Best Buy

I have never received them from the first place after they have charged my account and now they are telling me to contact the Carrier or Law Enforcement for a resolution! I have been shopping at the Best Buy for over 20 years but have never faced this kind of issue! I order my product on Bestbuy.com and packages were lost during the transition of being delivered. I end up not receiving the product and asked Bestbuy to refund my money but their response after a week of investigation came back as " We are Not Responsible for your order!" I decided to file a claim with UPS and also my bank! Guys! Best Buy is no longer what they used to be! Their customer services are all located from out of Country and cannot even understand the half of our concerns! Also, go on the Google and read reviews about this company which i didn't do before I ordered my Laptop! They will be more than happy to throw their customers in the middle of desert without any reasons and explanations!

I am so disappointed with Best Buy I will probably never shop there again! They sell customers Geek Squad protection that does nothing. It can't be used with the product is under warranty so we have to wait for the warranty to run out. Why do you sell it to us during that time period then?!? We are double covered with a useless waste of money. AND they don't sell the coverage we really need! This is in reference to a recent TV purchase. Now, I'm stuck paying for an item that doesn't work. Watch out for those "protection Plans"!

I ordered a certified open box Asus laptop online from Best Buy yesterday, which was confirmed and money was deducted from my bank account. Yet, within 45 minutes, the item suddenly became unavailable and one of their agent make me change the pickup location assuring me that the order will not be cancelled. Yet, the order was cancelled in less than an hour and I was left without my product. Interestingly, the product was still showing as available in the store I originally ordered it from. Clearly, Best Buy attempts to make a fool of its customers. I would recommend not using Best Buy for any purchase, but instead rely on Amazon or Walmart, which are much more professional and reliable.

As the title says, it is no more "BEST"
Technicians are poorly trained. Customer service is worst. Unless you have more time to hold, you can call them. When you are at their mercy, you know the pain. They keep transferring phones from one to another. Everyone is a supervisor. That is what they call themselves. My refrigerator took 2 months to fix (still broken). Finally, they approved to get a replacement. My elite plus status was downgraded without any notification.
For repairs, they send A&E company. This company will try to experiment your device/appliance. They come one week to check, order parts and then come next week to fix. Even before your device is working, they might have gone away. You have to repeat the same cycle again and again.

Please do yourself a favor and don't geek squad it for anything computer related. They said my home equipment (I just had working the week before) was too old and they could not hook it up.

I called my old tech guy and we figured out they connected our new house wifi incorrectly. I spent a couple of hours on the phone with them and gave them remote log in... nothing accomplished

You also get no refunds if you're dissatisfied. I paid twice...

I also used them for home theatre and they did well there.

Everything I have purchased from BestBuy.com has been great. (I haven't been too any of their stores). I've ordered small appliances, televisions, batteries, movies, Amazon products that were cheaper here than at Amazon, and also some miscellaneous items. They have deals of the day, a rewards program, and free shipping. I have never had any problems. Shipping is fast and prices seem to be comparable. I would recommend this store highly.

With the recent purchase at Best Buy I had found their prices are really good. The shopping experience was very pleasurable and they have a really good selection. One of the biggest problems with shopping in Best Buy is they have way too many things to choose from, not really a problem.
The only place I saw that they needed improvement on with their sales associates were not very knowledgeable about the products. This makes it a little bit difficult when it comes to choosing what you need to get. But everything else works out really well, and if you have enough time you can always find somebody who knows something about everything.

Overall, Best Buy is a complete joke. I've complained to the Better Business Bureau about this company. They are complete rip off. I can't wait until Amazon buys them out and they shut down. They literally stole a package and refused to give me my money back. I found the police report, and they never refunded me for the amount. Then for complaining, they placed me on a no online order or store delivery order List as if I would purchase from them again.

If I could give zero stars I would. The customer service is seriously misnamed- "customer we don't care" would be more appropriate. I have spent thousands of dollars with them over the years and will not spend another dime. Amazon, Target, Costco, and Walmart should send them a big thank you since I will spend my money there. I spent 1500 dollars on a camera and got the run around when I questioned their return policy- never again- what a joke. It's no wonder their company is suffering.

Im satisfied! Product was well packed, Delivery was on Time & great customer service. Pleasure to do business with you guys.
Quickly response and shipping. Good quality products with adorable price than other retail stores or websites. I would like to recommend to my friends and family. I will come back and purchase
Thank You soo much

Very disappointed. As u can see item is marked this price but at register it comes up 69.00. Now these items are all behind ticket black and white sets about 10 boxes behind this price actually there are no items next to it for 69.00. Why when I get to register price changed? Oh they have not updated there tickets. Not fair to me that's price you are advertising what do I get instead... I get a manager who is rude and rather argue with me and make excuses up. Really this is how u handle customers do u not have any customer service. If you do not want customers upset then don't advertise false and don't argue with them