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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Morocco
4 reviews
1 helpful vote
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Gearbest is above all the best online shopping website I've tried. The products I bought are beautiful with a very low price, the service is excellent, the shipment of products is fast, nothing to say. Lately I ordered a wireless mouse that I received in very short time, the quality is at the top, I am very satisfied.
I highly recommend Gearbest guys!
Good buying experience on Gearbest!

Date of experience: February 20, 2018
Brazil
1 review
0 helpful votes
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Very nice itens and prices!
February 20, 2018

The company is very serious, works to always help buyers with the most varied problems regarding deadlines, discounts, customs and service satisfaction. Recently I purchased an Alfawise V1 keyboard and the product arrived for me with less than 30 days (less than 22 working days), which for a product shipped to Brazil is an excellent term. And the product arrived perfectly. My satisfaction was so great that I went back to buying more things with the GearBest people, like a headphone, a mouse, a professional microphone and a giant mousepad!

I always recommend to my friends and would recommend to staff who import products from other countries!

Date of experience: February 20, 2018
Portugal
1 review
1 helpful vote
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One stop shop
February 20, 2018

My various experiences with Gearbest have been nothing less than great. I was impressed by the quality of the products, some I've been using for years and they show no issues, one would think: how can it be so cheap and such good quality, it will break in no time. Well, no, quite the contrary, i's cheap and durable. The shipping is also surprisingly fast and reliable. I don't even look elsewhere anymore.

Date of experience: February 20, 2018
Peru
1 review
0 helpful votes
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Nice store
February 22, 2018

The products that I ordered and received, are ok. Their support also is very good. Recommended store.

Date of experience: February 20, 2018
Portugal
1 review
0 helpful votes
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Excellent Online shopping
February 20, 2018

Gearbest is an excellent website to buy electronics, gadgets and games.
Always with great sales, and excellent prices.
I recommend the Gearbest

Date of experience: February 20, 2018
Greece
1 review
0 helpful votes
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I've ordered from GearBest on the 29th of January the following goods with order number W**************:
1. Original Xiaomi Mi Bluetooth 4.0 Speaker
2. FanJu FJ3365 Weather Station Color Forecast with Alert | Temperature | Humidity
3.295mm Flexible Shaft Screwdriver Bit
Order received on the 16th of February in perfect condition. Nice packaging, high quality products and really low prices.
All goods work perfectly.
Communication with gearbest support team is good and never had anything to complain for.
Perfect transaction and very happy for my new products!

Date of experience: February 20, 2018
Ukraine
1 review
0 helpful votes
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Cool online store
February 20, 2018

I often ordered goods on the gearbest and there were no problems. The site is easy to find everything that is needed. I recently replaced the tab with the goods from the company xiaomi as it is very convenient for me. Generally I am satisfied with the work of the store and customer support center

Date of experience: February 20, 2018
Spain
1 review
0 helpful votes
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Best quality and price
February 20, 2018

I have arround 12 orders at them, they are fast, have good products and at a good price, plus you have a variety of products to choose from.

Date of experience: February 20, 2018
Spain
1 review
0 helpful votes
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Epic page
February 20, 2018

I always buy electronic devices or gadgets because of the good price and quality that this page offers in all of their products.

Date of experience: February 20, 2018
Mexico
1 review
0 helpful votes
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Ottimo sito per acquisti di oggettistica e principalmente di tecnologia, dispongono di magazzini anche in europa, questo rende le spedizioni più veloci. Consigliato

Date of experience: February 20, 2018
Slovenia
1 review
0 helpful votes
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Customer
February 20, 2018

I bought 3d printer from gearbest and im more then happy with the service and the product. After assembling the printer i had some problems with main board of the printer and gearbest send me a new one for free. Becaus of the low prices and professional support from their side i will most defenetley be purchasing more items from them.

Date of experience: February 20, 2018
Romania
1 review
0 helpful votes
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Good prices and support center
February 20, 2018

I was good impressed by the shipping time, i received the order under 15 days from China and all was good. The support center answered quickly every time i had some questions.

Date of experience: February 20, 2018
Italy
1 review
0 helpful votes
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Eccezionale
February 21, 2018

Si trova di tutto e a prezzi davvero interessanti. Le spedizioni sono sicure, anche se in alcuni casi un pò lente.

Date of experience: February 20, 2018
Turkiye
1 review
0 helpful votes
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Good prices, simple to use website. They are quick to meet and solve any problem satisfactorily. I recommend.

Date of experience: February 20, 2018
Brazil
1 review
0 helpful votes
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Microfone Superlux
February 20, 2018

Adquiri um microfone Superlux Top 248, foi a primeira compra realizada no site, curti muito pois recebi um produto de ótima qualidade, com certeza voltarei a fazer outras compras no Gearbest.

Date of experience: February 20, 2018
Bulgaria
1 review
0 helpful votes
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I'm very pleased with my shopping from this site. Everything is always sent in time and arrives quickly to me. The goods are original and well packed.
I recommend friends and colleagues shopping from here and I will continue to do so. Thanks to the whole team, it is a pleasure to work together

Date of experience: February 20, 2018
Greece
1 review
2 helpful votes
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Excellent gearbest
January 31, 2019

I have bought a lot of things from this site. Perfect prices, fast delivery and ofc very good support.

Date of experience: February 20, 2018
Namibia
1 review
0 helpful votes
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I have used a number of online shops and some have proved to be scams. However, my experience with Gearbest has been a breeze. Even though I am far away in Namibia, my orders have been dispatched promptly and i received them on time.
Gearbest Support service is also effective and the staff respond quickly on queries raised.
The tracking function also provides updates and you can trace your parcel easily.
I have made several repeat purchases and I would give my recommendation to Gearbest without any reservations for someone who is considering buying from them. They also have a wide range of products to choose from.

Date of experience: February 20, 2018
Romania
1 review
1 helpful vote
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Cheap, reliable, fast. One of the best websites for buying chinese gadgets. I love that shipping costs next to nothing compared to Amazon or eBay.

Date of experience: February 20, 2018
Brazil
1 review
0 helpful votes
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Muito bom, gostei muito
February 20, 2018

Bem, acho que o gearbest é uma empresa muito responsável com seus clientes, bem cuidada, o serviço muito bom e o resultado, além dos preços baixos, os produtos são de qualidade

Date of experience: February 20, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom