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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Like before Im satisfied with ordered products which are good quality and nice looking. I had already bought few things there and every time Im very contend with shopping and customers service.
Great reprap 3D printer! No problems in shipping, the product arrived has described, great price and product quality! Best buying experience, highly recommended!
gearbest.com is my main store for buying gadgets. A huge range and flexible system of discounts, daily sales and coupons allow you to make the most profitable purchases. The support desk reviews the complaints within 24 hours, sometimes explanations are required, but the fact that the appeal will be considered in favor of the client in this, I was convinced of my own experience. The store values its customers! An important fact is the availability of a store guarantee for their goods!
Good luck to all!
Gearbest rep. Lily tells me that the Feb. 8th deadline has not passed and today is the 25th of February. Tells me once again to check at the postoffice and still doesn't mention refund. There is a tracking number and if i could read chinese then maybe i would know something. They are beating around the bush and keep sending me automated replys without ever reading or caring what i have to say. Can't believe others have had good experiences with them! If only they would answer my tickets, apology and refund my money for something that obviously has gotten lost then i wouldn't be so upset. They take no responsibility for this what so ever.
I don't like shaming but that is what i will do until i receive a refund for goods never received. By taking my money they have stolen from me.
I made a purchase last November and am still waiting for it to arrive! They refuse to refund my my money although more than their 45 days have well past. They keep asking me stupid questions like maybe it is waiting in your post office or give us your name and address again and then they say that i changed my address from Russia to Israel. Each time they ask a new question and a few days pass and i ask again for a refund and still no luck. Who can i contact besides the customer service support that doesn't do any good. So frustrating and i'll never buy from them again... i ordered a Xiaomi Mi Band2 smart watch over Black Friday figuring that it would arrive in January at the latest... now it is the end of February.
I've received a great product for a really good price, I'm really satisfied, It's one of my favorites sites to buy from china. Give it a try guys!
2 years have passed since my first order on Gearbest. Since then I brought many products at unbeatable prices and I've never been let down. As if the prices weren't enough, they offer the best shipping solutions to all around the World. Customer care is the best I know, fast answers and always very supportive. If you have never buy anything from them, now it's the time. I'm pretty sure you won't regret it.
I ordered from GearBest about 8 times, only had one minor problem: One of my orders was shipped 2 weeks after the purchase, other than that I didn't have any major problems with the shop.
One of my packages didn't arrive (it arrived to my country so probably my local post office lost the package) but GearBest sent me an other one even though I bought the item with a coupon.
The prices are good, the average shipping time is 2-3 weeks to my country and the point system is great, you can make an item cost 30% less if you have enough points even if it's on sale.
I liked to buy something which is especially like electronic devices from Gearbest. It was easy and safe to buy from Gearbest. I suppose everbody to buy from Gearbest.
I have been a regular customer of GearBest.com for several months. I highly recommend shopping in this store! Items arrive very quickly, packages are well packed. They have very good prices and the possibility of using coupons that lower prices. There have a lot of interesting gadgets. Customer service responds quickly to questions. Overall I had a good experience with this retailer and I would recommend it.
In most of the cases, the shipping is fast, there are several possibilities for shipping method/price. A wide range of products available and there are several flash sales and coupons from time to time.
Original Xiaomi Yeelight White LED Bulb
Easy to use, wifi, cheap, works well
GearBest because:
Best prices, item descriptions, item quality, delivery delays, garanties, customer service
Gearbest is an ecommerce platform that sells various high quality products at low prices. Fast delivery of purchased items, transparency and good relationship with the customer are among its main virtues.
So far I have purchased headphones, pens, a connector and a TV box. They all arrived at my home perfectly packed and in reasonable time. I can already consider myself a loyal customer of Gearbest!
I am totally satisfied with this e-shop. Great prizes and very good support team. Order number: W**************. Best quality and arrived in time. Thank you Gearbest.
You can get everything you want and at incredible prices I wish I had discovered it before I will take away everything I want to buy
I think it's the best international shop. Good shipping options. Fast Shipping. Good quality items and nice support center.
Compra não recebida, W**************
Desde do dia 23.10, data da aquisiçao produto nao chegou ao brasil, consta apenas como enviado.
Em 09.01.2018, fiz uma compra em outro site, e o mesmo produto ja se encontra no Brasil, desde do dia 24.01.2018.
Gostaria do reembolso dos valores pagos por esse produto, que nao foi enviado ou foi extraviado.
Ja fazem 126 dias do pedido, e nem se encontra como recebido no Brasil, fica evidente que foi extraviado no envio internacional ou existe má do site, e a Gearbest ignora as minhas solicitações de devolução de valores pagos.
Good product and good care. Its awesome to shop with gearbest. Cheapest prices all around the world. Especially Xiaomi products that i love is cheapest on this website.
I told today to you my KZ brand earpods. First using materials so good quality and good sound. My friend so like this product and buy it more.
And Gearbest ship to me so quick and i happy for this. I can contact quickly customer support if i have questions. Dont think more just buy it in Gearbest
Website where you can buy everything at a good price recommended without a doubt will buy there is always as it gives me confidence and more being youtuber (tutti android) publish their reviwes
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Jose,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center