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Gearbest
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Gearbest

gearbest.com
Ukraine
1 review
0 helpful votes
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Gerbest many years together
January 2, 2018

I am very pleased with the cooperation with the store. I have no problems with orders in this store. I think that they will not be in the future either. I have been watching the store for the last two years, I want to note that the store has moved to a higher level. I advise you to buy this store. Gerbest Online Store is one of the best among Chinese stores.

I want to note that the store has good discounts and promotions during the holidays. I compare prices in other online stores, but I'll dwell on Gerbest, because prices are good.

Date of experience: December 31, 2017
Germany
1 review
0 helpful votes
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This is my personal experiance on Gearbest.

First I bought at other chinese shops. Then I found Gearbest and in the last 2 years Gearbest is my favorite seller in China.

I think in about 3 or 4 years i bought about 50 items. Most items between 10-20 $. But a few items like smarthones up to 250 $.

Every item arrived and didn' t came late. Gearbest mostly shipps in 1-3 days.

1 only had one single item, that was broken after 1 or 2 days of usage. Support made a refund after sending some pictures. No complains!

Prises are low. After every single buy you get points. You can use them to reduce prices.

So after 50 items there are no complains.

Date of experience: January 14, 2019
Greece
1 review
0 helpful votes
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I desided to change my rating after the imidiate contact of the gb staff offering me a fitting solution to my issue. Everything turned out more than fine after all and i owe them a 5 star rating for their help

Date of experience: April 10, 2017
Colombia
1 review
0 helpful votes
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Excelent service
September 27, 2017

I like gearbest for the variety, prices and services, i bought a lot of diferents things since cellphones to pillows, of course i got convience with some ship issues but they got an excelent service and response very quick

Date of experience: September 26, 2017
Turkey
1 review
0 helpful votes
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My Gearbest Shopping
March 30, 2018

I gave an order from Gearbest and I really like it. I bought Xiaomi Amazfit Pace Smartwatch and it was very well. Thank you gearbest for cheap and good quality products, fast and helpful customer service, fast shipping. So I think I will buy a lot of things again.

Date of experience: March 30, 2018
Lily L. Gearbest Rep
over a year old

Dear EMRE,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Estonia
1 review
0 helpful votes
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Great service
March 17, 2017

I ordered 2 e-liquids and they both vape very well, the aramax energy drink juice is in my opinion the best I have ever vaped, very good clouds and nice taste. In my opinion the cream dessert liquid is too sweet for my tastes, but it still vapes well, just my personal opinion that i don't like the taste.
I have not had any problems with my orders, I have never even had to worry about shipping because all the orders have came within 15 days, shipping is very good unlike when ordering from other chinese stores where the shipping might take 1-2 months.

Date of experience: March 17, 2017
India
1 review
0 helpful votes
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Perfect Site for Geeks
March 20, 2016

So I bought a quadcopter with Gearbest few months ago just to test their service. I gotta to say that their service was just amazing the product reached India exactly at 25th day as promised. Since then i'm spending about 30min of my time everyday just to see if they can amaze me again with another product.

So I would suggest this site to everyone so that they can save a lot of money just like I did.

Date of experience: March 20, 2016
Mexico
1 review
1 helpful vote
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Good website to buy gadgets
March 15, 2018

I'm very satisfied with the service of GearBest, products that I bought I didn't see in any other site, the quality of the products is very good, prices are affordable. Another thing, its support service is very good. For my country (México), the shipping time (via Registered Air Mail) is not too long, is ok. The payment system is magnific.

Date of experience: March 13, 2018
BA
2 reviews
7 helpful votes
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Ordered my product last year and still didn't got it, so after 4 months of waiting they say they gona resend order and it passed 2 month after that, as you assumed no order yet.
My advice don't order from Gearbest.

Date of experience: April 10, 2016
Lily L. Gearbest Rep
over a year old

Dear Huso,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.

After review and check with the shipping company in detail, we confirmed this customer's order is lost. We have resend the package on 2016-03-21. For flat rate shipping, the estimated time of most packages is 10-25 business days. The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. We really hope you can receive the package as soon as possible.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards,
Gearbest.com

Washington
1 review
0 helpful votes
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Great online store
November 30, 2017

I always find excellent products at low price on this store, expecially electronic gadgets and smartphones. Shopping's experience is great due to the complete description of products and always interesting price.

Date of experience: November 30, 2017
New York
1 review
3 helpful votes
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Delayed delivery
April 29, 2016

I had ordered a power bank for my mobile. I have also paid for tracking... But I cant track it. For 16days, there is one response that it has been shipped from shenzen. I need a refund into my bank account... It is useless to wait for 16 days for such a small thing. I would never buy online again...

Date of experience: April 29, 2016
Lily L. Gearbest Rep
over a year old

Dear Muhammad,
Thanks for your feedback. We regret any inconvenience or frustration that your experience has caused you.
For flat rate shipping, the estimated time of most packages is 10-25 business days. The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Please rest assured the package is on its way to you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards,
Gearbest.com

Serbia
1 review
0 helpful votes
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I must recommend this site for the buy. Ive been registrated there for about couple of months, but ive made dozens of order till then. They came quickly. Packed professionaly, and they were right as described. They have the best prices on the market and internet. Support is awesome too, when i had some little problem about my order they were immediatley there to respond and help. Products come about 2 weeks which is good. I really recommend this site for the gear up!

Date of experience: March 12, 2017
Mexico
1 review
0 helpful votes
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I have made 3 orders. I like the page, I like the products but I have had back luck in most of them. The newest order, they send me half of the order because of lack of inventory, I understand you they dont have the product but Ill apreciate them to tell us before buying it and I will continue shopping sometime else in their e. Shop. That causes me problem because i will have to pay taxes twice in my country. They have offer me different solving options, they have answer me not the fast I wanted but at the end they answer and give me options.

I like the prices, the products, but I will apreciate a lot to improve the User experiences and customer service.

Date of experience: December 29, 2015
Portugal
1 review
1 helpful vote
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Gearbest is the best :D
February 13, 2018

The support is amazing, fast replys and fast resolutions.
The products are well package and the shipping time is the same as they show on the info.
The website is very appealing and simple to use.
Nice promotions, discounts and a large variety of products.

Date of experience: February 13, 2018
Australia
1 review
3 helpful votes
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Poor communication
February 6, 2016

Unfortunately I cannot give this company a good report. I ordered a pair of bluetooth headphones and paid the expedited postage to have them in Australia in 5 to 7 days. When they had not arrived, I contacted this company and was advised that rhe items were not in stock. Now I know wexare in the 21st Century and it would take all of 30 seconds to construct and send an e mail to advise of the stock levels, but no, not a word until I, the customer make an enquiry. It has now been a further week, no contact on the progress of the order and I now see that wih Chinese New Year, further delays in processing are expected. No offer of a reduction in the extra postal charge either. As I have a scheduled payment through PayPal, I can look at delaying this I suppose, but communication = big fail.

Date of experience: February 6, 2016
Lily L. Gearbest Rep
over a year old

Dear Ken,

Thank you for being kind enough to tell us about your experience.

We are sorry that you have not received your order yet. Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html We have followed this issue and will solve it to your satisfaction.

Thank you for your important and valuable feedback.

Gearbest.com

ak a.
Poland
1 review
0 helpful votes
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Gearbest is the best :) Xiaomi Redmi Note 7
August 1, 2019
Updated review

I noticed that Gearbest is going to be more and more popular in my country. I registered and I bought a few items eg smartphones, electronical gadgets, toys, etc. I am satisfied a lot.
I can recommend all of you shopping in this store, because all products have arrived on time, they have good quality products, very good quality of service.
I recommended Gearbest also to my friends and all of them are happy with that. For sure I will buy more items in this store!
My new phone Xiaomi Redmi Note 7 arrived very fast.

Date of experience: August 1, 2019

Gearbest is the best :)
January 5, 2018
Previous review

Gearbest is the best :) But from the beginning I noticed that Gerabest is going to be more and more popular in my country. I registered and I bought a few items eg smartphones, electronical gadgets, toys, etc. I am satisfied a lot.
I can recommend all of you shopping in this store, because all products have arrived on time, they have good quality products, very good quality of service.
I recommended Gearbest also to my friends and all of them are happy with that. For sure I will buy more items in this store!

Date of experience: January 5, 2018
Morocco
2 reviews
1 helpful vote
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Great store
November 25, 2016

I have used gearbest for the first time and I'm happy with it. I bought a phone [W**************] and it was shipped on the same day i bought it. Support was great and i love the Online chat they have so we don't have to wait for days to get a reply on the support center.

Date of experience: November 25, 2016
Mexico
1 review
0 helpful votes
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I'm happy with Gearbest!
November 16, 2017

I bought a pair of KZ IEMs from GB and everything went fine, from the dispatch to the delivery, my package arrive well packed and in time.
I'm very happy with the product, i'll order some stuff again.

Date of experience: November 15, 2017
GB
1 review
0 helpful votes
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Gearbest have the best tech and non tech deals, I got a Mi band 2 for 10$! And a smartphone doogee Y100X for 49$! You do not find best deals knowing that you have a brand new product and shipped fast.
They respond to any query in 24 hours max. And any issue that you have they solve it.
Gearbest is my election tech online shop!

Date of experience: November 24, 2015
New Jersey
1 review
6 helpful votes
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I placed an order on 11/24/2015 for $300.00, I checked to see the status of my order and it states its still processing. I have opened a few tickets since the 27th and have not had any reply. Do not buy from them, they steal your money and do not answer any tickets you open. I have read horror stories online. I believe this is a fraudulent company, I have reported them to paypall and my bank.

Date of experience: December 1, 2015
Lily L. Gearbest Rep
over a year old

Dear Cynthia,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

We are sorry for any inconvenience.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Gearbest.com

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441