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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
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Amazing website!
February 20, 2018

Hi, my name is Pam and I'll make a review of GearBest.
I've been a customer for the last 4 months and it's been a great experience.
You have to know this store (the warehouse) is located in Asia (China, Hong Kong, etc.) so you need to be patience to get your orders. You might think it could take more than 3 months, but the shipment actually is fast (my orders arrived one month and a half after the purchase, and I'm located in Mexico city).
Prices of the website are very low compared with physical stores or different websites.
Also, the cost of the shipment is not very high (of course, you can choose between different kinds of shipments with different costs).
The first time I made a purchase, the Client Support department contacted me to verify my address cause I had an error, they were very kind and helpful.
I contacted them later cause I wanted to know how to track my purchase and they explained the process to track it.
I received all my stuff in great conditions, anything was damaged or broken. I was afraid the very long distance could damage my order but that wasn't the case.
All the products are good, great quality, and they are all exactly like the pictures in the website.
I am very happy with this website and I totally recommend it.

Date of experience: February 20, 2018
Canada
1 review
1 helpful vote
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NO Support
February 20, 2018

Gearbest has NO support. They say they issued tickets but when I log on nothing is assessable. Contacting them directly only gets you another ticket. Their online site hardly works and very difficult to make contact with, even then no support.

Date of experience: February 20, 2018
Lily L. Gearbest Rep
over a year old

Dear Really,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your correct order number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Brazil
1 review
0 helpful votes
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Sempre é minha primeira opção de loja para importar da china, pois tem uma variedade enorme de produtos, cupons e promoções.
Já compre aqui laser point, relógio, 4 celular, carregador de carro, fone, case e película de celular, relógio inteligente e outros produtos sempre recebo muito bem embalados e sem nenhuma defeito.
Super recomendo a Gear Best.

Date of experience: February 20, 2018
Poland
1 review
0 helpful votes
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Baofeng uv5r
February 20, 2018

This was my second item bought in gearbest. Shipping time to poland: 2 weeks with railway, that was so fast. Item was in excellent condition.
Greets,
94adams

Date of experience: February 20, 2018
Brazil
1 review
0 helpful votes
Follow Reginaldo S.
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I already did several purchases with Gearbest!
It's easy to browse the categories and find the products.
I bought a smartphone.
It's possible to pay with all credit cards or with paypal.
Moreover, once the purchase is complete, I can easily follow the shipment until delivery!
I will continue to shop on Gearbest

Date of experience: February 20, 2018
Egypt
1 review
0 helpful votes
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Finally, I found the best service, fast delivery and amazing support! Thanks to Gear Best, my dreams became a reality!

Date of experience: February 20, 2018
Italy
1 review
0 helpful votes
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Tanks Gearbest
February 20, 2018

Gearbest,
Dopo il primo impatto, il sito è stato per me quasi una droga. Tanti articoli interessanti a prezzi molto conventienti. I tempi di attesa sono ricompensati dal prezzo finale. Sono molto soddisfatto, in poco tempo ho acquistato molto e, per ora, ne sono abbastanza soddisfatto. Il sito presenta anche un buon gruppo di supporto che, nonostante l'utenza sia ampia, in modo preciso e in tempi specifici.
Continua a fare acquisti su Gearbest senzo ombra di dubbio.

Per ora, grazie Gearbest

Date of experience: February 20, 2018
Spain
1 review
0 helpful votes
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Gearbest is the best
February 20, 2018

I found gearbest.com 6 months ago and i bought since then 10 products i think.
All the products are good, and the send have excellent. In one moment i have a problem whith one order and the support center give me help fast.
I am very happy with them.
So cheap like very incredible products.

Date of experience: February 20, 2018
Ukraine
1 review
0 helpful votes
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Brilliant seller
February 20, 2018

I bought earphones UiiSii U1 on GearBest. There was a defect of song switching in the product. After sending of video-evidence of trouble GearBest refunded me all sum. I recommend

Date of experience: February 20, 2018
Morocco
1 review
0 helpful votes
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Really Helpful
February 20, 2018

I really liked shopping in this site so this TV Box that I bought from there was just perfect too they have good customer service that gives me a total of information on everything I ask for, I highly recommend!

Date of experience: February 20, 2018
Belgium
1 review
2 helpful votes
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Scammers
February 20, 2018

Order then after 1 month nothing got contacted and for all sorts of reasons they said it was sent.
After another month later still nothing promises again it is on its way.
Already in the 3rd month and nothing so I make a claim through Paypal.
After waiting another month for Paypal judgment, I get nothing back because gearbox has a shipping number yes okay and where is my order!

So conclusion A total of 4 months waiting for nothing and losing money. And this is not the first time for me when I buy something from China;

SO WARNING NEVER PURCHASE AND I SAY NEVER PURCHASE SOMETHING WITH GEARBEST AND PAYPAL ACCORDING TO ME THEY IN BUSINESS WITH GEARBEST SO AS A CUSTOMER YOU COME LAST AND NOT FIRST AS IT SHOULD BE.

Ps: and this was only about an amount of 11 euros

Date of experience: February 20, 2018
Lily L. Gearbest Rep
over a year old

Dear els,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Romania
1 review
0 helpful votes
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The product arrived in short time and it was in good shape.
All the thanks to gearbest.
The gearbest site is one of the most trusted china sites, the product i buy from this site wore exactly as described, them arrived in the time they predicted.

Date of experience: February 19, 2018
Spain
1 review
0 helpful votes
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Nice place to buy
February 20, 2018

Gearbest is one of the best online stores on the web. I've been shopping with them for a while and everything has gone smooth.

They offered a good solution for every problem I had.

Date of experience: February 19, 2018
Mexico
1 review
0 helpful votes
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Tal cual el titulo me quede impresionado de la calidad y precios que la pagina de gearbest me ofrece. Recuerdo que mi primera compra fue una smartband y estaba tan nervioso que me pague un envio xpress y hasta utilize cupones que la pagina me ofrecio por ser mi primera compra.
Estaba tan nervioso en el tiempo de espera que cuando se realizo mi pago me prometieron que me devolverian el 100% de mi dinero pagado (no comision por donde pagaste) y esto me tranquilizo y una tarde despues de 14 dias ¡PUM! Tocan a mi puerta y me entregan un paquete y firme... para cuando lo abri ahi estaba mi caja de mi smartband totalmente sellada.
Enserio si compraran algo siempre paguen un envio xpress de 15 dias porque asi no tarda tanto y en algunos casos puede hasta llegar antes.

Date of experience: February 19, 2018
Chile
1 review
0 helpful votes
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Good and fast.
February 19, 2018

I bought a watch, the xiaomi band 2 and what is in terms of delivery times was fast, the box came without any padding but the transport companies did their job well so the box arrived with the product intact.

Date of experience: February 19, 2018
DO
1 review
0 helpful votes
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The best shopping page
February 19, 2018

The best shopping site the best products, great variety, price and quality, the shipments are fast and with the best shipping companies, you can also secure your orders, in a few words one of the best shopping pages.

Date of experience: February 19, 2018
Brazil
1 review
0 helpful votes
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MELHOR SITE E-COMMERCE
February 19, 2018

MELHOR SITE DE COMPRAS PELA INTERNET, COM PRODUTOS DE QUALIDADES E PREÇO JUSTO, E COM FORMAS DE PAGAMENTOS AMPLA. EU GOSTO DA GEARBEST E INDICO.

Date of experience: February 19, 2018
Mexico
1 review
0 helpful votes
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Exelentes productos
February 19, 2018

Hasta ahora eh visto muchas cosas utilies en la pgina y un exelente precio que normalmente en mi pais son mucha mas caras, ahora cuando quiero comprar algo siempre consulto en la app para ver que me ofrecen por que se tiene un excelente precio y ademas la calidad es muy muy buena al menos lo que eh comprado no me ah salido defectuoso o fabricado con materiales fraggiles

Date of experience: February 19, 2018
Mexico
1 review
0 helpful votes
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Amazing!
February 19, 2018

Excellent way to buy, many offers and give you points for each purchase, accept paypal for better security when buying.

Date of experience: February 19, 2018
GB
1 review
0 helpful votes
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Great 3D Printer that I bought
January 24, 2019

Great 3D printer that I bought, fast shipping as it came from an EU warehouse and only took a week, and was well Packaged.
I have bought many items since then that i'm pleased with.
I've had good experiences buying at gearbest.com. The only downside is if you buy from the china warehouse it can take over a month for items to arrive and sometimes the dispatch time can take 2 weeks, making a total of 6 weeks or so.
The costumer service is fast in responding to a problem.
I would Recommend to other users just be aware of dispatch and delivery times

Date of experience: February 19, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom