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Gearbest
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Gearbest

gearbest.com
Italy
1 review
0 helpful votes
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Trusted!
January 6, 2018

In my country a xiaomi phone cost 259, thanks to Gearbest I spent only 140. I have to say that I am very happy about this! But I have bought a lot of other thing on this shop.

I compared it (prices, support and quality products) with the others and I think that it is one of the best shop,

Date of experience: January 6, 2018
Brazil
1 review
0 helpful votes
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Excellent
January 3, 2018

I'm satisfied with the quality of Xiaomi products, in fact a little bit surprised, cause I didn't know the brand so far. I'm satisfied with Gearbest as well, cause they have good prices, a lot of promotions and also fast delivery.

Date of experience: January 2, 2018
Missouri
1 review
0 helpful votes
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Password issue
July 27, 2019

Gearbest responded quickly to my password issue and corrected the problem. There is no longer a problem. They fixed it quickly, matter of fact that day. So thank you for your time and help and have a great day and weekend

Date of experience: July 26, 2019
Turkey
1 review
0 helpful votes
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Gearbest is easy to use and to order. I ordered from another website 10-15 days before my gearbest order. My post office called me and said i had a package. I was shocked when ı saw my gearbest order. Because shipping time was nearly 13 days ago. This shopping website so fast and interested seller. Customer service is kind. I am very pleased about my shopping from gearbest.

Date of experience: May 20, 2015
Ukraine
1 review
0 helpful votes
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One of the best
August 10, 2017

Ordered from this store many times. Many goods are very profitable to take here. A lot of shares and discounts. All parcels received without damage and at the specified time and even the parcels that I ordered without the track number. I live in the Crimea, many online stores stopped sending to the Crimea, but Gearbest sends and it all comes. Continue to order from this store

Date of experience: August 10, 2017
Serbia
1 review
0 helpful votes
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GEARBEST is the best
February 11, 2019

GEARBEEST is a very good dealer for selling things. I have been cooperating for a long time and so far I have not had any problems. They have always fulfilled my expectations and served me. I took a swatch, watches, car diagnostics, jewelry, tools and much more. I like the ELM 327 diagnostic for the car that works extra. It's very cheap and I would recommend it to everyone. Thanks to the gearbest for successful cooperation.

Date of experience: February 8, 2019
Montana
1 review
1 helpful vote
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Great Site!
January 5, 2016

GearBest provides many fantastic products and at very low prices. If you are looking for the best bargain online, GearBest should be one of the first places you should look. I did run into a shipping error on my first order. But GearBest contacted me the very day after I sent the complaint and fixed it that day! Not many sites have this kind of costumer service. Would recommend GearBest to a friend, and I have!

Date of experience: January 5, 2016
Illinois
2 reviews
1 helpful vote
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Avoid like the plague!
January 12, 2016

Placed an order for a quadcopter three weeks ago... still hasn't arrived. Tried to cancel the order, and they SAY they shipped it. Ordered same item elsewhere and it arrived a week ago. Poor communications too. Stay away from this company unless you like to be aggravated!

UPDATE:
When I threatened to cancel my order (because I found one elsewhere) they finally shipped. I figured it was easier to keep the unit, rather than fight with them about a return. Still aggravated with them, and their lack of communication, and will NEVER buy from them again.

Date of experience: January 12, 2016
Lily L. Gearbest Rep
over a year old

Dear James,

Thank you for notifying us of your complaint. We apologize for any inconvenience.

We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards,
Gearbest.com

Spain
1 review
0 helpful votes
Follow Ionut R.
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I had two orders till now and both of them came in time in my country and they are what I expected for.
Also, they have a rewards system with discounts and virtual money for spending.
The support given by the staff it is professional and they try to respect the customers and theirs requirements.

As a conclusion about Gearbest.com: - good seller;
- very professional support;
- shipment as in description;
- respect for the customers.

Date of experience: April 7, 2019
GB
1 review
11 helpful votes
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Just a up date I am still receiving e mails from this sham company have lost count now how many emails I have received but still they do not stand up to there promise of a refund or replacement for faulty goods as stated in there web site they offer something then when you reply they just come up with another load of rubbish I am passing this on to my solicitor now not bothered about cost just want some thing done about this disgraceful company once again people be warned they are a load of con artists avoid at all costs.

Date of experience: April 1, 2016
Lily L. Gearbest Rep
over a year old

Dear John,

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

For the quality issue, we have detail warranty and return policy. We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. Could you please give us your order number here? We will follow your issue and resolve it to your satisfaction.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

Best Regards,
Gearbest.com

Brazil
1 review
0 helpful votes
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Hello! My name is Gabriel Lopes and I have always wanted to import things from China, since I live in Brazil and everything here is expensive and of poor quality. When I went searching about this new world I discovered some stores, however the one that caught my attention for the comments and service was Gearbest. I ended up choosing this store to buy my cell phone for several reasons. I saw many recommendations to shop for their price, delivery speed, product quality, great customer service, etc. I made the purchase of my cell phone, its accessories, gifts, cables, etc. And with none of my purchases have I had any problems. A small problem I had in connection with the delivery of my cell phone (on the account of my country's post office) Gearbest gave me all the support through its customer service and reassured me until I had my products in hand. I recommend Gearbest for all this. It's a great store that always prioritizes its customers.

Date of experience: May 15, 2017
Ukraine
1 review
0 helpful votes
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My china store
August 2, 2019

Hi friends, I wanted to share the shopping experience in this store. I have been buying in this store for many years and I am very pleased with the work of Gearbest. Many Chinese stores raise prices for their goods after a while, and buying there is no longer interesting, but this does not apply to gearbest, there are always low prices. I am very satisfied.

Date of experience: August 2, 2019
GB
1 review
4 helpful votes
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I placed my order the 9 October 2015 and today (the 23/10/2015) I am still awaiting my item.
Tried to contact by Chat, I have the messages "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly" for 2 days now (Running 5 hours per day). I don't know what they mean by "Shortly".
I think I will never get my order, I think I will never get my money back.

Date of experience: October 23, 2015
Lily L. Gearbest Rep
over a year old

Dear Aristote,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

Could you please tell us your order number so that we can offer a better solution here?

You are a valued customer, and we are committed to providing you with the best service possible.

Best regards,
Gearbest.com

Portugal
1 review
0 helpful votes
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Recommended store
May 16, 2017

It's been about 2 years that Gearbest is my favorite store.
I have made several purchases over the last few years and everything arrived without problem, everything arrived in good condition and on time.
I am from Portugal and orders always arrive within 3 weeks, without delays.
The customer support is also very good, always respond and take any doubts.
The last time, I ordered a ******* Li-ion Batterys battery pack, on 10/03/2017 with the number W************** and received everything on time and in perfect condition.
I recommend this shop 100%.

Date of experience: May 16, 2017
Cayman Islands
2 reviews
7 helpful votes
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The item I ordered sat in processing for about a week. Asked gear best when it would be shipping and said I was worried because of the terrible reviews on sitejabber. They responded asking if I wanted to wait "just a few days more" or find some other product I liked (nice try) or if I wanted a refund. I said I wanted a refund and they gave it to me within minutes

Date of experience: November 1, 2015
RU
1 review
0 helpful votes
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I love this shop! I already have made 13 orders, and I don't have any problems! This shop have actually cheap prices, and make very attractive flash sales. For regular buyers they have a system of rewards with points and special offers. Inside my country (Russia) we have very slow post service, but with Gearbest all my orders was recieved bit faster, I think :) Besides that, for other countries they have many ways to dispatch more faster.
Just one order with no tracking dispatch, was lost by our post service and Gearbest refund my money, despite I didn't pay for insurance program.
Gearbest it is my choice for internet shopping.

Date of experience: March 25, 2017
Italy
1 review
2 helpful votes
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Best online shopping site
February 13, 2018

From Italy i ordered a many items from Gearbest, it is one of the best online webshop!
All item of them are quality and cheaper than on other sites.
The delivery is quick, great package and the support is excellent.
I think every Gearbest's buyer will be satisfied with site service, prices and delivery time.

Date of experience: February 13, 2018
Ukraine
1 review
0 helpful votes
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Good shop with fast and free delivery
January 24, 2019

Hi, I'm from Ukraine and I have a Youtube channel. Previously, I ordered goods on different sites. But now I order everything on Gearbest.com. I already ordered about 40 devices. Previously, I had to wait for products from other Chinese e-shops from 30 to 60 days. When ordering from Gearbest.com - delivery to Ukraine ranges from 8 to 12 days. And, almost always, delivery is free. In addition, the price is very good - almost always the lowest of all. In the absence of some product from the order, they immediately send what is available, and then according to your desire they can send the rest or make a refund. Technical support is usually answered within a few hours. All the goods I ordered had no technical problems and are still working. Highly recommend this site. In the future I will continue to order at Gearbest.com.

Date of experience: January 21, 2019
Morocco
1 review
0 helpful votes
Follow ABDOU K.
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Hello everybody
Today i want to share with everyone my experience in buy from website "gearbest" and i will be clear and honest:
In the first "gearbest" sells everything ( apparel computer & office electrical & tools watches & jewelry...)
Second all the product that i buy have a good quality
Thirdly they have a good support, they will answer you on your probleme in 24 hours.
Fourthly the speed of shipement.
Finally all what i want in buying from internet i found it in "gearbest"

Date of experience: January 30, 2019
Spain
2 reviews
1 helpful vote
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The best online store
September 8, 2017

I have bought many gadgets in Gearbest. The last one was a long arm car cellphone holder (order WP**************). It arrived on time and the quality was quite good. Also the price was cheaper than in others stores. So, I recommend Gearbest to all my friends.

Date of experience: September 8, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443