Bought laptop and bunch of decors for my home from them last week and I am very satisfied with the products that just arrived. What makes me happy too is with how they have handled me as their customer.
this is about the state college pa store store #369 1650 N atherton street I have a camera that is not working properly I have the extended service plan I waited in frot of customer service for 10 minutes before anyone even knew that I was there it was about 2 in the afternoon. The young man who came to help me insisted that all I needed was a new battery for $50 I said that getting a new battery would not help the poor quality of picture I was getting. He said well i guess you could exchange it for a new camera. I picked one out and when he tried to ring it up he said that he needed a manager to help but there was none in the store that knew how to handle broken cameras. I was there about 45 minutes and finally left since no one could help me . I tried calling customer support but they said just go back to the store. I asked for the regional manager's name but they did not have it and when I tried calling the store no one answered I have purchased many items from this store but I am not sure if I would be going back
By the time they added up the $100 radio harness, the $80 wires that made the channels change via the steering wheel, w/Sirius/XM radio receiver ($42) and with labor, my $400 radio ended up being priced to me for $800. I told them they were out of their minds and left!
I placed a $4600.00 order with Best Buy, they gave me a delivery date for the new T.V. & all seemed good.
The next day they send an email saying the T.V. mount will be delayed, ok things happen. The next day with in 1 minute of two of the items in this order being delivered, they sent an email & said the delivery date would have to be changed with no explanation. Best Buy has taken this approach since they hit a lull, they will advertise availability & once the order has been billed or partially delivered they change the delivery to fit their needs, or they don't have availability & tell you that they do so you will place the order. Sad state of affairs for what used to be a decent company! I will never make another purchase of any kind from Best Buy! I have been a Platinum member for the last 8 years, way to chase your loyal customers away.
Overall, I am okay with the service. My mobile phone was delivered on time and the price was reasonable (cheaper than in an ordinary store).
Thank you! I might come back to your services in the future
Best buy always gives a best price to buy electronic products especially for Laptop & Tablets. I am a regular customer and i always will xD
Don't ever purchase anything for Store Pickup! It's a disaster! I tried and spent a full day on trying to rectify the mess Best Buy Created! Time to go on to Best Buy Corporate!
I search for good discount offers to buy wherever I need, then I look into this website but it was never disappointed me because I got best discounts.
Overall, they continue to carry good electronic products, but as many other stores, hard to find a good associate who is not in a rush, and make you feel like you are asking too many questions. So, please go on your day off, or have time.
Due to that fact that it seems that some people are becoming more isolated, they go online, and they will become a victim of Amazon soon.
The rules there changes often especially on returns, and again, do not buy an item, use it for super bowl, or to impress your friends coming into town knowing that you cant afford it, and the return it. Now I have an open item to deal with.
If you can get a good appliance sale, you will be happy because those items I am not getting online. The verdict is still out because I am losing that Best Buy feeling inside the store. Today, it is more like I am being watched rather than a potential customer. That is just me..
I purchased 3 Appliances. One being a dishwasher that came with a free plumbing package.
They could not install the dishwasher the same day as the other appliances due to special plumbing needs.
Set up an appointment to finish the work. Not here as promised, did not call. Spent 3 hrs getting to the bottom of the issue, still not resolved. Beware
I try to buy today Feb 24, 2018 an Ipad Pro 12.6" with 64GB or 256GB and BestBuy in hole Canada. They do not have any of them on any color since long time ago and they have a long waiting list to deliver. So how can they advertise so many products, and they do not have any of this and they do not know when they will have some.
This is not make sense particularly when you have a Best Buy gift card and need one of those iPad Pro 12.6".
To bad for Best Buy as a high tech supplier on this kind of devices.
Look forward to sale that Best Buy gift card.
I bought blue tooth wireless Bose headphone (Sound Track) from Best Buy at a good deal given by them.I appreciate their deals and quality of staff support.One can never raise any doubt over the quality product and rates at Best Buy.
I ordered and item online for my apple computer. Best Buys online ordering system withdrew the money from my account and then never updated the order. I had to cancel and purchase in person. I normally never shop at Best Buy for this very reason. Use Amazon instead.
Excellent company to buy. Specially on the internet they deliver very fast and they have a very good selection of products.
Helped my father pick out a laptop at Best Buy in West Simsbury, CT location. Staff was knowledgeable & friendly. They weren't pushy or overbearing.
Went to bestbuy today in Daphne Al. The service was so bad. The staff acted like they did not want to be working today.
I had to go all over the store to find some to help me. I do not play to ship there again. Will use Amazon .
I've spent 3 1/2 hours trying to get help from Best Buy with products they advised me about and told me how to hook up while I was still in the store. When I bought their brand and hookedit up, they wouldn't talk to me without an appointment with the Geek Squad at over $100, It's a simple case of hooking up some cables. But they sent me on a telephone menu runaround for the whole afternoon and one person would say they would transfer me to someone who would help and then they would transfer me to an automated menu that I couldn't get out of, another would say they would send me to someone to help and I would have to repeat "in home agent" 8 times til someone picked up - and sent me to still another person who said they don't help over the phone. This is the last time I buy from Best Buy. They really should change their name to Worst Rip-Off. Catch 22!
No Price Match unless your closest best buy store is within 25 miles of the competitor. I thought price match is over online and that was it. Waste of time in best buy i might as well buy in office depot with lower price and 20% off.
I purchased cell phones a television and games and the service was great. I would recommend best buy because their service is what they say it is. They're attentive and goes out of their way to make sure you are satisfied.
My husband bought a new IPad + program for $800 on Friday. On Saturday he somehow locked himself out while trying to set it up. He went right back to the store for someone to go over what to do. He was told it would be a $40 charge even though it had had it for less than 24 hrs. He was told on buying it that he had 2 weeks to return it. He said fine, if they wouldn't help him , he would return it. The women in returns asked him why he was returning it - he told her and she said she wasn't suppose to but she would credit him. He said you will give up an $800 sale for a $40 charge. Needless to say we will never deal again with a company that doesn't support their sales!!
you better open anything that you buy from them, becouse if its damage they wont change it or return your money.
Sometimes there is no substitute for going into a store and speaking with a knowledgable tech person. When we upgraded our main tv a few years back (old one quit right before Christmas, during peak gaming and viewing season) we wasted a pile of money on a useless cable (junk from China) we bought on Amazon. Thing promised to marry the interfaces, but it did not. (Sometimes it is difficult to figure out what you are buying online.) Guy at Best Buy helped us select the correct cable (he did kind of giggle at the thing we bought), and upgraded dvd player (no, we couldn't still use the old one like we'd been promised). Have also been happy with online purchases from here. Lamented the loss of Circuit City, but Best Buy, in my opinion, has risen to the task.
Customer service is horrendous. Good luck with finding someone who actually knows the products and/or can answer a simple question. Make sure you know exactly what you want and that it is a good deal. You can find an OK deal on occasion.. My store does not answer the phone, Ever! it will ring indefinitely. While you're in the store, however, there are salespeople everywhere, just standing around. I give this chain 3 more years until the Geek Squad unit is the last remnant before collapse. There is no value-add to this chain.The 800 number reps do not know their stuff either as I had ordered a mobile installation and scheduled service...of course the unit was incorrect for the vehicle and the time allotted was insufficient. Then the tech stated that he left at a certain time and would be unable to complete the installation...nice customer service, especially after THEIR mistake.
I ordered a computer from Best Buy. It cost $1760. After a month I still have not received anything. Apparently Purolator has it, but for some reason they won't deliver it. Maybe they lost it? I contacted Best Buy about the problem. They said I could get a refund, but not until Purolator delivers the computer back to Best Buy. I need the money to order a computer from someone else. Why should I have to wait for Purolator to deliver the computer to Best Buy. I have been waiting a month for Purolater to deliver it to me. It is not my problem if Best Buy ever gets their property back. They are the ones that chose to give it to Puro-later in the first place. Best Buys business practices should not be legal. If they are, that is.
Tip for consumers: Do not order from Best Buy because will ship with Purolator and you will never get anything.
I love buying from Best Buy. They have good products, a good computer Geek Squad, and fare prices when there is a sale. However, if you want a store agent to help you, find someone who knows the product you are purchasing. My last visit I asked if the Philip Hue starter kit had everything I needed to start up. He said no, that I needed to purchase an additional Ethernet cable. NOT TRUE.
Customer Questions & Answers
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I am sure there is a catch-like a 2 year contract. No one gives you a phone for $1
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I would write a letter to your state's attorney general. There are laws regarding taking advantage of senior citizens. I would specifically ask for documentation from Best Buy in which your grandmother gave them permission to recycle her 18 month old computer. If they cannot produce that document they may be in very big trouble with the state's attorney general. I would also write the BBB and contact your public officials. This I think would be paramount to theft if your grandmother did not give them permission to recycle her computer. On the flip side of things, ASUS is a very good machine. My son is a computer scientist and swears by ASUS. I have three ASUS machines one of which is over 5 years old and it is a workhorse. Unless something significant happens in the ASUS business world, I will continue to buy ASUS!
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All I can say is that you obviously have been very lucky. I was a dedicated customer for 25 years, however, I would do without before I ever spent another dime in a Best Buy!!!!
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