Best Buy

Absolutely terrible service and ordering system.
I placed an order online, it failed verification twice for no reason.
I then called in and with a very lengthy phone call manually placed the order and was told everything is fine. Only to received a verification failed email a few moments after putting the phone down.
Further lengthy phone calls and being bounced around, I was told they dont know why it fails and worst still they dont have any answers or ways of doing the order.
This after my bank confirmed there is not problem and they authorised all the order attempts.
I am an international customer, yet the only help they could offer was "please come into the store" or buy on your next visit to the states.
Never in my years have I had any company, let alones such as large one deal so badly with a customer!

Got approved for a lease through Progressive Leasing. I ordered multiple products. Check out was easy but I selected all the free delivery options and was still charged $20 for delivery, which was supposed to be delivered today but hasn't been. Delivery for those 2 items will be tomorrow. One item was supposed to have been shipped last week and delivered tomorrow but wasn't picked up by the carrier until today and is scheduled for Wednesday. So in total I'm waiting on 6 items to be delivered in the next few days.

Called the store first with our issue, as we live 35 minutes away, and were told no problem, come on in. Packed up our kids and headed into town.
When we arrived, with our receipt and the item in the original packaging, we are not only given the run-around by the customer service department, they actually laughed at us, to our faces, including one of their managers!
Tried tweeting about the problem only to be told that this was their "policy."
Needless to say, we will never be paying any employee of BB's salary, nor will any of our family and friends: the company truly is a work of art!

My credit card got stolen this summer and used at BestBuy. They figured it out before shipping and blacklisted my address.
No matter what I try, no matter who I talk to... I can no longer buy at Best Buy. Which makes them the Worst Buy.
Every time I place a new order, it gets cancelled within minutes with a bogus reason of "could not verify your information".
Luckily, Amazon & B&H sell most of the same items at the exact same price.
Sayonara Best Buy - guess you do not need my business.

In store pickup is a joke. It would have been way faster to simply walk in and pick up item off of the shelf as opposed to ordering online and waiting in the 1 line for pickup@ customer service (where everyone is returning items and and yelling)

Ive had my delivery delayed by over a month by now. Every time im in touch they push it off a bit more. Whats ironic is that they actually have the item in stock, but for some cockamamied reason they wont deliver the pick up items. (my schedule wont allow me to just go down there and get it)

My laptop for a long time never let me use my mouse pad, I always had to use my mouse. So I went into Best Buy and talked with tech support and in less than a minute he showed me the key I must have touched long ago and did not know about that key. What a jerk I felt Iike, but all is well now, happy I went there even after being in the business of 28 years teaching repairs, programming and writing programs. I am never to old to learn. He did not charge me and he would not take any money so I put it in his pocket and said thank you and left.

I returned 2 batteries that were unopened on 01/18/2022. Best Buy return center in Kentucky received the items on 01/24/2022. Since then, I called customer service three times to find out why I never received a credit. I got nowhere the first two times. On the third time, 6 weeks later, I was told the batteries are not returnable, and they will ship them back to me. Their return policy on https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat*******014.c?id=pcmcat*******014 clearly states "opened consumable items including health supplements, health test kits, batteries…" are not returnable. The batteries I returned were UNOPENED! It didn't matter to "customer service". I will never buy another product from Best Buy. There are too many other options available.

My laptop conked out the first day of my college finals. I found a brand new Dell laptop under $300. Shipped and I got it 2 days later. Aced my classes literally. Four years later, I can honestly say I received a quality unit---as I am using it this very moment. And, Best buy has a customer service phone contact option! That is A-1! Because a lot of companies rely on emailing, and we know how long that can take. I highly recommend.

I tried to buy a dryer today and contacted customer service in Paramus. The agent clearly was overwhelmed and did not want to help me find a machine. She said I should just come in to the store as she was too busy ion the phones and had no time to advise me. I was fresh bait I would have paid quickly and she actually could care less … so that has put me off this business for future purchases. Good service on the phone tells me a lot about the company and it's very important to me that they actually care that my purchase will be right for me. Red flags all round if they don't give customers time of day or hire agents who are overwhelmed and disinterested.

The website navigation is very tricky. When you want to go back to the previous page of listings, it starts all over again from the beginning and not where you left off. Customer Service is extremely sassy, snarky, and completely unhelpful. They would literally be repeating what you sent them and then just throw it in your face and make it your fault for asking a question.