logo

Gearbest
This website seems to be closed. Find similar businesses

GearbestReviews 10,711

3.7
gearbest.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

France
1 review
0 helpful votes
Follow Sylvain D.
Unfollow Sylvain D.
Share Review
Report Review

Site gearbest
February 26, 2018

Très très bon site toujours reçu à la date prévu! Merci gearbest! 4 commandes déja! Je recommande ce site vraiment excellent

Date of experience: February 25, 2018
Spain
2 reviews
0 helpful votes
Follow Juan R.
Unfollow Juan R.
Share Review
Report Review

Hi, I have been buying for about 2 years in Gearbest. They have good prices and also the possibility to paid with paypal (so you are well protected).

Shipping is fast (not in holidays and chirtsmas, but it ocurrs in all world's shops), and prices are good.

I have bought cheap items (like usb cables, diy items, adapters, childrens' toys,...) and more expensive ones (mobile phone, one tablet, one ship with remote control, dron,...)

Great shop to buy. My advise for you is to paid with paypal, just in case. I have never used the paypal's claims, as Gearbest support is also great and solve my problems.

Regards

Date of experience: February 24, 2018
Malaysia
1 review
0 helpful votes
Follow Cheah Y.
Unfollow Cheah Y.
Share Review
Report Review

I have ordered and received 4 items, all of which came in great condition. Would buy from them again when there are flash sales. The points system also encourages me to buy as there are discounts with the points.

Date of experience: February 24, 2018
Brazil
1 review
0 helpful votes
Follow Elber C.
Unfollow Elber C.
Share Review
Report Review

Excelent store
February 26, 2018

Excellent store, with the best prices, send your goods very fast, with several shipping options of the product. After sales service with fast and efficient service. Super reliable store recommend to everyone.

Date of experience: February 24, 2018
Germany
1 review
0 helpful votes
Follow Paul B.
Unfollow Paul B.
Share Review
Report Review

Good shop!
February 24, 2018

Gearbest is an awesome shop for products out of china. They have fast delivery and great prices.

Somtimes a parcels needs longer than excpected but gearbest does thier best to resolve this issue by contacting the carrier. Also if you have other questions the support tries to solve the issues as good as they can.

Date of experience: February 24, 2018
Portugal
4 reviews
0 helpful votes
Follow Barbara M.
Unfollow Barbara M.
Share Review
Report Review

Gearbest
February 24, 2018

My experience with the gearbest is the best. All products arrive as planned. I've never had any problems.

Date of experience: February 24, 2018
Canada
1 review
1 helpful vote
Follow Leo R.
Unfollow Leo R.
Share Review
Report Review

Tudo muito bom
February 24, 2018

Qualidade dos produtos, qualidade do atendimento, rápido na entrega. Sempre compro com eles e tudo chega certinho.

Date of experience: February 24, 2018
Brazil
1 review
1 helpful vote
Follow Josemar S.
Unfollow Josemar S.
Share Review
Report Review

Very well recommended.
February 24, 2018

Gearbest was the first online store where I shopped and I chose it because it was very well recommended.

There is a great variety of products of excellent quality with very affordable prices.

Deliveries are usually fast, which makes the experience very rewarding.

Date of experience: February 24, 2018
Turkiye
1 review
1 helpful vote
Follow Pamirhan T.
Unfollow Pamirhan T.
Share Review
Report Review

I've bought a brand new headphone. It retourne to China. That wasn't my fault. I told that to Gearbest support and they shippedmy product for free again. They're shipping all product really.No matter its price!

Date of experience: February 24, 2018
Turkiye
1 review
1 helpful vote
Follow Enis Y.
Unfollow Enis Y.
Share Review
Report Review

Low prices, flash deals, all types of goods, high quality products. Everything is great in there. In short the best shopping application i ever used.

Date of experience: February 24, 2018
Lithuania
1 review
1 helpful vote
Follow Arunas P.
Unfollow Arunas P.
Share Review
Report Review

Best Dealer
February 24, 2018

Hallo,

Gearbest.com is a best internet shop. I always find best goods for good price. I am anxious that goods arrive quickly. The goods are in line with my likes. You are the best.

With respect Arunas

Date of experience: February 24, 2018
Italy
1 review
1 helpful vote
Follow Ettore S.
Unfollow Ettore S.
Share Review
Report Review

Great site
February 24, 2018

Great price and fast shipping, only 10 days to arrive without any problem. Gearbest is a reliable site and i'm very satisfied.

Date of experience: February 24, 2018
Mexico
1 review
1 helpful vote
Follow Alan H.
Unfollow Alan H.
Share Review
Report Review

I've bought three times in Gearbest and I don't have any problems with them all my items arrived in time and earlier. If you wanna try, don't be afraid just research how to buy and the ways of shipping to your country.

Date of experience: February 24, 2018
Mexico
1 review
1 helpful vote
Follow Francisco P.
Unfollow Francisco P.
Share Review
Report Review

Great attention
February 24, 2018

The personal of gearbest alwais help me, your attention is very well, my problems are solved quickly.

Date of experience: February 24, 2018
Lily L. Gearbest Rep
over a year old

Dear Francisco,

Thank you for your review.

Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.

We have sent you a message regarding your issue in your account. Please reply to us there.

We hope you receive your items soon.

Best regards,

Gearbest Customer Service Center

Ukraine
1 review
1 helpful vote
Follow Constantin S.
Unfollow Constantin S.
Share Review
Report Review

The Best Store
February 24, 2018

I'm a fan of the Star Wars universe. Recently bought in the store constructor Darth Vader. The parcel was delivered in the shortest time without damage.
Excellent store with a wide range of goods. The parcels are sent in the original packages and they are well packed. Impressions from the purchases in this store are only positive and I can recommend it.

Date of experience: February 24, 2018
Poland
1 review
1 helpful vote
Follow Mikolaj S.
Unfollow Mikolaj S.
Share Review
Report Review

Excellent page!
February 24, 2018

Everything come to me quick and well package, non cons, all equipment is still working :) i will buy again from this shop.

Date of experience: February 24, 2018
Turkiye
2 reviews
0 helpful votes
Follow Mesut K.
Unfollow Mesut K.
Share Review
Report Review

I have ordered 13 items so far. All off them have the cheapest price on the internet.
The prices of the products I bought were between $ 1 and $ 90.
Received all them, none off them damaged or fake.
For Turkey, if you pay tax in Turkey for products under 100$, gearbest will repay you the tax fee. If product price is above 100$, gearbest will repay you the half of tax fee.
Shipment times are under 2 week for all orders.
You get Gearbest points for your orders, and can use them for another other.
Coupons and Flashsales and E-mail Prices are awesome.
Especially Xiaomi products that i love is cheapest on this website. My important orders was, 90$ action cam, 90$ smart watch, 85$ drone, 70$ car cam. Recieved all of them with no problem. Mostly products comes from manufacturer directly, i think its why fast shipment. I really advice Gearbest.

Date of experience: February 24, 2018
Algeria
1 review
1 helpful vote
Follow Mohamed B.
Unfollow Mohamed B.
Share Review
Report Review

More than 50 happy order!
February 24, 2018

I already bought almost 50 order from gearbest and all are great very friendly and great support and quality

Date of experience: February 24, 2018
Poland
1 review
1 helpful vote
Follow Piotr L.
Unfollow Piotr L.
Share Review
Report Review

Xiaomi Mi 6
February 24, 2018

I am happy with the purchase in this store. I ordered xiaomi mi 6
- fast shipment of the order
- short time expected for the shipment
- smartphone works sensational

I recommend :)

Date of experience: February 24, 2018
California
1 review
0 helpful votes
Follow Sergey R.
Unfollow Sergey R.
Share Review
Report Review

Order number: W**************
The order was made: Dec 28,2017 14:30:16 PM
The order was received on February 7,2018
The order was delivered by EMS mail. Since the order costs more than 150 euros, it was necessary to pay customs duties. The store ships quickly. There is an opportunity to leave a ticket for which within 24 hours will respond to technical support. There is a system of points. Points are awarded after the order is sent, as well as after writing the review. With the help of points, you can significantly reduce the cost of the next order. Points can save up to 30%.
Original Xiaomi Mi Robot Vacuum 1st is a high quality product! Device management using the mihome application. When cleaning, it is a map of the room. High suction power. Easily remove debris from the container. Automatic return to the base for recharging

Date of experience: February 24, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom