GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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The cheaper electronic shop since ever, maybe sometimes in late with shipping but products are Always as reported into their description.
GEARBEST is an online store where you can buy several IT gadgets, apparels, fashions, etc. Most of the items are made in CHINA though.
My experience with GEARBEST has been positive, especially considering shipping time and cost for shipment via Priority Line, This sending method is very effective for cost- and time-wise. Price of item seems to be lower than other online stores that do similar business, particularly item cost plus shipping cost. Buyer can also collect GB points through buying items and reviewing them; the points can be used as a discount for next purchasing.
Anyway, sometimes time of processing would be a bit slow. Buyer should consider this matter before making an order.
Customer service response rate were very good. They were helpful and tried to mutually solve problems with customer. Highly recommended.
I first visited this site one year ago and I bought a lot of things. I had no problem. Thank you gearbest
Muy buena página, todos los productos me han llegado perfectamente excepto uno que fue resuelto el problema por el servicio técnico y me volvieron a enviar el producto nuevamente sin coste alguno, página con muy buenos precios
Gearbest for years over which a cheap and reliable sites for shopping in turkey yapıyorum. Sizlere I suggest you make a purchase with all sincerity.
I use a lot of web site and web market but gearbest one of this sites.Because , they are really fast, customer services so fast ,gentle and kind.And lastly also so much discount on this site, i think this is the most affectest part for me.
This is a great shopping center on de internet. Good products, good prices and good feedback. Garbest is the best.
Very good site. Quick shipping, good contact, fast support. Everything is fine. Highly recommend to everyone!
Gearbest is awesome. It is the best store of the internet.In my country, Brazil, Gearbest is synonym of quality.
Is a great phone that I bought through the site, it is fast and responds all commands super well, I am really thankful to gearbest.
Product:: W**************
I really like GB, here I can find a lot of products that I like and for a cheaper price.
Im never had problem in the delivery. Im very happy with all products that I bought. I really recommend GearBest.
I do not know a website worser than Gearbest, this website cancel three orders take a lot of time to refund me, after that refund me less than need... Do not trust, It is trap
Always my first choice site if i want to buy something online, good service, also great products with low prices :D
Till now i have bought quite a few items from GearBest. And all these purchases are the cheapest that can be found in the market especially some of them bought during flash sales are at unbelievable prices. They are not just cheap but also of reliable quality. About shipping i am from India and there is shipping option India Priority Line( cost just about $2) which got me these goods in less than 2 weeks. The last order even came in about 8 days delivered to my home which is the fastest international parcel delivery that i have got till date. The packaging was really good. All the goods came with bubble wrapped inside the parcel. Another thing that i like about shopping at GearBest that one can gather points from shopping and reviewing goods purchased goods from the site and can get upto 30% discount on the purchases using these points. All in all this is the best experience i have got till now from a international shopping site.
Muy buenos productos y envios rapidos y baratos, ningun tipo de problema ya que son rapidos en contestar tus dudas y aclaraciones y en multilenguaje, soy comprador mexicano! Recomendado!
I have ordered a lot of items from Gearbest.com. Every Time I got things on the time in perfect condition. I really recommend shopping with Gearbest.com. It is really great experience.
I really like shopping from gearbest because he offers a good deals and good products quality
I recommend this website for everyone who want to buy from internet
Take your money. Do not ship. Tell you to wait. And wait some more. Extend estimated shipping time. Eventually they confess to not shipping your order- "We have urged the shipping company to ship your package soon.". I had to charge back via the bank.
Dear SJG,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
I have a very good experience with Gearbest. It has a lot of product for puchases which are on very good price. I've ordered several items including a telephone and and I am very happy with these purchases. Shipment and delivery from China to Central Europe is frequently for free and much chepaer than local shops on my country. The custom service are responsive and always try to help you as fast as possible. Overall I will still use their service becouse the price and execution of the order stands at a good level
Gearbest melhor loja de compras global! Sempre recebi os produtos corretamente e super rapidos! Recomendo demais, atendimento top!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gustavo,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
Best regards,
Gearbest Customer Service Center