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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest is above all the best online shopping website I've tried. The products I bought are beautiful with a very low price, the service is excellent, the shipment of products is fast, nothing to say. Lately I ordered a wireless mouse that I received in very short time, the quality is at the top, I am very satisfied.
I highly recommend Gearbest guys!
Good buying experience on Gearbest!
The company is very serious, works to always help buyers with the most varied problems regarding deadlines, discounts, customs and service satisfaction. Recently I purchased an Alfawise V1 keyboard and the product arrived for me with less than 30 days (less than 22 working days), which for a product shipped to Brazil is an excellent term. And the product arrived perfectly. My satisfaction was so great that I went back to buying more things with the GearBest people, like a headphone, a mouse, a professional microphone and a giant mousepad!
I always recommend to my friends and would recommend to staff who import products from other countries!
My various experiences with Gearbest have been nothing less than great. I was impressed by the quality of the products, some I've been using for years and they show no issues, one would think: how can it be so cheap and such good quality, it will break in no time. Well, no, quite the contrary, i's cheap and durable. The shipping is also surprisingly fast and reliable. I don't even look elsewhere anymore.
The products that I ordered and received, are ok. Their support also is very good. Recommended store.
Gearbest is an excellent website to buy electronics, gadgets and games.
Always with great sales, and excellent prices.
I recommend the Gearbest
I've ordered from GearBest on the 29th of January the following goods with order number W**************:
1. Original Xiaomi Mi Bluetooth 4.0 Speaker
2. FanJu FJ3365 Weather Station Color Forecast with Alert | Temperature | Humidity
3.295mm Flexible Shaft Screwdriver Bit
Order received on the 16th of February in perfect condition. Nice packaging, high quality products and really low prices.
All goods work perfectly.
Communication with gearbest support team is good and never had anything to complain for.
Perfect transaction and very happy for my new products!
I often ordered goods on the gearbest and there were no problems. The site is easy to find everything that is needed. I recently replaced the tab with the goods from the company xiaomi as it is very convenient for me. Generally I am satisfied with the work of the store and customer support center
I have arround 12 orders at them, they are fast, have good products and at a good price, plus you have a variety of products to choose from.
Ottimo sito per acquisti di oggettistica e principalmente di tecnologia, dispongono di magazzini anche in europa, questo rende le spedizioni più veloci. Consigliato
I bought 3d printer from gearbest and im more then happy with the service and the product. After assembling the printer i had some problems with main board of the printer and gearbest send me a new one for free. Becaus of the low prices and professional support from their side i will most defenetley be purchasing more items from them.
I was good impressed by the shipping time, i received the order under 15 days from China and all was good. The support center answered quickly every time i had some questions.
Si trova di tutto e a prezzi davvero interessanti. Le spedizioni sono sicure, anche se in alcuni casi un pò lente.
Good prices, simple to use website. They are quick to meet and solve any problem satisfactorily. I recommend.
Adquiri um microfone Superlux Top 248, foi a primeira compra realizada no site, curti muito pois recebi um produto de ótima qualidade, com certeza voltarei a fazer outras compras no Gearbest.
I'm very pleased with my shopping from this site. Everything is always sent in time and arrives quickly to me. The goods are original and well packed.
I recommend friends and colleagues shopping from here and I will continue to do so. Thanks to the whole team, it is a pleasure to work together
I have bought a lot of things from this site. Perfect prices, fast delivery and ofc very good support.
I have used a number of online shops and some have proved to be scams. However, my experience with Gearbest has been a breeze. Even though I am far away in Namibia, my orders have been dispatched promptly and i received them on time.
Gearbest Support service is also effective and the staff respond quickly on queries raised.
The tracking function also provides updates and you can trace your parcel easily.
I have made several repeat purchases and I would give my recommendation to Gearbest without any reservations for someone who is considering buying from them. They also have a wide range of products to choose from.
Cheap, reliable, fast. One of the best websites for buying chinese gadgets. I love that shipping costs next to nothing compared to Amazon or eBay.
Bem, acho que o gearbest é uma empresa muito responsável com seus clientes, bem cuidada, o serviço muito bom e o resultado, além dos preços baixos, os produtos são de qualidade
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.