Best Buy is a joke. I was foolish enough to purchase the Total Tech membership when I recently purchased an iPad. I bought a tv on Dec. 1st and scheduled a delivery and installation, a service covered by my Total Tech membership. I scheduled the appt. For 12/7, between noon and 8 pm (no option for a smaller window). I sat for 8 hrs. And Best Buy was a no show. They had rescheduled my appt. For 12/8, again between 12 & 8pm. I waited for 7 hours+ before I called about 7:15 and asked when I could expect the installer. I was told he would be there in the next few minutes after completing the job he was almost done with. They said he would call me when he was on the way. Never got a call and the tech never showed. I then discover that they have rescheduled my appt. For…are you ready…December 23rd, between noon and 8 p.m.! My advice, don't waste your money on the Best Buy Total Tech membership or, for that matter, anything from Best Buy.