On Wednesday, May 29,2024, I called Best Buy in Florence, KY, to discuss purchase of a new big screen TV and sound bar. After going through the Q&A, my call was re-directed to a "Virtual Sales Assistant". While satisfied with how this person handled selection, transaction, and scheduling processes; that's where satisfaction ended.

Delivery and installation was originally scheduled for Saturday, June 1,2024, with a window of 7 AM to 7 PM. This service was purchased at a cost of almost $250, plus $15 tax. At closure of the sales transaction, I was informed a confirmation email would be sent by an outside contractor Friday evening. This email would narrow the delivery window. However, no confirmation email was received. So, after setting aside all day Saturday, and no email, text message, or phone call, I called Best Buy customer service at 11:15 AM. Best Buy assured me delivery and install was still scheduled for Saturday, with an updated window of 12 noon to 3 PM. Around 3:40 PM, with still no delivery, I called Best Buy again. This time they said the delivery and installation company would call me. A half hour later, I received a call from a Dayton, Ohio, area number (73 miles away). Caller stated her company was supposed to deliver and install the TV and sound bar. However, when their driver arrived at Best Buy, he was told: "The TV is not in stock; but it is en route to the store." So, I asked "Now what?" She informed me: "Delivery and installation would be re-scheduled by Best Buy."

The next day, I called Best Buy again at 11:15 AM. During this call I was informed they do not know why I was told the TV was not in stock, as their inventory shows it on-hand; along with the sound bar. However, to date no new delivery appointment had been scheduled. So, instead of delivery and installation this weekend, now I'm at the end of the line. The new delivery date is Thursday, June 6,2024; and the delivery contractor's phone number is in Florida!

Over the last 25 years, my family has purchased three big screen TVs, at least three PCs, and a half dozen laptops. However, as messed up as this purchase has been, I seriously doubt there will be another major purchase from Best Buy, Florence, Kentucky; or any other location.

UPDATE: Attempted to call the Best Buy store in Florence, Kentucky. My call was re-directed to Best Buy's national number (basically a rude answering service). Requested to speak to the store manager about being put at the end of the line for delivery and installation after their contractor's mishandling of my order. Was told "We can only take a message and request the manager to call you back in 3 to 4 hours." She added, "Which means you will probably not receive a callback until next date." When I insisted in speaking with a manager, or cancel my order, the call taker stated: "I can cancel your order from here."

An example of Best Buy's ZERO customer service! Rather than speaking to a long term customer, and resolving the problem, they will cancel a plus one thousand dollar order.

BEST BUY -WORST SERVICE...EVER I bought a tv at Best Buy and asked that they it delivered, they took down all of the delivery details. The day of deliver came and nothing arrived and not even a notice to tell me anything. I called them and they said that the delivery had been delayed by a couple of days. I asked them why they didn't notify me and they had no answer. The second delivery day came and went and still no TV, This time they sent an email to say it would be another 2 days,When I asked them why they said that the deliver van had been to the location, called the number got no reply left a message and left. I asked why didn't they just ring the door bell and deliver the TV, No answer, they never called or left a message, The 3rd attempt was changed on the morning of the delivery as they were now out of stock on the TV I ordered. I did get emails from various supervisors apologizing for the appalling service and asking that I call them if I had any further problems, I did call them and left messages and they never called back. At this point I gave up on the delivery and elected to pick it up, I gave them the name of the Best Buy store and the name of the person picking it up, They accepted the change and sad they would email me when it was ready. I had to chase them to get the email and when iot arrived it had the wrong Store details on it. I called them to complain again and this time they told me that I had to pick it up in person even after they had already told me that it was ok for someone else to collect it. At this point I cancelled the order and asked for a full refund which they gave me, Funny thing is after all that they still sent me an email with the delivery details for the following day for the TV I had already cancelled. MY ADVICE IS IF YOU BUY FROM BEST BUY,TAKE IT WITH YOU BECAUSE THEY HAVE NO IDEA WHAT THEY ARE DOING WHEN IT COMES TO DELIVER, THEY ARE AN APPALLING COMPANY AND THE CUSTOMER SERVICE STINKS

Customer Care agent: Hey there! My name is Leo and I will be your Microsoft shopping Expert! Who do I have the pleasure of chatting with today?

You: does thid qualify for a price match https://www.amazon.com/sp?ie=UTF8&seller=A2D6O8U4XOTC9L&isAmazonFulfilled=1&asin=B092L9GF5N&ref_=olp_merch_name_3

You: James

Customer Care agent: I need the SKU for the item that we have.

You: *******

Customer Care agent: One moment.

Customer Care agent: Great news, this item does qualify for a price match!

Customer Care agent: If you'd like I can place an order with the matched price, and anything else you may need. I just need a phone number or email address to start.

You: *******@xxx.xxx

Customer Care agent: One moment

Customer Care agent: I have an address in IN, is that correct?

You: yes

Customer Care agent: Perfect, were you looking to do a store pickup or have it shipped to you?

You: Shipped please

Customer Care agent: Hmm, unfortunately, the cost of the item is below what we're allowed to sell it for, we are unable to match. I have attempted to change the price, but the system does not let me.

You: Isn;t that a gauraneed price match

Customer Care agent: Unfortunately this means I cannot help place the order.

Customer Care agent: Yes, but the system doesn't allow me to change the price, I have no other option.

You: have a manager call me at xxx xxx xxxx

Customer Care agent: Thank you for taking the time to chat with us, and I hope you have a phenomenal rest of your day and week!

My wife ordered a lg washer and dryer set on their black Friday sale in November for $950 apiece, with a delivery date for the 27th of January. They charged our card and took the money for the washer that day. But the dryer they would charge then refund the money every so often. We called to ask why this was happening and was told that it was to keep the order active until the dryer arrived at the warehouse. We thought it was weird but okay. Well yesterday January 19th she gets an email that the order payment needs to be updated or the order is going to be canceled. So we call best buy to see what the deal is because it's charged to a credit card and their is plenty of funds on there to cover the cost of the dryer. They tell us the card was declined and that if the card isn't update in 24 hours they are going to cancel the order. So we call the bank to see what the deal is with the card being declined and they tell us that the charge was attempted so many times that they flagged it as fraud and canceled the card. We call best buy back and let them know what's happening and that if they can hold off on canceling the order everything with the card should be fix tomorrow January 20th and we will call back in to finish the purchase. They said that was fine and they would put a hold on canceling the order. 6 am this morning January 20th she received a email from best buy that the order was canceled. So we call best buy back and ask what's going on yall said their was a hold on the order being canceled, they said there was never a hold on the order and there are no notes that state that there ever was. Even though this lady told us she was putting notes in the system. The BS we went through over the next 10 - 12 hours with these people is a complete joke. So we are thinking it's only the dryer that was being canceled because they already charged us for the washer, so we are thinking okay well this is best buys fault since they kept charging the card and there is plenty of evidence they we ordered the products on black Friday that we would just use a debit card and pay for the dryer. This person thinks it unfair too but doest have the power to price match the dryer any more, but if we still want it we can buy it for its current price of $1300 we ask if we can talk to a supervisor nope can't do that but will transfer us to another department that can help. While on hold for 30 something minutes phone hangs up. Call back go through the whole process again this time the person doest understand what we are trying to tell him about the order and thinks we are wanting to take off the geek squad plan we had bought. Goes on about that for about 5 minutes before finally realizing what we are talking about again can't help us ask to talk to a supervisor again. This time we are told we can puts us on hold. I start Googleing for their corporate number come across a number listed for their HQ in the states and I call it while she is still on hold. HQ number goes straight to the call center that she's on hold with. I get in touch with someone while my wife is still on hold. Wife gives up on the supervisor because this guy seems to be getting us some information come to find out they didn't just cancel the dryer, they decided to cancel the already paid washer too but this guy tells us not to worry that he can over ride the price and we can still get both them for the $950 sales price. He even check to see where the products were at and told us we could go to the store and pick them up today 'they had already arived at the store.He tells us just to give him few minutes and he'll get everything squared away for us. We are thinking this bs took us almost 5 hours at this point to get somebody with some sense but at least we can move on with our day now and I can go pick them up ahead of schedule and go ahead and install them. Started having some doubts when he came back on the phone and said he would have to transfer us to the sales department. We said no we don't feel comfortable being transfered because we had already had some bad luck with that today.he tells us not to worry that everything in noted in the system and the sales department will draft up the new invoice no problem. We are still not liking the ideal of being transfered again, but are like okay well he's claiming it's all noted.so he transfered up new guy answers the phone in 2 seconds says his name, all we got out of our mouths was yes Andrew transfered us click. We call back get a new lady, for the 4th time today we have to explain everything and the new information we have learned. New lady is very sorry for all the inconvenience and can see all the notes that Andrew put on there about the price match and everything. So glimmer of hope that we can pick up where we left off at, we hoped wrong. New lady doesn't trust Andrew put these note in there and needs to verify this information. Finally Verifies the note are real, but she can't place the order for less than the online price even with these note. Tells us we will need to talk to a higher up in the sales department that can approve the prise change. Okay let us talk to them then. Well these people are very busy people and it could be up to two hours before we can get through to them.and that we can either wait on hold for them or she can put us in a call back line. I tell my wife she can do what she wants but at this point the other guy said they was at the store I'm just going to drive over and see what they say about it. So she decides to be put in the call back line. We are informed that we will receive a text message from best buy about 2 minutes before they call us so we know it's them, okay great. I go to the local best buy. I tell them whats been going on and that one of the guys we talked to said the products where here at the store and honestly if you have them here I'd appreciate it if yall would just honor the price match and I'll buy them here and now.They pull up the order number see everything that has been going on with it and tell me yeah sorry that all sucks but we don't have them here so I don't know why he would tell you that. And even if we did or even if we had any in-stock at the store we wouldn't be able to price match them because you bought them online. You'll have to call them back. Get back home wife received the text about 40 minutes ago but still no call. We are almost 8 hours into this at this point kind of just ready to throw in the towel pretty much the whole Saturday has been ruined. Then they call back. New guy go over everything again, no problem he says I'll fix you right up wife asks him 3 times, you can still give them to us for the sale price. Yep no problem best buy cares about making their customers happy. Types up the new invoice telling us the whole time they are the $950 plus tax. Sends my wife a email link to review the invoice and make the payment on them and there they are for the current online price of $1300 apiece. Call the guy out on it like what the hay here you didn't change the price. Oh well I can't actually lower them below the online price. Then why did you say you could I don't even know what the answer or the rest of that story was as I had went outside for a smoke at that point. Decided I was done with it and started looking elsewhere for a set somewhere else. Wife is livid somehow she ended up disconnect again, callef back up there asked for a supervisor right off the bat. Refused to give any info about what was going on just wanted to talk to a supervisor. Lady is saying not allowed to talk to a supervisor without first explaining what is wrong, lady saying she's trying to find one but that she still needs the information after about 10 minutes she finally agrees to transfer wife to a supervisor just give her a few minutes to find one. Comes back on the phone says mama I'm going to transfer you to my supervisor now. Phone switches over new lady answers the phone. And starts the costumer service script off right off the bat. My wife asks if she's a supervisor and she says no I'm a costumer service agent how may I help you. I honestly think they may have know what they was doing when they put that last lady on the phone. Because we had not lost our cool all day dealing with these people. When we did start getting upset tried to remind ourselves these are people just doing their jobs, we aren't mad or trying to yell at you, we are just mad at the company and their way of operating. But that last lady she was transfered to just rude and condescending right out of the gate. Wife finally gave up on it and I ordered a different set from a competitor that was cheaper than the sales price we unfortunately spent too much time dealing with. But it's the leading you on that this person can fix your problem just to be moved to some one who says they can't anymore, the just straight to your face lying to you. I don't understand the runaround all day. I hear all the time that best buy is on the verge of dying, you would thing that they would figure out a better way of spending their money besides driving their every strinking customer pool away. I know I will never be shopping there again after this experience. And honestly it's not even so much the sales price that makes me mad at the situation. It's the not being able to get a straight answer out of the customer service people.i would have been much better off and would be sitting here writing this long review. If they would have just said yeah sorry we can't do a prise match. You want to talk to a supervisor no problem. Supervisor actually comes on the phone yeah no sorry we can't honor that prise anymore because of xyz. Boom done is everyone going to be happy with that answer? No probably not would I have been no probably not. But I would have probably still came back to the store at a later time a bought stuff. But being lied too, having someone send a invoice for us to buy something lnwong he's lying about the price you put on there just hoping we wouldn't have paid attention to it. The inconvenience of running in circles all day. Yeah we are done with best buy here.

On November 19th I bought Sony Headphones from them. I had them shipped to the house. The first text I received was telling me that the Headphones would be delivered on the 20th, which was the next day. Needless to say they weren't delivered. When I went on line to check the status of the head phones, I saw that the delivery date changed to the 21st which was the next day. When the headphones did not show up I checked the shipping status and now I was seeing a delivery date of 11/22/23. Well of course they never arrived. So, once again I checked the status and now I was seeing that the headphones were scheduled to be delivered on Dec. 4th. At this point it was obvious to me that I would never see the headphones, so I ordered them again and low and behold they were in stock at a local Best Buy. Well I paid for them a second time and placed the order for pick-up. A text came through one hour later saying that the headphones were ready for pick-up. I went and picked up the headphones. Then I called best buy support and said I wanted a refund for the headphones I had not received. They said I had to wait until Dec. 4th since the package was in the hands of the shipper. So, today is Dec. 4th and guess what, yea you got it, the headphones did not arrive. As a matter of fact not only did they not arrive but I received a text from the shipper saying they could not deliver the headphones and that I should call Best Buy. I called them and they told me that they would put a request in with another department for my refund. They said that it would be 2-3 days before I would receive notification via email on the status of my refund. Talk about a bunch of garbage. The shipper in this case is called OnTrac. I have never heard of these guys. It is obvious that they are incompetent. Best Buy is just as bad, they would not refund my money while I called, even though they saw the email from the shipper saying they could not deliver the item and that I should call the seller. I don't think I will ever order anything from Best Buy that has to be shipped. I don't trust them anymore.
Update 12/07/23: Did not receive an email on the status of my refund. This was supposed to happen by today 12/7/23. So, I called and the guy told me he would request an update from the team that was supposed to send me an update today. I said not good enough. Then he said that they would send an update within 1-5 hours. I said good, I should receive something today and if not I would be calling again.
Update: Called on 12/8/23 and told the person I never received any notification about the status of my refund. She looked up the details and told me the refund had been processed. I told her to wait while I logged into my bank to see if that happened. It did not. She said it would take up to 72 hours for the refund to show up. I did check again on 12/9/23 and the refund was finally there. It was dated on 12/8/23, so it must have happened later after my call on 12/8/23. What a nightmare!

UNACCEPTABLE SERVICES BY BEST BUY:

July 17th, Monday at 7:38 am, FGO Logistics, the delivery company, contacted me to let me know that the delivery truck had arrived at my building. The crew used the intercom, which rang my cell phone. Unfortunately, they had my old number on file, even though the manifest specified to call/use my new number. I was out walking my dog, but I explained that I would be there momentarily. I met with the delivery crew and they opened the back of the truck to show me the item. One of the guys said that they need to take measurements and went up to my apartment. He checked the old refrigerator by opening it and moving it out of the enclosure. I told him that I will empty it while they bring up the new refrigerator. He asked me to turn off the water and put my dog away. I also moved furniture out of the way right in front of the guy. Emptying the old fridge took 10 minutes. I then waited for 20 minutes and decided to go back downstairs. To my surprise, the truck was gone. I called Best Buy Customer Service right away and spoke to 3 agents (I was transferred 3 times) before finally the line got disconnected. I tried to use online chat to no avail. Finally, after 5 attempts, I was able to get information about the delivery company FGO Logistics. I tried calling FGO Logistics, but the customer service representative I spoke with was very rude and unhelpful. She told me that I needed to contact Best Buy because you are the ones responsible for the delivery.

I was confused about why the delivery truck was gone without warning or explanation. Even if they thought that the old refrigerator was not prepared, they could have told me this and I would completely understand and accept my fault for not being ready. The guy I was dealing with barely exchanged any words with me ( I am guessing language barrier). However, I think, this delivery crew had no intention to complete the delivery, even after I was told to empty the old refrigerator, to shut down the water (I even moved the furniture and the delivery guys saw me doing it)

Additionally, my last, 6th call, yesterday to Customer Service ended up with a promise that the delivery will be done by the Geek Squad on Wednesday at 315pm. No confirmation email or text message to confirm the scheduled delivery ever came. Today (Tuesday), July 18th, I called again to find out that there is no delivery scheduled for Wednesday and that the delivery is now scheduled to come on Saturday. In total disbelief and shock, I decided to go to the store and cancel the purchase altogether (which I did).

Two days of the nightmare of dealing with such unprofessionalism and total disregard. I waited a whole week for the new refrigerator because the old one is not working properly, only to face the challenge and in the end, we had to cancel the purchase.

This time we experienced the WORSE customer service and delivery services.

In my opinion, FGO Logistics is the major problem and you need to replace this vendor with someone more responsible and reliable. Otherwise, you will continue losing customers.

First off, my issue is not about any particular store, (as I've usually had good experiences within them), but their phone, and delivery/install experiences.
I will NEVER BUY ANYTHING again from BB that has to be delivered or installed. My mother's (who is 80 years old, widowed, disabled, and lives alone) LG washer died a few days ago, and I immediately spent hours searching for a new one, and settled on another LG at a great price which only Home Depot and BB carry near me, but both would have to delivered. The guy at HD straight up told me from the start that he wasn't thrilled with their delivery people and that they wouldn't install the existing LG pedestal (which fits perfectly) on the new washer, and that I would have to buy a new pedestal with the washer for them to install it. As I said, he wasn't crazy about their delivery people anyway, and suggested that I may be better off getting it somewhere else. He was straight forward and honest, which I greatly appreciated.
Enter Best Buy, which was my other local option. I handled this over the phone, and the salesman assured me that they would install my existing pedestal with no issues and set up delivery and install for 2 days later on 5/25/23. They show up, bright and early, and on time. They proceed to unbox the new washer, and remove the old pedestal from the old washer and put it on the new one. Then, they bring it inside, can't get one of the old washer hoses off (no visible corrosion, and hoses still looked new), so they refused to install it, and wanted to leave it there, and reschedule installation, but wouldn't give me a time, so I told them to just take it. I got the hose off myself in a few minutes, in which they wouldn't wait. I then called BB to cancel the order. The guy on the phone said that he could get it delivered and installed today on 5/27/23. A different set of delivery guys show up, and REFUSED to take literally 2 minutes (4 screws on each side with a small cordless drill) to install the existing pedestal. I told them like I told the 2 different salesmen that I only ordered a new LG washer was to keep from buying a new pedestal. The delivery guys said it was company policy not to install existing pedestal, which I call BS, because neither one of the salesmen mentioned that and both assured me that it would be done, so once more I told them to the washer and go. Then, as I was immediately calling BB to cancel the order, one of the delivery supervisors called me asking what was going on and I told her. She actually had the nerve to suggest that I buy a new pedestal ($250) and let them install it. I just hung up. These 2 individuals were just extremely lazy, plain and simple. So, to make a long story longer, I once again called BB to cancel all of it, and got passed around to 5 different people (all in foreign call centers) to get this thing cancelled, because each person could only cancel part of the order. Now, I'm going tomorrow to buy the same washer from the honest guy at Home Depo, have it delivered, and I will install the washer, and the pedestal myself, which I just should have done in the first place...Lesson learned, SEE YA BEST BUY!

So, after eight months, my brand new Dell Inspiron is literally falling apart. I had purchased a BB Totaltech warranty.

Greek Squad posts claim:

"[The warranty] covers every electronic device you purchase fur 2 years. So long as you keep the device active (post fur the service once each year) Its a warranty for all of your devices. Worth every penny if you buy from Best Buy regularly. Plus you get free set up and installation. And free delivery. Tech support."

Elsewhere BB claims "You'll never pay for parts and labor. We take care of 100% of the costs of parts and labor for covered repairs, with no hidden fees. "

Just be forewarned, like most big box POS companies, BB fibs a bit.

From BB's "Terms and Conditions":

Service Fees and Claims Limits; Plans Established with Primary Member. While your Membership will pay for any Protection Plan coverage that you are entitled to when making qualified product purchases, you will be responsible for paying any applicable service fees when you make a claim

And

Plan Terms and Conditions. The complete, current terms and conditions for Best Buy Protection and AppleCare+ can be found at BestBuy.com/PlanTerms by navigating to the "Protection" section of this site and searching for the relevant Protection Plan by its title. All such terms and conditions may be revised, at any time, including the price and applicable service fees.

And

For clarity, when you make a product purchase that is eligible for the Product Protection Benefit in the form of a Best Buy Protection Plan or an AppleCare+ plan, the then-current version of the terms and conditions for Best Buy Protection or AppleCare+, as applicable, will apply and govern the Protection Plan coverage for such eligible product, including any updated coverage, pricing and service fees. P

And

Service Fees and Claims Limits; Plans Established with Primary Member. While your Membership will pay for any Protection Plan coverage that you are entitled to when making qualified product purchases, you will be responsible for paying any applicable service fees when you make a claim.

And, my favorite

All such terms and conditions may be revised, Version: February 2023 18 at any time, including the price and applicable service fees. F

So, to be fair, caveat emptor. The T&C mentions "service fees" ten times in the contract and that these fees can be changed any time without warning. None of the sales people at BB mentioned this when I bought my lousy Dell, of course, but it is up to me as the consumer to be informed about my purchases. Still, BB you friggin' spider, you lost a customer here. Your contract mentions nothing about $99 as a "service fee," and now with the cost of the warranty + the "service fee" I am paying pretty much what I would have paid at the local computer repair shop (which also sucks). I have been a customer for years and I have never had a good experience with BB. It is worse than the government and about as bad as the airlines.

BEST BUY, YOU ROYALLY SUCK.

The first we went to was Park Meadows, we were wanting to purchase a Surround System so we asked for someone to assist us, after 30 minutes we left this stoue and went to the Littleton store. We worked with Adam the Senior Consultant and picked out a system for our home. He recomended Geek Squad to install for $200 and we agreed, Adam also gave us his direct phone is we had any issues. The soonest we could have an install was 30 days out. 30 days passed and the install day arrived and the Geek Squad was a NO SHOW or NO CALL and we contacted them to find out a status. The GEEK SQUAD was nothing but RUDE to my wife and the date was pushed out another 30 days for no given reason and if this was not acceptable we can cancel the install!
We drove to the Littleton store and talked with Alex the store manager and we were told he would make this right with us and find compensation for our troubles... he did nothing to help! We attempted to contact Adam the Senior Consultant we purchased the system with with NO return calls. I receive an email from Adam Senior Consultant with Best Buy and he stated 10-22-22 is the first date avalible for the install and this is best they can do and also stated Best Buy will reevaluate the order and find some compensation for the trouble... he also did nothing.
By 10-22-22 we had installed the speaker system our self other then the sub. Daniel arrived on 10-22-22 and hooked up the sub and tied the system to the receiver but could have spent more time going over the system with us, he was in and out in 60 minutes. The only person that did what he said he would do was Michael Specialty Sales Manager other than he also stated as he was talking with Alex on the phone was that they will compensate us for our problems that did not happen.
At this point we have no issued with the system other then our personal lack of knowledge on how to operate the system.
We still need an additional system for our basement and will look for other options for that system.

UPDATE:
I reached out to Best Buy CEO and she directed me to best buy corporate resolution team member Dan, he was very effective and did everything to help me find a solution to the very bad customer service I had received previously, my issue has been resolved thanks to Dan and CEO!

Let me start by saying do not buy anything in bestbuy.com for shipping, pick up your orders... if they loose it they will not be liable to replace it!

I am going to try to make this as short as possible as I am sure everyone is busy but I dont want this to happen to anyone else.

On September 22nd I ordered a MacBook Pro for one of my new employees. That day I left the office and around 6:30PM I received an email saying the item had been delivered. I was very surprised as our office closes at 5PM and usually there is nobody there at that time.

The following day I came in and asked everyone in the office for the box and as suspected nobody had received/signed for the delivery.

On Monday September 26 I calles Best buy and one of the reps opened up a claim which was later on that day declined for refund/replacement after their "investigation", I then called again and once again they opened another claim which again got denied.

I called again and they asked me to call ShipIt, the delivery vendor hired and contracted by best buy and try to place a claim with them, they immediately cut me off when I called saying it was Best Buys responsibility to handle my case.

I called Best Buy again and I had a representative help me and process a replacement for in store pick up, they told me the following day would be ready for pick up... so the following day I went in to the store to pick up and I was advised there was a hold on the order and therefore they coulndt release the computer to me and that I must contact customer service for the hold to be released.

I have been calling best buy for the past week 2-3 times per day to try to get the hold released spending so many hours on the phone, having representatives tell me it will be solved in 24-48 hours and today I received an email saying the order had been cancelled and after investigation no refund/replacement was approved.

I have been asking for the proof of signature of whom "supposedly" signed for the package and neither best buy or Ship it want to provide

I spoke to a very disrespectful representative today after receiving the cancellation email who told me I had to call ShipIt again to place a claim with them, I asked her to call shipit with me on the line and she said she was not authorized to speak to shipit (I did not purchase an item from ship it, I purchased from BEst buy and believe Best buy should be liable for my package)

I have always bought my company computers through best buy and not apple because I trusted best buy and this whole situation has put a lot of stress on me and has me very dissappointed