GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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As always the gearbest surprising with its variety of items related to electronic cigarette. I always buy from them, excellent service and quality products. Immediate shipping and transparency, I recommend it to everyone.
The products are very good and very good prices, but the assistence is terrible. They don't have respect to the costumers.
(the invoice number is a number of a ticket)
I buy quite a lot on the internet and usually I get a good service, but at Gearbest I get excellent service, the site engraved the following statement:
"Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GearBest". Indeed, when the necessity arises, he proves it again and again.
Deliveries are well handled and come fast and high quality products
I highly recommend :)
I often shop at Gearbest.
In the main technical goods - gadgets and accessories.
At the same time in the range there are even clothes.
Until I was not mistaken with the choice of price and quality.
Always complete product description, fast shipping, good packing and price.
Terms of dispatch depend on the goods - read carefully in the description.
If the product is needed urgently, and it can be sent on the same day - do not stock it in one order with the goods, the dispatch of which must be waited.
A good policy for calculating bonuses and paying cashback (payable on the day the goods are sent, not received).
Awesome support.
The result - a comfortable, reliable and inexpensive online shopping at level (and even higher) the traditional marketplaces and shops.
Very good customer service, and the products are top quality. The only con: sometimes the product is out of stock, so they have to cancel it.
My last order was received very promptly, much faster than expected as it usually took a month or more, this time it reached me in 2 weeks, even though a product was missing, Gearbest support was very fast in giving me a refund, reaching out to me and letting me know why they couldn't deliver the product. Overall a 5 star service and support.
I love Gearbest, i never had a single problem with them. I ordered a lot of things from them in the past 2 years and when somehow i had a problem they reacted quickly and solved it.
Gearbest is an excellent store with a good selection of goods, I have been using it for a long time. All the parcels that they sent me, came on time and in good condition. The support service always answers questions within 24 hours, no more than
I buyed many items from it for great prices.
Their services are excellent.
The coupons helps buying more cheaper than in other stores.
I Will make good deals again with them.
It's a pleasure for me to use gearbest website and app. It's intuitive, friendly and I have only positive experiences here.
Gearbest is best online shopping place, with best and lowest prices on the market. Great communication and costumer support, every item is brand new and best quality. I recommend it to you all
It's excellent place for shopping here, I find this by internet, I did shopping sometime from here and I had 2 time trouble but the gearbest Custer staff helped me with very carefully.
I recommend this place for everyone who wants to purchase good quality without worrying and with satisfaction.
THE BEST SITE WITH FAR EAST. BEST POST-SALE SERVICE. I AM VERY SATISFIED WITH THESE PURCHASES AND I WILL ALWAYS BUY IT. DEFINITELY
RECOMMENDED!
I have bought already lot of stuff from gearbest. My experience is fairly positive. Sometimes thier prices can be crazy cheap and with other coupons and credits what they provide it can be even cheaper :) Most of my orders were without any problem but I had some troble which were probably caused by post or customs but gearbest offered me refund so it was ok. Biggestˈdrawback for me is that they ship only few goods from EU warehouses and most from china which is slow. But I guess it couldn't be that cheep otherwise.
Buying in gearbest is very easy. Accept as a payment method paypal a great plus. Gearbest has a very varied catalog of products, where you can find any product. They have good promotions and good prices. And the shipping priotiy line is a mega plus to receive the packages semi-fast.
Have been ordering here for a long time and almost always satisfied! Prices are a bit high, but overall experience is good.
I often ordered goods on the gearbest and there were no problems. The site is easy to find everything that is needed, generally I am satisfied with the work of the store and customer support center
A melhor experiencia em compras da china, melhores preços, atendimento com excelência. Envio super rápido
I bought a smartwatch on january 25th and was very impressed by both the quality and the price, i would recommend to anyone interested to check their merchandise
Consegui localizar na GearBest o melhor fone custo x benefício do mundo! O produto é incrível, estou utilizando ele nesse momento. Ele chegou em apenas 13 dias úteis, e foi postado no dia seguinte da compra! Parabéns a GearBest!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Luis,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
Best regards,
Gearbest Customer Service Center