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Gearbest
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Gearbest

gearbest.com
Austria
1 review
2 helpful votes
Follow Mischel B.
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Worst service ever
February 6, 2018

Still waiting on my package for 3 months.
Paid extra shipping.
They made a mistake and i have to pay.
There is no human support, just bots and there answers or brainless humans.
Cant get my full money back either.

Date of experience: February 6, 2018
Lily L. Gearbest Rep
over a year old

Dear Mischel,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Japan
1 review
0 helpful votes
Follow Hitoshi T.
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Safe customer service
March 27, 2019

Gearbest offers a variety of services, assortment, low prices, and above all multilingual customer service that stores in my country can not afford, so you can purchase products with confidence. Free shipping can be selected if the conditions are met.
Gearbest is full of charm.

Date of experience: March 24, 2019
Italy
1 review
0 helpful votes
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Great shop
October 2, 2017

I am very satisfied with gearbest to order items cheaper than usual.
Orders are very fast and without tax.
The payment method is PayPal, so you can buy item in safety.
The customer service is excellent
They also have a points system, that will give you better prices for sharing the experience of the products.

Date of experience: October 1, 2017
Mateusz E.
Poland
1 review
1 helpful vote
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After making a few successful orders I can finally make my opinion.
Currently it is the best on-line store for electronics and home appliances.
I never had a problem with order, every change is sent to user by e-mail. They do care about the customer.
Many payment options, also they have different warehouses around the globe so sometimes you can get your package in just a few days.

For this moment I trust them 100%

Date of experience: October 11, 2018
Romania
1 review
0 helpful votes
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So far, so good!
May 28, 2017

Wide range of products and quality at Gearbest! Very good support, and shipment free (if you can wait 20-25 days).
The prices are 2/3 times lower comparing those in my country for the same products!
I recommend everyone to try this! My order number W**************

Date of experience: May 27, 2017
Brazil
1 review
1 helpful vote
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Very fast store to process the order, in just 02 days the purchase process was completed and dispatched towards my residence, incredible speed. The gearbest also provides payment through the bank slip which makes it much easier for those who do not have a credit card and want to import products from china. 5 stars!

Date of experience: January 25, 2018
Washington
1 review
0 helpful votes
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Gearbest is best
June 2, 2017

I've been using Gearbest for 2 years now and I find them fantastic. Customer service is top notch. Any refunds, which is very few, are sorted instantly. All product descriptions are perfect. Gearbest also has the best prices, without doubt.

Date of experience: June 2, 2017
Minnesota
1 review
3 helpful votes
Follow Bryan S.
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I ordered two items from GearBest. I knew they would not be high quality but I like cheap gadgets to toy with too. Unfortunately, they were utter junk. First, a rigid banded smart watch/pedometer, broke when I tried to slide it on my wrist. I don't have big wrists by any stretch of the imagination, the band just didn't have any give and cracked at one of the joints right away. Next, a watch that arrived broken. Two small supposedly functional hands on it were detached when I got it. Furthermore, the watch didn't track time correctly. I posted reviews for the items on the site and neither have shown up. Then I started looking at their reviews; there are absolutely none below 4 stars. Looks like they only post 4 and 5 star reviews and any negative reviews are ignored - check for yourself. I will never buy from them again.

Date of experience: September 15, 2015
Lily L. Gearbest Rep
over a year old

Dear Bryan,

We're extremely grateful for your constructive feedback.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or your ticket number so that we can offer you a better solution?

Thank you again for bringing these matters to our attention.

Best regards,
Gearbest.com

Poland
1 review
0 helpful votes
Follow Kamil O.
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Very cheap and good quality shop!
November 9, 2017

This is best chinese e-shop. Products ship very quickly to almost every country. Here are the cheapest things on the net, and for that good quality and at a cheap price. I highly recommend their professional service. I will definitely do shopping here many times.

Date of experience: November 9, 2017
France
1 review
6 helpful votes
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Fake site
April 1, 2016

Placed 2 orders, one in February. Never received anything. I issued a ticket and received an answer with a non working tracking order. Since then impossible to contact them or issue another ticket. Very elaborate scam, not only are they able to maintain a site with fake products, but they are apparently very active on review sites by creating fake positive reviews (you will notice that you only have terrible reviews from actual customers, or "outstanding reviews" from?... Very impressive...

UPDATE: Gearbest answered my comment (below) within minutes of my posting it (yet they failed to answer me through the normal customer channel). That is ALL they do: monitor the web! PS: they answered that they don't always have tracking numbers, they must not have read thoroughly my post because... they sent me a tracking number (although phony one).

Date of experience: April 1, 2016
Lily L. Gearbest Rep
over a year old

Dear Stephane,

Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.

We are sorry that for flat rate shipping, if you haven't purchased the tracking option during the check out, there will be no tracking number. But please rest assured the package is on its way. We ship thousands of parcels every day to your country that reach our customers successfully without tracking number. We are sorry to hear that you can not contact us, please kindly check your email, we have contacted you in the email.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards.
Gearbest.com

Poland
1 review
0 helpful votes
Follow Slawek L.
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Excellent shop Gearbest!
August 16, 2019

I've been ordering goods from Gearbest for a long time. This is one of my favorite shops. Huge range of products, low prices. There are also exclusive products. Quick shipping. If there are any problems, the service always solves them. Excellent shop. I recommend it.

Date of experience: August 15, 2019
Algeria
1 review
1 helpful vote
Follow Karim Z.
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Amazing deals, Good delivery and Responsive customer service... what else can I look for when buying online.
Till now, I made more than 10 orders and had no big issue so far, most items arrived as described in relatively good time for my country, sometimes however, the processing time may take too long especially when an item is out of stock... the customer service is kind and helpful (didn't try a dispute yet).
Overall, I recommend this site to everyone.

Date of experience: July 28, 2018
Philippines
1 review
0 helpful votes
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Extremely helpful customer service. Especially for me whos a 1st timer in online shopping.
I hope they improve on their delivery time, that's about it.
I'm overall satisfied with the service they provided.

Date of experience: June 14, 2017
Illinois
2 reviews
9 helpful votes
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Waited over 7 weeks for delivery. Package has still not arrived.
I was given either a fraudulent or invalid tracking number which proved useless. They ignored my requests for a correct tracking number.

Further contacts with customer support have resulted in nothing but generic form replies and no action.

I will be filing a fraud complaint against both GearBest and PayPal.

Date of experience: March 12, 2015
Ukraine
1 review
0 helpful votes
Follow Ruslan O.
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Best online store
November 27, 2017

Very good store.
After several purchases on the gearbest I almost completely switched to it from other online stores. Prices here are generally much smaller, an excellent system of charging points for orders that can then be used as real money with the following orders. Often you can catch coupons with excellent discounts on which goods can be taken almost for free.
Most orders come to Ukraine within two weeks.
The support service works well.
While no parcel has been lost or damaged, I hope this will continue.
I highly recommend this store.

Date of experience: November 27, 2017
France
1 review
2 helpful votes
Follow piaf m.
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Don't trust them
October 2, 2020

Bad communication, false delays and complex organization which make you always speaking with wrong person.
They claim sending you under a week delay and one month later your still waiting an obsolete item.
Yous ask to be refund they want to impose you charge back

Run away from them far as possible

Date of experience: September 2, 2020
Morocco
1 review
0 helpful votes
Follow Haitam A.
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Gearbest is the best
December 16, 2017

Quality product, cheap prices and very useful phone app are few from many reasons that have made Gearbest my daily driver for online shopping, flash sales everyday, all along the year and diverse Xiaomi products with the lowest prices.

Date of experience: December 15, 2017
Poland
1 review
1 helpful vote
Follow Vladimir M.
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I definitely can recommend it, so far I made up to 6 or 7 orders from this website and every time I was very satisfied with it. Shipping is fast, there are many goods discounted for some time (called "Flash sale" in that website).

Most importantly, I could find many electronic accessories or small house utensils with really reasonable price and very good quality, what happens less often in the most popular auction website of my country, where sellers overprice some items 2 or even 3 times and don't give the money back when you received different version or didn't get it at all. In Gearbest it's safer to buy, as when the item has the bad quality, you can always get a refund or re-send, after providing the proof of bad quality.

Summing up, I can wholeheartedly recommend this website.

Date of experience: October 27, 2018
Hungary
2 reviews
0 helpful votes
Follow Robert H.
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I really like the store, always have great prices with flash sales and coupons or you can use GearBest points to lower prices. They are offering free shipping methods, also without another fees to lots of countries.

Their customers service is also good and fast.

Date of experience: December 14, 2017
Greece
1 review
0 helpful votes
Follow Theo N.
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Gearbest is one of the best chinese online stores.
Both my items were delivered on time. The customer service department is excellent and ready to help you in any arising problem. I will buy many more things.
Thanks gearbest

Date of experience: July 7, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442