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Gearbest rep. Lily tells me that the Feb. 8th deadline has not passed and today is the 25th of February. Tells me once again to check at the postoffice and still doesn't mention refund. There is a tracking number and if i could read chinese then maybe i would know something. They are beating around the bush and keep sending me automated replys without ever reading or caring what i have to say. Can't believe others have had good experiences with them! If only they would answer my tickets, apology and refund my money for something that obviously has gotten lost then i wouldn't be so upset. They take no responsibility for this what so ever.
I don't like shaming but that is what i will do until i receive a refund for goods never received. By taking my money they have stolen from me.
I made a purchase last November and am still waiting for it to arrive! They refuse to refund my my money although more than their 45 days have well past. They keep asking me stupid questions like maybe it is waiting in your post office or give us your name and address again and then they say that i changed my address from Russia to Israel. Each time they ask a new question and a few days pass and i ask again for a refund and still no luck. Who can i contact besides the customer service support that doesn't do any good. So frustrating and i'll never buy from them again... i ordered a Xiaomi Mi Band2 smart watch over Black Friday figuring that it would arrive in January at the latest... now it is the end of February.
Karen S.'s review of Gearbest earned a Very Helpful vote
“Same experience”
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Dear karen,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.
We have sent you a message regarding your issue in your account. Please reply to us there.
We hope you receive your items soon.
Best regards,
Gearbest Customer Service Center