Hi folks-captainamerica214- just following up. I am convinced after researching that this firm is owned by one compnay or person who owns 5 other firms of different names but use the same m.o. Based out of China- below I shall post 11 different complaints by 11 people I never met from all over the world that have had horrible experiences with Gearbest. So all those te are great profiles- are definitely written by their staff-or writers they employ to embelish them. Anyway-please read the below to validate my claims.
11 Responses to “Gearbest.com: Must-reads about the Chinese Online Gadget Store”
December 4th, 2014 at 5:23 am
I am in the US. I placed my first (and last) order and selected the slowest shipping option as I regularly do with Amazon. I did not realize that this meant that the order would be “mailed” from China. After waiting a month, I submitted a trouble ticket. They promptly informed me that no action would be taken until 45 days had passed. After 45 days, I still had not received my order and added to my ticket. I am now waiting for a refund.
December 21st, 2014 at 8:19 pm
They canceled over 2000 orders due to an error on their end while having an 85% off sale they decided not to honor that sale canceled all the orders and returned the money without an explanation neadless to say i will never shop there again nor will i recomend it ti anyone
December 23rd, 2014 at 12:52 am
I placed an order with Gear-best since 10th December and made payment through PayPal. Even though PayPal is a secured payment site, they still ask that I send proof of my id and card details to prove I am the true owner of the payment before they will ship my goods. I refused at first but eventually sent this info. They have been promising to ship my goods since, spending time on their online chatting site, because no one would answer their phones, which I also found to be fruitless. I raised a claim with PayPal, and now they’re threatening not to ship goods till I remove the claim. I will not because it’s my only chance I have of getting my money back. They are not reliable and cannot be trusted. I question how authentic they are. Customer service extremely poor.
December 26th, 2014 at 2:11 pm
Guys This Is The Worst Site ever made for online shopping as i think.
At least i had the worst shopping experience with it .
Its Been 25 days and i have still not received my order .
First They Don’t Reply To Tickets
And If They Do They Have Just One Thing “Keep Patience”
They Offer GB Points For Your Wait ( As i come to know by my experience and other reviews) but guys its waste coz what will you do of them if you dont receive your orders
You Will Just Be Giving Them More Of Your Money To Steal
So I Came To Warn And Share My Experience
Whatever The Case Maybe However Cheap You Find The Product on this website just dont shop from it
Order No.: WW*******347526
Jim D Says:
January 6th, 2015 at 9:33 am
You might save a few bucks with GearBest, but if you expect to receive your order in a reasonable time-frame, or you prefer some minimum level of customer service, you’re wasting your time!
I placed an order on January 1 and paid with PayPal. On January 6, my order status was still showing as “Processing.” I tried several times to call their “24/7 Super Support Center,” but they didn’t answer their phone. After 25-30 minutes, a “Live Chat” rep (Larry) finally came online. After chatting back and forth for a while, he admitted that it could take 7-25 more business days for me to receive my order.
I requested that GearBest cancel my order and give me a full refund ASAP. Larry agreed. I’ll have to wait and see what happens next.
Very disappointing transaction!
January 13th, 2015 at 1:20 pm
“On 12/2/14 I had placed the order and asked if I needed to upgrade shipping to get the package before 12/24/14. Their site says 14days business days from processing and ship date.
2.On 12/3/14 the replied stating that it is in stock and is ready for shipping. They did not reply to the question of if it will get to me in time.
3. On 12/3/14 I replied to them again and asked the same question and asked do I need to change shipping methods to get the package by 12/24/14
4. On 12/12/14 (9 days later) they send me a message stating that the package has finally shipped.
5. On 12/24/14 I sent them a message and said that their package must be lost and their tracking system does not work very well and that I would like to cancel the order.
6. On 12/25/14 They just suggested that I check the post office.
7. On 1/2/15 The package has still not been received. package finally showed up on 1/7/2015.
I will never shop overseas again Expect over a months wait if not longer!
January 17th, 2015 at 4:53 am
People should know that GearBest is a fraudulent company based in China with any order taking over a month to get to you (in US). On top of that, the tablet I received was USED and BROKEN–no wi-fi service. Wanted me to pay $25 to return a $60 product for a refund. What utterly criminal and deceitful behavior. Shame on you!
January 28th, 2015 at 4:56 am
I ordered a rather expensive item that did not ship for 1 week. A week later tracking says “alert” I contacted them via online chat the agent told me I had an incorrect tracking number and he gave a new tracking number, when I tracked it this package was going to france not the US where I live! When I told him this and asked why he was lying he replied “no” and ended the chat. I have since opened 3 tickets and they ignore my concern with the lying agent, blame customs and close the ticket. DO NOT BUY HERE! Customer service is the worst
February 3rd, 2015 at 8:06 pm
I purchased an item from this store through my credit card and have been waiting a month. Eventually i logged into my account to see what happened and they’re asking me for a scan of my personal ID and my credit card?? Who asks for that and why? I told them i am not comfortable scanning my ID and credit card for them and that they shouldn’t have charged my credit card if they were not going to ship out the item i purchased. Im really disappointed this seems to be a fraudulent site.
February 21st, 2015 at 5:26 am
I have been working as affiliate with the most of chinese wholesalers since 1995, and as for me gear best is one of the best company currently on the market, that for their prices, ultra competitive, and their shipments (very fast).
I’m sorry to hear that other people have had problems with GB, because till now with my custommers it was always all OK.
its interesting and a must read. totally honest. Says:
February 26th, 2015 at 12:45 pm
i ordered a smartwatch from gearbest and first when i paid for it, kit said ‘error, go back and check the shipping address.’ and when i did everything was correct. but at that moment i had to go out with my brother so i decided to just pay when i came back. the amazing thing is after 10-15 minutes later, i got an email from my bank stating that i paid 83 dollars for a smartwatch from gearbest, and i saw that 83 dollars was deducted from my account. so i was confused but decided to let it go. after 5 days or so i got an email saying that i had an order waiting to be paid from gearbest. i called my bank i was registered in and they said that i didnt get a refund and that i still had to pay inorder to get my package. what surprised me was that the 83 dollars was deducted email……. no longer was there even though i paid and i know i paid because i didnt use my credit card for a while so the amount was the same as after i paid!!!!!!!!!!!!i dont think i will be getting my order as im getting the impression that this site is fake.
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