We’re in this together! Stay safe with our COVID-19 guide

View
×

Susanne G.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Art & Design, Business

Member since February 2021

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    11

Review Distribution

1 Review by Susanne

2/26/21

On 1 Feb, I wanted to make a purchase of seasons 2,3&4 of The Last Man on Earth for My Husband. He is Deaf. He enjoyed watching series one, which had closed captions, English Subtitles. Before making my online purchase I went to Bestbuy's on line helpline and did a live chat with their agent. I asked her specifically if the three seasons had CC, s. After investigating she came back online and said " Definitely YES" So I ordered them and a friend of mine in California had them shipped to Australia. They arrived yesterday... and... guess what... they do not have subtitles. Can you imagine my Husband's disappointment. I emailed Bestbuy and did a live chat, so unhelpful. The original enquiry agent gave me incorrect information on a purchase of $140. So incompetent, but, Oh yes, they got a sale. Well... Bestbuy... GOODBYE.

Tip for consumers:
Do not take the agents advice at face value.

Products used:
Cannot use the DVD,s due to lack of Closed Captions.

Service
Value
Shipping
Quality

Susanne hasn’t received any votes.

Susanne hasn’t received any thanks yous.

Susanne doesn’t have any fans yet.

Susanne isn’t following anybody yet.

Similar Reviewers on Sitejabber

marcelliner
4/10/21

Sent my ordered laptop to wrong address, cutumer service gave me a one month run around before...

artb88
art b. reviewed Best Buy
4/5/21

Tried to buy some items on the Best Buy website, I put them into my cart, went back to shop for...