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Gearbest

gearbest.com
Brazil
1 review
0 helpful votes
Follow Nielly N.
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I always buy on the site and I am always well served and my orders arrive correctly at my house and without delays. I always buy on the site and I am always well served and my orders arrive correctly at my house and without delays. I bought a smartphone from Nubia Z17 lite and arrived very fast considering it was sent to Brazil, and I was very satisfied with the device and service of the site. I always recommend it to friends because I always have great experiences with the gearbest.

Date of experience: September 3, 2018
Ireland
1 review
0 helpful votes
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Avoid
April 10, 2019

My item arrived broken. Gear Best support said via email if I shipped it
To the Spain depo from Ireland they would replace it. But when it
Arrived (i paid to ship to Spain) Gear Best would not replace it, because
They said it was no longer available yet even now it is still on the
Gear Best website, just no longer at the low price I got it for. I was
Misled and had to go for the refund. I was not refunded the shipping
Cost from China. I was not offered any compensation or credit. It took
6months to even get a refund from when I first bought the item. I am
Extremely unsatisfied with gear best.

Date of experience: April 8, 2019
Lily L. Gearbest Rep
over a year old

Dear Darren m,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.Gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Best regards,
Gearbest Customer Service Center

GB
2 reviews
4 helpful votes
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I thought this was going to be a good site to use and i have had some trouble free purchases, but having received a product with potently dangerous (though easily fixed) build issues i decided to post a suitable review to inform other buyers... that's where the bad news really came in

It turns out that a negative review, even if not marking the product down on stars or saying product is good to buy but you need to do ABC to make it safe and buyers should check before use... gets rejected and will not be used by Gearbest

Its such a shame to find this out as there are many products on there that i would like to buy.

Unfortunately since i now know 100% (from Gearbest Customer service) that the website reviews are worthless as they will not post both positive and negative information it is impossible to trust them further despite earlier successful purchases

BUYER BEWARE

Date of experience: August 24, 2015
Lily L. Gearbest Rep
over a year old

Dear Pete,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

Our system has a bug some time.
Could you please tell us your order number and the problem you encountered?
So that we can offer a better solution?

We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.

Best regards,
Gearbest.com

Brazil
1 review
2 helpful votes
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I love gearbest
May 12, 2019

I love gearbest because it's an amazing website. I love to buy things in gearbest because of the way they manage the website, the product traking and the values of the products that you can find in this wonderful website. Everything here is easy to find, to buy, to track, to contact who is selling the product to you and also to contact the gearbest support. There are a lot of products and cheap products prices that you just find on gearbest.com. That is why I use this website a lot.

Date of experience: May 10, 2019
Croatia
1 review
2 helpful votes
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Scammers
September 21, 2015

They are scammers. Didnt even sent the item. First there was one picture of envelope in profile that cant be read(yellow), and tracking number that doesnt work, then after 2 weeks white envelope that also cant be read. On top of that they want more money to resend the order. Never, never again. STAY AWAY!

Date of experience: September 21, 2015
Lily L. Gearbest Rep
over a year old

Dear Daffy,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

Could you please tell us your order number so that we can offer a better solution?

We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.

Best regards,
Gearbest.com

Australia
4 reviews
10 helpful votes
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Bought a Furibee F36 mini drone paid extra for 3 batteries only received 2. Email them and they wanted pictures of box, shipping package and contents I did all that then I get email back and I quote "We wish to apologize for any inconvenience. There are 2 Spare Battery in the package as mentioned as attachment." I know that I sent you the picture I am missing one and that was it. Useless, Im just glade that it was nothing too expensive that I lost

Date of experience: July 1, 2018
Lily L. Gearbest Rep
over a year old

Dear Joshua T.,

Thank you for placing an order with us.

We are sorry to hear that we sent the incorrect item.

We try very hard to ensure that you receive your order in pristine condition.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,

Best regards,

Gearbest Customer Service Center

Philippines
1 review
1 helpful vote
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I ordered a WLtoys ******* last Demeber 8, after it arrived 60days later (My country's customs is $#*!) I was really happy because it arrived in great condition. When my unit stopped working 5days after it arrived, Gearbest was really fast on helping me out but sadly my problem is beyond their warranty. But the good news is they gave me a partial refund which I used to purchase a spare part and now my unit is fixed! Best store for RC hobbyist.

Date of experience: March 12, 2018
California
1 review
1 helpful vote
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I am not too sure about this company. I placed an order on 6/3/15 and to date have not received any confirmation like one usually gets when the place an online order. So I have no order number, no tracking number and the the website has no record that it was placed. What I do have is a record that GearBest debited the credit card for the total of my purchase I thought I was placing. I cannot for the life of me get in touch with any one from this company to discuss this and I feel as though I got scammed big time! I do not agree with this method of doing business and I sure hope that I get this matter resolved ASAP

Date of experience: June 5, 2015
Lily L. Gearbest Rep
over a year old

Dear Betty,

Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer my sincerest apologies to you for the issue.

Please send us an email to Gearbest@outlook.com and offer us your order information. We would like to resolve this issue for you.

Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best Regards
Customer Service

Ukraine
1 review
0 helpful votes
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Good shop, good choice
January 27, 2016

I purchased at this shop because the price of the selected products was much lower (order No. W**************). The delivery was very fast and the parcel was well packed. I'm very satisfied and I will order at this shop more.

Date of experience: January 26, 2016
Hungary
1 review
0 helpful votes
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In most of the cases, the shipping is fast, there are several possibilities for shipping method/price. A wide range of products available and there are several flash sales and coupons from time to time.

Original Xiaomi Yeelight White LED Bulb
Easy to use, wifi, cheap, works well

Date of experience: February 25, 2018
Connecticut
1 review
3 helpful votes
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I purchased a XK X251 quad copter. During the maiden flight a prop nut flew off and the prop was lost forcing the copter to crash and breaking one of the landing gear. Gear Best said they would send a replacement motor with the prop nut as parts are not available! They never sent the motor. We negotiated through PayPal but Gear Best agreed to take the copter back... but it had to be in the same condition as I received it in! Well, that is difficult due to the missing parts that can't be replaced! They made other offers to settle, we agreed to them and Gear Best reneged or changed the offer. Buyer beware they are crooks.

Date of experience: August 10, 2016
Lily L. Gearbest Rep
over a year old

Hi JP,
Thanks for your feedback.
We’re sorry you’ve had this experience.
Regarding Quadcopters and RC toys please review our policy here: http://www.gearbest.com/about/warranty-and-return.html
Our 45 Day Money Back Guarantee relating to these product only covers "dead on arrival" instances where the product does not work out of the box.
Our colleague has reshipped the accessory for you.
Since you opened a paypal case later in the paypal, the accessory can not be sent out due to the automatical hold up by th case.
Furthermore our team will contact you. Regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ".
Thank you!
Gearbest.com

Bulgaria
1 review
0 helpful votes
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By ka v6 rta
October 22, 2017

The best price for this product, they shipped it next day and the delevery took 8 days this is amazing for 8 days from China to Bulgaria. The product match the description. They are the main site i buy from

Date of experience: October 22, 2017
Israel
1 review
0 helpful votes
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Xiaomi Aqara Smart Water Sensor
April 28, 2019

I got the device very fast, it came as shown in the store
It worked in the aquara home app, but not in Mi Home, even though it should (beta only I think work there).
I did not manage to connect it as a device to google home (i have google home mini).

Date of experience: April 27, 2019
Poland
1 review
0 helpful votes
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Customer service and offer are great
November 8, 2017

I bought the XIAOMI Mi4C (and accessories) from gearbest.com. And I have a very good impression on the fact that the price offered was at the moment the lowest in the market, the phone came in the expected time, and the product was exactly as described. The package was well protected and described. This was my one of many shopping with most I am very happy with. The phone itself is very good quality and I have no doubts about its originality or the quality of the parts used.

Date of experience: November 8, 2017
Bulgaria
1 review
0 helpful votes
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I've bought an Xiaomi Ciga Design watch from gearbest.com and was very pleased with the service. Everything was great - the price, the shipping cost, the shipping speed. I recommend their service with both hands.

Date of experience: May 9, 2019
GB
1 review
5 helpful votes
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Massive let down
April 26, 2016

I ordered a eleaf pico from them 3 weeks ago and only just discovered it hadn't even been dispatched (paid more for fast shipping) so I contacted them to find out what was going on and they told me that there was a supplier issue and that the supplier wasn't producing the product anymore even though it is still on the gearbest and eleaf website! And all they offered was a refund into the gearbest wallet (not an actual refund) and not even £2 worth of points as a bonus... What a joke... And I still have another order which I've paid for which is nowhere to be seen. Massively disappointed and will be using Fast Tech from now on. Sent more emails to say I am not happy with how they dealt with the problem and the fact they hadn't even bothered to make me aware there was a problem with the order and am no longer getting replies

Date of experience: April 26, 2016
Lily L. Gearbest Rep
over a year old

Dear Anthony,

Thank you for notifying us of your complaint. We are sorry for any inconvenience in this matter.

We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards,
Gearbest.com

Turkey
1 review
0 helpful votes
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Excellent Customer Service, Awesome Product
December 29, 2017

My friend recommended me to use GearBest. Lastly, I bought Xiaomi Mi TV Box on GearBest at BlackFriday sales. The price was really cheap and more important, customer services that I received from GearBest Support were awesome. When I asked a question, they answered it in 12-18 hours and they are very helpful.

Date of experience: December 28, 2017
Poland
1 review
0 helpful votes
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GearBest one of the best
December 29, 2017

GearBest is one of the best foreign shop. Very good quality, fast shipment and the best price. I already bought several products from GearBest and I'm very satisfied. Everything is relly good! I'm recommend.

Date of experience: December 28, 2017
Poland
1 review
0 helpful votes
Follow Jakub W.
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I like so much buying on Gearbest.com.

There are a lot of products with the lowest price. When I buy there I can't worry that my order won't be dispatch or I don't get tracking number. You can pay by PayPal - and you get 100 % safe payment.

Fast dispatch and great customer service!

STORE TRULY RECOMMENDED BY ME!

Date of experience: January 7, 2018
India
1 review
0 helpful votes
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I ordered a BT-S2 1000m Bluetooth Headset Motorcycle Intercom from Gear best on 19th Oct 2017. The quality of the product is awesome. I has a great battery life and easy to access while on the road. I had contacted gearbest and the have done everything to ship the product as early as possible so that the shipment arrives and I could use it on my long ride.

Date of experience: November 29, 2017

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441