Discovered Gearbest by case, reading online and had a very positive experience once i used it. It has a very large portfolio of goods and with prices for every pocket. Delivery time is somehow long, but normal if you consider that the products are sent from China.
Very satisfied
GearBest - an honest shop. It is often buy various goods. Always sent quickly and there is a choice of delivery service, you can save the accumulated points. Item well pack and put notification. Technical support at the store prompt and courteous. I think that not just will it fly.
After ordering a cell phone, robotic cleaners and more from this website, I can honestly say - the prices are super low (there are almost always coupons you can use!), the shipping is super fast (got my phone sent to Israel within 13 days of order), and support is very helpful and fast. Wanted another adapter for the electric charger, asked for 3.5$ and they immediately refunded 5$ to my paypal account. I love doing business with them. I've already recommended this site to friends. This is an honest review, I'm not being forced or paid to do this. Believe me, Gearbest is fast, cheap and reliable.
Has already made more than one order on this site, always very fast service and delivery. I am not worried that the mail may not deliver the goods, as payments are protected by PayPal. Once there was a problem with the remote control to the TV box, but its support office decided and compensated for twice the cost of the control panel.
I don't always buy online but when i do, GearBest is the first of a couple sites that come to my mind because i know i'm not gonna be scam, that if i have any questions or complains they'll help me solving it. It's a quick and great service.
GearBest is a site that I browse almost every day, such great bargains!
I recently bought a Z69 tv box for just £35, superb price! Parcel was delayed slightly due to a snow storm but still arrived quickly!
Great place to find different and creative gifts, with a fair price, even being an international shopping site. Sometimes the delivery may take, but not because of the gearBest. In fact, their support in this issue of deliveries is great, they are very attentive.
Gearbest has quickly become my favourite shop for stuff ranging from car stereos to (much) vape gear or small electronics. Especially the flash sales are hard to resist, and though I know some stuff can be bought even cheaper elsewhere, I gladly pay a few dollars more knowing GB provides authentic stuff and decent customer support. My solar power bank arrived defective, opened a ticket for it and the next day my purchase was reimbursed and got some extra points for the trouble. Happy camper!
Although I have paid with Paypal, and that money has already gone to GearBest, they now want high-res scans of personally-identifiable documents, preferably my driver's license or passport. They have stated that my order is "on hold", despite me having paid for it. I implore anyone to NOT send documents that can be used to steal your identity and ruin your life to some random vendor who first takes your money and then holds your shipment hostage.
My only hope now is that Paypal will offer buyer's protection in this case, but their chat already told me the chances are slim. Still, 300 down the drain is better than enabling identity theft. Stay away!
Dear Customer,
Thank you for your comment.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
For more information on our risk control checks, please click here: http://www.gearbest.com/about/verify-payment.html.
To see more about our privacy policy please click here: http://www.gearbest.com/about/privacy-policy.html.
We have sent a message to provide explanation in details, please check it and reply to us there.
We look forward to hearing from you soon.
Gearbest.com
Ordered many times off of gearbest never had any issues what so ever. It's easy to track your packages and delivery is much quicker than similar site's I've used in the past (fasttech). Easy to navigate and if your lucky enough to log on at the right time some of there flash deals are amazing. Would highly recommend.
Good shop.
Great choice and the rapid emergence of new products.
Frequent and profitable "collective buying".
Many discounts.
Fast delivery (Netherlands to Belarus).
There are Russian speaking representative on the forums.
Placed an order for some flashlights on Tues & paid by Mastercard, not PayPal. Got a call the next afternoon from Citibank Fraud Dept asking if I tried to use my card at PayPal for a $100 transaction that was declined. I did not. Checked my cc account online and saw 6 separate $15 charges to a landscape company in Oakland, CA. I did not make these charges either. Gearbest.com was the only place I used this card recently.
Citibank account has been closed. If I could just cancel the Gearbest.com order, then I would. After reading about all the defective merchandise this company sends out, I don't even want to deal with them. Should have done my research before ordering from them. You have now been warned...
Dear Dennis,
Thanks for your feedback.
We are sorry to hear that your Credit Card information is disclosure. Gearbest has thousands of transactions every day without any information risks. Please kindly check here: http://www.gearbest.com/about/privacy-policy.html Transactions on gearbest is safe and reliable.
Thanks again for bring this issue to our attention.
Best Regards,
Gearbest.com
With gearbest I have never had any problems in the past 4 years that I buy there. Discounted prices, excellent products, wide selection and friendly and helpful customer service. Absolutely recommended.
I didn´t have many experiences with online shopping from China. I just made some smaller orders, items were delivered surprisingly fast. After that I gave gearbest full trust and I am totally satisfied. Amount of products on website is amazing and you will always receive more, than you expected for that kind of price. Anyway, it´s a long travel from China to Europe and some problems can appear, but from my experiences, they were solved in few days correctly. Fully recommend
Ive been shopping on gearbest website for about 6 months never had any problems at all customer service is outstanding the staff are friendly they try there best to solve your issues as fast as possible not that I had many problems all my products have come and well packed I would recommend gearbest to anyone great company
I have found that many items are cheapest on gearbest, and many prices can be reduced further with use of GB points. They offer few methods of shipping, including free of charge or courier. You can pay with paypal which is most secure option nowadays. I bought sonic toothbrush about 30% cheaper than other e-shops. I recommend this site, i use it frequently as it offers best deals. Be sure to check their flash sales and coupon offers!
I would like to share my opinion about the store with you. At the beginning I was quite suspicious because of the geographical distance that separates me from the seller. Fortunately, unnecessarily
I've ordered a few things from Gearbest now. Each product received was original and works well. Most of the items came to me quite quickly and well packaged. Customer service is very friendly, but I think that not everyone understands English well, but they try their best, it only takes a little more time, which was not a problem at the moment. And they have a really nice point system, so you can save some money when you buy, although prices are low. I can only recommend a gearbest and we will definitely order it again.
I've ordered many things on Gearbest and not once has it let me down. The delivery time depends on the stock quantity. For very demanding products, you have to be extremely patient. You can in deed wait up to 1 month. But if there's a problem with the order, Gearbest's support team responds quickly (that's a deal breaker for me). I'll be honest, I was a little skeptical about ordering online, but all my past experience with gearbest was perfect. I've also ordered some hefty priced stuff as a PC laptop and cellphones. And everything came in excellent shape. I highly recommend Gearbest.
It's hard to beat the prices at GB. There is something here for everyone. It takes some time to ship, but thus is the issue with buying straight from CN from US. Also, their stock status was incorrect on my last order, and I ended up having to get the item elsewhere. Dealing with customer service was simple, and they quickly refunded me, so I have no animosity towards GB in any way.
Nonetheless, I will not hesitate to shop here again, as the prices are terrific.
About my experiences with Gearbest:
I bought several products in the store and never had any kind of problem! All orders arrived correctly and quickly.
Not to mention also, daily discounts and lightning promotions to enjoy well!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Taras,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center