Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
I ordered several individual products (flashlights, smartphone ect.) each order delivered without problems. I like the prices and the possibility to pay with paypal.My first phone ordered 18 months ago (order WP**************) is working very well without any problem.
Paolo
Italy
I bought Xiaomi USB LED light, Iphone Screen protectors and Iphone case. These prices are low. The products were solid. I believe is one of the best sites for overseas shopping. I never had any problem. They have a good website and it is simple to search for any product. Their APP is amazing and you get more Discount buying with it. I'm really satisfied with gearbest, I really recommend it. I 've been made 10 are on the way to my country, and definitely I'll buy again in the future as well.
It's a trustworthy online shop that provide product from the best China brands. Prices are low and shipping is usually free and respect the delivery time. Whenever you have a question or a problem, you can rely on the support team which is always there to offer a solution.
They are an excellent online store, I bought a couple of things with them(Xiaomi Hybrid earphones) and I am very satisfied with their service, their customer service is great they have answered all my questions quickly, I highly recommend it to anyone :)
Been buying from Gearbest for a few years now, and with 70+ orders, I've never felt I shouldn't buy it.
A few phones, a lot of gadgets, and every one of them was the best deal possible at the time.
Still ship there nowadays (5 or 6 packages on their way atm), and will definetly keep buying.
I ordered a smartphone from this store (order W**************). Sent very quickly, did not even expect. Delivery to the destination took only 3 weeks. SO FAST. In this case, the product is excellent, cheaper than its competitors. In general, the store will be great to order more. I recommend this store.
I have order a number on products from gearbest.com and all comes in good conditions and are exactly like in description. Low prices, good promotions, you can chose to track the products on shipment. If you are in european union you can have your product without have any vamal costs.
I have made orders few times in this shop. That`s why I want to share with my experience.
GB make a lot of promotion with codes which make prices chipper and I always got an original items. For example I bought Xiaomi mi5 3/64 Global for only $199.99! And delivery time was only 2 weeks, if you don`t believe me check track RF*******SG. That`s why I choose this shop.
But also GB trying to ship purchases as soon as possible, it is normal when you made the order and tomorrow or on the day after tomorrow it will be dispatched.
I have an experience when I`ve not receive the purchase. It was about year ago with the phone. It is gone about 60 days. I`ve written to support, they`ve checked track number and in a few days I`ve gotten my money back. That`s why I can call this shop responsible.
I've made tens orders on gearbest and have no any issue. Good support and real item feedbacks.
Last time I got Xiaomi A1. It came unopened and on time.
Gearbest gives you all of your online shoppingg needs with great deals and amazing shipping options for you to choose from! I recommend Gearbest to anyone and everyone that does online shopping. Also their costumer service will do anything they can to help you with your problems or questions you have for them! Wish I could rate over five star!
Comprei uma Action Cam Eken H9R, paguei com a entrega a metade do valor que eu pagaria no Brasil, o produto chegou em 20 dias muito bem embalado e sem amassados, o produto original e de alta qualidade, imagem de filmagem e fotos profissionais, o áudio não é tão bom para fazer trabalhos mais complexos, mas para uso doméstico é bom. Depois dessa compra, fiz mais algumas compras (gimbal, relógios, extrator automático de cravos, bolsa e canguru para carregar a minha filha) que ainda não chegaram, pelas minhas contas economizei mais de R$2000, 00 comprando pela gearbest.
1 month ago, I had my first experience on this siteweb.
My order took 3 weeks to get to my house, for me, it was very fast in the shipping method that I selected.
When my order arrived at my house, the order arrived in perfect condition.
I was very satisfied with my purchase.
Today, I went back to order another order at Gearbest because of the great experience I had with this order. This is my second order and I hope it arrives very well and fast as my first order.
Thanks Gearbest.
Good quality of the products they sell, fast shipping to Ukraine. Tons of great deals. Friendly customer support.
I bought in the gearbest many products, among them are headphones, cellphone accessories, chargers, cables, smartwatch and many cell phones for my family.
Fast delivery, many promotions, great prices and quality products, I recommend to everyone.
This was my first buy on Gearbest, i ordered Xiaomi Backpack (Order No.: W**************), and delivery took only 10 days! Also i am very happy with the backpack itself, quality is really good.
Gearbest is highly recommended!
No package after more than 2 months and ZERO response to 3 complaints submitted in this regards - just an acknowledgement of receipt and a promise to respond withing 24 hours - 2 weeks agp!
I'm very impressed with the agility of the services prested by Gearbest, every month i'm buying with them, and month after month i'm more and more secure doing that. The only thing i have to do to be greatful is thank them and support this store! Thank you very much GB.
Os produtos da GearBest são de excelente qualidade, originais e com um ótimo preço.
Você consegue receber os seus produtos no Brasil em aproximadamente 30 dias, com seguro de transporte e ainda rastreio. Na hora de pagar, você pode escolher entre várias opções de pagamento, dentre elas o pagamento parcelado em até 12x no cartão de crédito.
Comprei 3 smartphones aqui e todos vieram muito bem embalados e chegaram corretamente!
Recommended if you dont need to get the product immediately (few weeks for me, living in EU). Great prices and good dealing with shipments (import duties and so on are wiaved)
From the data of the headphones, I immediately experienced a wow effect, at the moment they are my main ones together with Xiaomi Hybrid Pro and Fiio F1. The imaginary scene is average in width and depth.
The bass is powerful, it has a lot of pushiness, but the turbidity is completely absent. At mid-frequency does not climb. Thanks to this bass feed, the headphones are genre-versatile.
Although the bass in these headphones is too high, but the middle here also plays gorgeously, the vocals sound nice and not distant.
The tops are also the strong side of the headphones, the top is slightly raised, they sound sonorous, but not like in the same urban areas or benches, synthetic color is missing. Personally, I would like more top.
Conclusions
LZ Z03A-excellent headphones for an adequate price, which is suitable for most genres of music. I highly recommend that you become familiar with this model if possible.
Pros
- Sound
- Design and fabrication materials
- Good wire
- Complete attachments
Minuses
- Packing
About the Business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lynn,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center