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Gearbest
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Gearbest

gearbest.com
Poland
1 review
1 helpful vote
Follow Vladimir M.
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I definitely can recommend it, so far I made up to 6 or 7 orders from this website and every time I was very satisfied with it. Shipping is fast, there are many goods discounted for some time (called "Flash sale" in that website).

Most importantly, I could find many electronic accessories or small house utensils with really reasonable price and very good quality, what happens less often in the most popular auction website of my country, where sellers overprice some items 2 or even 3 times and don't give the money back when you received different version or didn't get it at all. In Gearbest it's safer to buy, as when the item has the bad quality, you can always get a refund or re-send, after providing the proof of bad quality.

Summing up, I can wholeheartedly recommend this website.

Date of experience: October 27, 2018
Hungary
2 reviews
0 helpful votes
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I really like the store, always have great prices with flash sales and coupons or you can use GearBest points to lower prices. They are offering free shipping methods, also without another fees to lots of countries.

Their customers service is also good and fast.

Date of experience: December 14, 2017
Greece
1 review
0 helpful votes
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Gearbest is one of the best chinese online stores.
Both my items were delivered on time. The customer service department is excellent and ready to help you in any arising problem. I will buy many more things.
Thanks gearbest

Date of experience: July 7, 2017
Morocco
1 review
0 helpful votes
Follow ISMAIL M.
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GEARBEST is the best
April 16, 2018

I'm using GEARBEST for a long time and I've never had any problems. The store site is clear and easy to use. Paypal payment option available is also really nice (and safe). My order arrived at established time, not really fast, but in listed on website period. I can recommend this shop.

Date of experience: April 14, 2018
Lily L. Gearbest Rep
over a year old

Dear ISMAIL,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

Italy
1 review
0 helpful votes
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Great e-commerce site!
January 2, 2018

Gearbest is an amazing ecommerce site. I found a lot of products: many were not available in Europe! Prices are absolutely competitive. Loyalty program really interesting. GB support and assistance prompt and quick (I always got an answer in less than 24 hours). Strongly suggested!

Date of experience: December 31, 2017
Pakistan
1 review
1 helpful vote
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Gearbest is my number 1 choice of site when I want to buy stuff from China. They have a huge variety of products and you get charged a single shipping fee no matter the warehouse. Delivery to my country with registered mail takes 3 weeks. The customer support replies promptly.

Date of experience: January 14, 2018
Romania
1 review
1 helpful vote
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GearBest, a new path to cheap products.
January 12, 2018

I have discovered this site for almost a year, and since then I started buying stuffs. All the products were bought at a good price compared to other websites.
Pros:
-nice portal (very friendly).
-quick delivery.
-good packing.
-fast response from Gearbest support team.
-secure payment.
Cons:
-none
Yea i had some issues with some products but it was not their fault (they are just intermediaries). Problems have been solved with help from Gearbest support team.
In two words, nice experience.

Date of experience: January 12, 2018
Portugal
1 review
0 helpful votes
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My experience at the gearbest was always good, excellent communication with the website and various modes of payment. I've never felt cheated already shopping there for some time. I can only recommend this site because it is safe and has great products at a good price!

Date of experience: January 17, 2018
New York
1 review
1 helpful vote
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I found this site back in September 2017. I purchased a drone. Arrived in two weeks with no problems. Ive since purchased around 21 orders, so thats over 40 items. Any time Ive received something damaged, small plastic parts (its a long trip) Ive been refunded twice what I paid store credit. Other options available. They have the best Prices, Quality, Service and Items anywhere.

Date of experience: January 14, 2018
New Zealand
1 review
0 helpful votes
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GearBest is my online store of choice..
January 26, 2020

GearBest is my online shopping site of choice because it lists quality items at a really fantastic price that you won't find elsewhere. Both the website and app are very easy to navigate and they design layout is easy on the eye, making browsing and the purchase process flawless.
I enjoy the loyalty-point type reward system which allows you to gain points which can later be used to further discount your items. Points can be scored in many ways which also includes earnings with each purchase made.

In my experience, most items are shipped together, unlike other online stores which ship each item separately from different vendors.
Customer service is also note-worthy with response times unparalleled by other websites. Any grievances or queries are thoughtfully answers at very adequate speeds.
I know I can rely on GearBest.
I would definitely recommend.

Date of experience: January 23, 2020
Ukraine
1 review
1 helpful vote
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Good purchase
May 20, 2017

It's not the first time I've bought gadgets on GearBest. I can recommend this shop to everybody because of the following reasons: lower prices (compared with competitors), fast delivery, good customer service and perfect quality of the products.

Date of experience: May 20, 2017
Ukraine
1 review
1 helpful vote
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GearBest - the best
August 3, 2018

As a buyer, I am completely satisfied to cooperate with this site and service. All the purchases that have been made by me are serviced for excellent evaluation, with any questions you can contact me, I will answer.

Date of experience: August 3, 2018
Portugal
1 review
0 helpful votes
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Gearbest Review
February 7, 2018

Gearbest has been one of my favourite online shop.
I've use it for over 2 years and already order more than 15 times, always with no claims.
Sometimes I use the customer service to take some doubts and they always make me clear easily.
All the products came with good quality, same aspect shown on the website pictures and came in the estimated delivery time.
I'm really happy buying in gearbest, it has everything you need at the best prices.

Truly recommend this shop.

Date of experience: February 6, 2018
Australia
2 reviews
11 helpful votes
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It felt like I was trying to do business with a 7 year old child. All questions were answered vaguely with no real answer, instead I found myself constantly following up with other more direct questions.
Being a reseller of micro gadgets for the last 3 years and yet was treated with no respect whatsoever.

Hey Gear Best, wish it could have been a huge success but I'm now shopping with AliExpress.

Date of experience: November 9, 2015
Lily L. Gearbest Rep
over a year old

Dear Gadget,

Thank you, we always welcome feedback from our valued customers.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Gearbest.com

Poland
1 review
0 helpful votes
Follow K J.
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I've already bought some items from GearBest - without any problems or issues. Really fast shipment, in packages I've received exactly what was ordered. Always great service incl. Info about status of an order.
In summary - great shopping experience.

Date of experience: December 22, 2018
Italy
1 review
0 helpful votes
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I like this site very much. Good shop, with fast service. Some unique selling prices, especially in the authentic thing.
There is a system of accumulation points for purchases.
Lot authentic thing.
I am satisfied, will buy here!

Date of experience: April 28, 2015
Poland
1 review
1 helpful vote
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I recommend
February 23, 2018

I am positively surprised... because I was sceptical about, how a company from the other end of the world is going to be able to deliver me anything so fast... but They did. I bought till today lots of stuff and everything was just as it should. No problems with anything during transaction. Good quality products. Reliable customer service. Didn't let me down so far. I recommend Gear Best.

Date of experience: February 23, 2018
Italy
1 review
0 helpful votes
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Very good service at an incredibly good price!
January 24, 2019

After almost 4 years of shopping at Gearbest, I finally have to leave a review: very impressive logistic effort for a fast shipping experience at an incredibly low price!
Before knowing Gearbest, ordering from China = slow shipping, like 45-60 days.
But with Gearbest, and their priority line, with only a few bucks more, you have the items in less than 2 weeks. Last order in December took only 10 days to arrive to my door.

The items are always well packed, and the "reaction time" after the order it's almost always fast, shipped 95% of the time in 12-24 hours only.

What else to say: the GB points are really a sweet way to save some bucks, but attention, this stuff is addictive! You'll find yourself ordering gadget to gain more GB Points!

Date of experience: January 22, 2019
GB
1 review
7 helpful votes
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Waste of time
December 5, 2015

Avoid this "shop" if you don't want to loose your time:
2015-11-22 ordered two items and paid in full. In both items pages they say "Dispatch: Ships within 3-5 business days"
2015-11-29 7 days later - nothing happened - when I checked the order status it says "processing", so I sent ticket to them asking what's going on with my order
2015-12-05 almost 2 weeks after placing order - the order status is still "processing" - the ticket is still without any answer.

Update: after a lot of tries and promises I received finally the refund.

Date of experience: December 5, 2015
Lily L. Gearbest Rep
over a year old

Dear G S,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Gearbest.com

Colorado
1 review
4 helpful votes
Follow Breandan M.
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I ordered almost $400 in merchandise from gearbest.com on 12/5. My order did not arrive for some time. I submitted a ticket 5 days ago with no response. Today, a package came with only three out of 33 items ordered. This means they have not shipped $340 of my order and no telling what the status is. Advice to customers, dispute the credit card charge and file a complaint with the US Attorney General.

Also, any 5 star review on this site for gearbest.com is fake and you can tell by the wording and structure. Do yourself a favor and don't buy from gearbest.com. You will save yourself much disappointment. I find it quite curious that gearbest.com can respond to these poor reviews, but not answer the tickets in their system. Bad!

Date of experience: December 23, 2015
Lily L. Gearbest Rep
over a year old

Dear Breandan,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

It would be very appreciated that you could reply us in original tickets.

Many thanks.

Gearbest.com

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442