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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
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Like before Im satisfied with ordered products which are good quality and nice looking. I had already bought few things there and every time Im very contend with shopping and customers service.

Date of experience: February 25, 2018
Portugal
1 review
0 helpful votes
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Great reprap 3D printer! No problems in shipping, the product arrived has described, great price and product quality! Best buying experience, highly recommended!

Date of experience: February 25, 2018
Germany
1 review
0 helpful votes
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My gearbest
February 26, 2018

gearbest.com is my main store for buying gadgets. A huge range and flexible system of discounts, daily sales and coupons allow you to make the most profitable purchases. The support desk reviews the complaints within 24 hours, sometimes explanations are required, but the fact that the appeal will be considered in favor of the client in this, I was convinced of my own experience. The store values its customers! An important fact is the availability of a store guarantee for their goods!
Good luck to all!

Date of experience: February 25, 2018
Israel
1 review
1 helpful vote
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Never again... gearbest
July 10, 2018
Updated review

Gearbest rep. Lily tells me that the Feb. 8th deadline has not passed and today is the 25th of February. Tells me once again to check at the postoffice and still doesn't mention refund. There is a tracking number and if i could read chinese then maybe i would know something. They are beating around the bush and keep sending me automated replys without ever reading or caring what i have to say. Can't believe others have had good experiences with them! If only they would answer my tickets, apology and refund my money for something that obviously has gotten lost then i wouldn't be so upset. They take no responsibility for this what so ever.
I don't like shaming but that is what i will do until i receive a refund for goods never received. By taking my money they have stolen from me.

Date of experience: February 25, 2018

Don't trust gearbest
February 21, 2018
Previous review

I made a purchase last November and am still waiting for it to arrive! They refuse to refund my my money although more than their 45 days have well past. They keep asking me stupid questions like maybe it is waiting in your post office or give us your name and address again and then they say that i changed my address from Russia to Israel. Each time they ask a new question and a few days pass and i ask again for a refund and still no luck. Who can i contact besides the customer service support that doesn't do any good. So frustrating and i'll never buy from them again... i ordered a Xiaomi Mi Band2 smart watch over Black Friday figuring that it would arrive in January at the latest... now it is the end of February.

Date of experience: February 21, 2018
Italy
1 review
0 helpful votes
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Amazing!
February 26, 2018

I've received a great product for a really good price, I'm really satisfied, It's one of my favorites sites to buy from china. Give it a try guys!

Date of experience: February 25, 2018
Portugal
1 review
0 helpful votes
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2 years have passed since my first order on Gearbest. Since then I brought many products at unbeatable prices and I've never been let down. As if the prices weren't enough, they offer the best shipping solutions to all around the World. Customer care is the best I know, fast answers and always very supportive. If you have never buy anything from them, now it's the time. I'm pretty sure you won't regret it.

Date of experience: February 25, 2018
Hungary
1 review
0 helpful votes
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I ordered from GearBest about 8 times, only had one minor problem: One of my orders was shipped 2 weeks after the purchase, other than that I didn't have any major problems with the shop.
One of my packages didn't arrive (it arrived to my country so probably my local post office lost the package) but GearBest sent me an other one even though I bought the item with a coupon.
The prices are good, the average shipping time is 2-3 weeks to my country and the point system is great, you can make an item cost 30% less if you have enough points even if it's on sale.

Date of experience: February 25, 2018
Turkiye
1 review
0 helpful votes
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Perfect Shopping
February 26, 2018

I liked to buy something which is especially like electronic devices from Gearbest. It was easy and safe to buy from Gearbest. I suppose everbody to buy from Gearbest.

Date of experience: February 25, 2018
Poland
1 review
0 helpful votes
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The best online store!
February 26, 2018

I have been a regular customer of GearBest.com for several months. I highly recommend shopping in this store! Items arrive very quickly, packages are well packed. They have very good prices and the possibility of using coupons that lower prices. There have a lot of interesting gadgets. Customer service responds quickly to questions. Overall I had a good experience with this retailer and I would recommend it.

Date of experience: February 25, 2018
Hungary
1 review
0 helpful votes
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In most of the cases, the shipping is fast, there are several possibilities for shipping method/price. A wide range of products available and there are several flash sales and coupons from time to time.

Original Xiaomi Yeelight White LED Bulb
Easy to use, wifi, cheap, works well

Date of experience: February 25, 2018
France
2 reviews
4 helpful votes
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Just great
February 26, 2018

GearBest because:
Best prices, item descriptions, item quality, delivery delays, garanties, customer service

Date of experience: February 25, 2018
Brazil
1 review
0 helpful votes
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Excellent service
February 26, 2018

Gearbest is an ecommerce platform that sells various high quality products at low prices. Fast delivery of purchased items, transparency and good relationship with the customer are among its main virtues.

So far I have purchased headphones, pens, a connector and a TV box. They all arrived at my home perfectly packed and in reasonable time. I can already consider myself a loyal customer of Gearbest!

Date of experience: February 25, 2018
Greece
1 review
0 helpful votes
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Best e-shop i ever buy
February 26, 2018

I am totally satisfied with this e-shop. Great prizes and very good support team. Order number: W**************. Best quality and arrived in time. Thank you Gearbest.

Date of experience: February 25, 2018
Turkiye
1 review
0 helpful votes
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Perfect shopping
February 26, 2018

You can get everything you want and at incredible prices I wish I had discovered it before I will take away everything I want to buy

Date of experience: February 25, 2018
Poland
1 review
0 helpful votes
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Good Shop.
February 26, 2018

I think it's the best international shop. Good shipping options. Fast Shipping. Good quality items and nice support center.

Date of experience: February 25, 2018
Brazil
1 review
0 helpful votes
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Compra não recebida
February 25, 2018

Compra não recebida, W**************
Desde do dia 23.10, data da aquisiçao produto nao chegou ao brasil, consta apenas como enviado.
Em 09.01.2018, fiz uma compra em outro site, e o mesmo produto ja se encontra no Brasil, desde do dia 24.01.2018.
Gostaria do reembolso dos valores pagos por esse produto, que nao foi enviado ou foi extraviado.
Ja fazem 126 dias do pedido, e nem se encontra como recebido no Brasil, fica evidente que foi extraviado no envio internacional ou existe má do site, e a Gearbest ignora as minhas solicitações de devolução de valores pagos.

Date of experience: February 25, 2018
Lily L. Gearbest Rep
over a year old

Dear Jose,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
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Gearbest
February 26, 2018

My experience with gerabest was nice, the delivery time was a liltle long but the costumer support was always there to help me

Date of experience: February 25, 2018
India
1 review
0 helpful votes
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Good exprience
February 26, 2018

Good product and good care. Its awesome to shop with gearbest. Cheapest prices all around the world. Especially Xiaomi products that i love is cheapest on this website.

Date of experience: February 25, 2018
Turkiye
1 review
0 helpful votes
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Best values on Gearbest!
February 26, 2018

I told today to you my KZ brand earpods. First using materials so good quality and good sound. My friend so like this product and buy it more.

And Gearbest ship to me so quick and i happy for this. I can contact quickly customer support if i have questions. Dont think more just buy it in Gearbest

Date of experience: February 25, 2018
Spain
1 review
0 helpful votes
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Fantastic website
February 26, 2018

Website where you can buy everything at a good price recommended without a doubt will buy there is always as it gives me confidence and more being youtuber (tutti android) publish their reviwes

Date of experience: February 25, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom