puerta y me entregan un paquete y firme... para cuando lo abri ahi estaba mi caja de mi smartband totalmente sellada.
Enserio si compraran algo siempre paguen un envio xpress de 15 dias porque asi no tarda tanto y en algunos casos puede hasta llegar antes.
I bought a watch, the xiaomi band 2 and what is in terms of delivery times was fast, the box came without any padding but the transport companies did their job well so the box arrived with the product intact.
The best shopping site the best products, great variety, price and quality, the shipments are fast and with the best shipping companies, you can also secure your orders, in a few words one of the best shopping pages.
MELHOR SITE DE COMPRAS PELA INTERNET, COM PRODUTOS DE QUALIDADES E PREÇO JUSTO, E COM FORMAS DE PAGAMENTOS AMPLA. EU GOSTO DA GEARBEST E INDICO.
Hasta ahora eh visto muchas cosas utilies en la pgina y un exelente precio que normalmente en mi pais son mucha mas caras, ahora cuando quiero comprar algo siempre consulto en la app para ver que me ofrecen por que se tiene un excelente precio y ademas la calidad es muy muy buena al menos lo que eh comprado no me ah salido defectuoso o fabricado con materiales fraggiles
Great 3D printer that I bought, fast shipping as it came from an EU warehouse and only took a week, and was well Packaged.
I have bought many items since then that i'm pleased with.
I've had good experiences buying at gearbest.com. The only downside is if you buy from the china warehouse it can take over a month for items to arrive and sometimes the dispatch time can take 2 weeks, making a total of 6 weeks or so.
The costumer service is fast in responding to a problem.
I would Recommend to other users just be aware of dispatch and delivery times
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Really,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com