Best BuyReviews 1,799

Had a dishwasher that was installed wrong, and also leaked. A second crew came in to fix it, but were annoyed with the first crew, and rushed the job. As a result they never attached the dishwasher, to the sides of the counter. Had to have a third crew come in to fix the problems, created by the first two! The dishwasher was fine. But the people doing the installation are "very rushed and very hard to communicate with." Sorry to give them a poor rating, but these problems repeat over and over. They have not improved their service.

My wife bought a new phone on sale at Best Buy on December the 5th (at about 8p.m.). She was told that she had until January the 4th to return it. The phone dropped a lot of calls and kept dropping Bluetooth connections. We brought it in to exchange on December 21st. They decided it had a faulty antenna. The service desk person then told us for the exchange we were going to have to pay a restocking fee (on a defective phone) and the difference in the sale price and the current price ($100) -- because the warranty was only for 15 days. Then gave a contradictory account of how they count "days".

We said no, go talk to the manager. He returned and said the manager would waive the restocking fee, but we needed to pay the difference. Again, we said no -- ya'll sold a defective phone to make it right. He came back again and said if we upgraded our Best Buy membership to the next level for $50, they would give us the new phone.

We did that. They moved everything to the new phone. We went home -- and canceled the membership upgrade and got the $50 refunded.

I had bought a tv and canceled three times from best buy and they only refunded me twice still waiting on a refund spent three hours on the phone and they kept transferring me very dissapoined I see why people want to shoot people

We placed an online order on Nov. 27th, process was quick, simple to complete, order was shipped the same day, and the payment was received. Nov. 29th while checking our account, there where two charges for Best Buy. I called my bank to dispute the second charge. They told me, "Best Buy charged us for the payment and then placed a pre-authorization charge for the same payment. That some merchant do that to make sure they get paid, but they usually remove it when they receive the payment. Best Buy didn't and scheduled it to be removed Dec 4th!" Now, this greedy company got paid and pretty much held my account hostage. Their incompetence put our acct in overdraft, we couldn't access any funds coming in, because it went towards an overdraft that we didn't have!

I called Best Buy, which was a complete waste of time and energy. The rep kept repeating himself saying "there isn't a pre-authorization on the order". I told him "he's lying, my bank confirmed the charges, & I'm looking at them now as we speak". His supervisor was "conveniently" unable to speak to me...bet they were.

I've ordered online several times before and this has never happened. They've clearly changed and not for the best. My bank rep told me that "several customers have called in with the same issues concerning Best Buy". It was removed Dec 4th and our money wasn't affected. I will never ever order online with them again nor use my card in-store. Cash only from now on.

I purchased a samsung laptop from them and the screen was cracked when i got it home. The next day when I went to return it the customer service manager refused to at least exchange it. Their website is worthless and now im stuck with a broken computer.

9 days ago I was told I'd receive a call back within 24 hours to schedule a free in home consultation to add a stereo system in my shed and a home theater system in my house. I've still not received a call back. Today, while trying to inquire and/or speak to a manager, I was transferred 9 times and spent over an hour on the call and still didn't get anywhere. One rep told me he could schedule the appointment for a fee of $99. When I pressed him about this fee for a "free" consult, he eventually said, "well, if you want me to be completely honest, these are no longer free." When I asked to speak to a manager, he told me that mangagers don't take phone calls. I am a manager myself and I will say this has been one of the most painful and mis-managed processes I've ever experienced.

I took my cell phone in for a screen repair and Geek squad repaired the screen but damaged my phone. Management denied any wrong doing and after paying $199, all I have to show for it is a nice looking phone that no longer functions properly. I was offered to purchase another phone as a resolution. The phone and warranty originally cost me $1250. Please beware!

Best Buy's delivery service offers the convenience of receiving electronics and appliances directly to your doorstep. The plus side is the vast selection of products available for delivery, ranging from TVs to kitchen appliances. Additionally, their delivery tracking system provides real-time updates, allowing customers to monitor the progress of their shipments. However, there are areas for improvement. Delivery times can be inconsistent, with some orders experiencing delays without clear communication. Furthermore, issues with order accuracy and packaging have been reported, leading to dissatisfaction among customers. Overall, while Best Buy offers convenience and a wide selection of products, improvements in delivery reliability and order accuracy would enhance the overall experience.

Purchased an open box tv rated good and when opening package at home it did not have a remote to operate tv

Best Buy says good luck and didn't provide the remote

Would you purchase a car with a steering wheel?

Never will purchase fro Best Buy again

I am employed here at Best Buy in Lone Tree@ Park Meadows, CO. I witness Bobby always treating Blacks & Hispanics terrible. He often laughs & says they need to go back to their countries. He is quick to tell customers if they call to complain about him or people like Constitine, they will be on hold for an hour with customer service wasting their time. Is this what Best Buy represents? Gay people are upper echelon & others are beneath them?

We spent one hour and six minutes resolving a charge for an item we never received from Best Buy. We were frequently informed that we needed to wait for various procedures, received inconsistent responses, etc. They were unable to send us a confirmation email to reassure us that this had all happened.

We were shopping for a dishwasher and told the salesman that it had to have an open bottom to connect to our floor-mounted water source. He said it absolutely would. It arrived, and it had a closed bottom, so we sent it back. Without our knowledge or consent, they ordered a second one and charged us for it - the exact same one. We called and got customer service in India, where we were passed to 5 different people over the space of 1.5 hours. Finally, we got the right one ordered, but were told we wouldn't get credited for the first one for up to 7 days. All of these were their errors. Why are we made to float them an interest-free loan for a week for their mistakes? We canceled, and will never deal with them again.

I wish I could give this a negative rating. TWICE now we have been bamboozled. First we ordered a dishwasher from the outlet, day of delivery we got an email they were coming 12-3.5pm the dishwasher never showed. Call the customer service number "oh sorry geek squad noticed it was broken when it got to the warehouse" Ok thanks for the heads up as we've been waiting! They let us pick out brand new dishwasher of our choice for that same price. Well Bosch was running a promo so we went the best one. Today our Bosch gets deliverd installed a week later, I run the first load luckily I was home because water was pouring out EVERYWHERE. Ope looks like it wasn't sealed properly so bestbuy can come out Wednesday or order a new one. HOW DOES A NEW DISHWASHER come broken. And how does it happen TWICE. Who works in the warehouse that can't handle products properly WTF! And you can't talk to anyone IN store, which is even more frustrating! NEVER AGAIN.

Amazing service for me! And most importantly it came in handy when I casually broke my TV. I came over a nearby supermarket, and damn, the prices were kinda unpleasant. It was too expensive for me to pay money for almost the same model that my TV had, but when I bought it, it was twice cheaper!
Fortunately, I stumbled into these guys, this platform and decided to acquire a new TV via them. It's a real bargain! I didn't pay much for a whole new TV and got a better model. Niccceee...

I ordered a "Geek Squad" refurb Xbox Series S from Best buy. When I received it, it was missing the battery pack AND I was sent the wrong charge cord without the AC wall plug. It uses the USB mini, NOT THE USB-C. After an hour plus going back and forth with online chat customer service, online Geek Squad, to which both just ended the chat without warning. To talking to someone at the call answer center. All told me to drive an hour away and return my item for a refund WTF! I ask them to just sent me the battery pack and I'd buy my own charger... No one would listen to reason or even cared. Use Amazon people! Boycott Best Buy! They won't even let you call your local Best Buy store. All calls are routed to a central call center and will not connect you with the local store. Boycott, Boycott! They have even blocked their own site from receiving reviews. "This function is no longer available" SERIOUSLY?!

We just ordered a washer, with installation and disposal of the old one. Two guys showed up, saw that the dryer was connected to gas - we said we would disconnect, but one guy offered to do it for some cash; we shook hands and he said "We will be right back" -- and they left to get the washer (we assumed) but they never came back again. After about half an hour, we called BestBuy and suggested they just drop it off and we would take care of installation and they could credit us those fees. But no, they wanted to reschedule for next week. After we stayed home ALL day AND despite the fact that our delivery/installation window was still open and they could not have been far away. Unacceptable service, generally, but especially for someone who just dropped $1,000+. Cancelling my order as fast as I can.

I have never in my long life been transferred to so many different departments in order to purchase an appliance with partial gift card payment.
Do not get fooled and sign up for rewards programs on their visa. Bc it absolutely sucks. You have to waste so much time on getting your rewards and applying it.
I think my blood pressure went so high speaking to bunches of idiots they hired.

I bought a computer at Best Buy and in December of 2023 I found out they had billed a renewal fee. I called the Geek Squad and canceled it and the guy told me he had it canceled and a refund would be coming soon. I have been calling for 4 months and still nothing. They called me a liar about calling in December and I ended up paying a prorated amount. I will never shop here again.

There are few stores that offer the selection that bestbuy does. We werre very imprssed with selection of audio speakers and equipment. Thank you for great price and service