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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Très très bon site toujours reçu à la date prévu! Merci gearbest! 4 commandes déja! Je recommande ce site vraiment excellent
Hi, I have been buying for about 2 years in Gearbest. They have good prices and also the possibility to paid with paypal (so you are well protected).
Shipping is fast (not in holidays and chirtsmas, but it ocurrs in all world's shops), and prices are good.
I have bought cheap items (like usb cables, diy items, adapters, childrens' toys,...) and more expensive ones (mobile phone, one tablet, one ship with remote control, dron,...)
Great shop to buy. My advise for you is to paid with paypal, just in case. I have never used the paypal's claims, as Gearbest support is also great and solve my problems.
Regards
I have ordered and received 4 items, all of which came in great condition. Would buy from them again when there are flash sales. The points system also encourages me to buy as there are discounts with the points.
Excellent store, with the best prices, send your goods very fast, with several shipping options of the product. After sales service with fast and efficient service. Super reliable store recommend to everyone.
Gearbest is an awesome shop for products out of china. They have fast delivery and great prices.
Somtimes a parcels needs longer than excpected but gearbest does thier best to resolve this issue by contacting the carrier. Also if you have other questions the support tries to solve the issues as good as they can.
My experience with the gearbest is the best. All products arrive as planned. I've never had any problems.
Qualidade dos produtos, qualidade do atendimento, rápido na entrega. Sempre compro com eles e tudo chega certinho.
Gearbest was the first online store where I shopped and I chose it because it was very well recommended.
There is a great variety of products of excellent quality with very affordable prices.
Deliveries are usually fast, which makes the experience very rewarding.
I've bought a brand new headphone. It retourne to China. That wasn't my fault. I told that to Gearbest support and they shippedmy product for free again. They're shipping all product really.No matter its price!
Low prices, flash deals, all types of goods, high quality products. Everything is great in there. In short the best shopping application i ever used.
Hallo,
Gearbest.com is a best internet shop. I always find best goods for good price. I am anxious that goods arrive quickly. The goods are in line with my likes. You are the best.
With respect Arunas
Great price and fast shipping, only 10 days to arrive without any problem. Gearbest is a reliable site and i'm very satisfied.
I've bought three times in Gearbest and I don't have any problems with them all my items arrived in time and earlier. If you wanna try, don't be afraid just research how to buy and the ways of shipping to your country.
The personal of gearbest alwais help me, your attention is very well, my problems are solved quickly.
I'm a fan of the Star Wars universe. Recently bought in the store constructor Darth Vader. The parcel was delivered in the shortest time without damage.
Excellent store with a wide range of goods. The parcels are sent in the original packages and they are well packed. Impressions from the purchases in this store are only positive and I can recommend it.
Everything come to me quick and well package, non cons, all equipment is still working :) i will buy again from this shop.
I have ordered 13 items so far. All off them have the cheapest price on the internet.
The prices of the products I bought were between $ 1 and $ 90.
Received all them, none off them damaged or fake.
For Turkey, if you pay tax in Turkey for products under 100$, gearbest will repay you the tax fee. If product price is above 100$, gearbest will repay you the half of tax fee.
Shipment times are under 2 week for all orders.
You get Gearbest points for your orders, and can use them for another other.
Coupons and Flashsales and E-mail Prices are awesome.
Especially Xiaomi products that i love is cheapest on this website. My important orders was, 90$ action cam, 90$ smart watch, 85$ drone, 70$ car cam. Recieved all of them with no problem. Mostly products comes from manufacturer directly, i think its why fast shipment. I really advice Gearbest.
I already bought almost 50 order from gearbest and all are great very friendly and great support and quality
I am happy with the purchase in this store. I ordered xiaomi mi 6
- fast shipment of the order
- short time expected for the shipment
- smartphone works sensational
I recommend :)
Order number: W**************
The order was made: Dec 28,2017 14:30:16 PM
The order was received on February 7,2018
The order was delivered by EMS mail. Since the order costs more than 150 euros, it was necessary to pay customs duties. The store ships quickly. There is an opportunity to leave a ticket for which within 24 hours will respond to technical support. There is a system of points. Points are awarded after the order is sent, as well as after writing the review. With the help of points, you can significantly reduce the cost of the next order. Points can save up to 30%.
Original Xiaomi Mi Robot Vacuum 1st is a high quality product! Device management using the mihome application. When cleaning, it is a map of the room. High suction power. Easily remove debris from the container. Automatic return to the base for recharging
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Francisco,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.
We have sent you a message regarding your issue in your account. Please reply to us there.
We hope you receive your items soon.
Best regards,
Gearbest Customer Service Center