It's hard to use these. I ordered online and had built up about $60 and wanted to use them in the store. I couldn't. The clerk didn't know how to do the transaction and 1 hour later she finally found a manager. He said I had to print the coupon to use them. The website didn't have that documented. She didn't have a printer. I explained there wasn't a Macy's where I live so it's at least 1.5 hours drive. That didn't matter. I went to the customer service desk. They didn't have a printer either. I should have known I would have a problem when the manager phone was an old analog cell phone. That should tell you something. Macy isn't in the 21th century. The clerk called multiple times. No one answered. I told her it probably that old phone the manager had.