Kien N.

I have a decent amount of audio books there. Their selection was pretty good. They occasionally offer freebies which are actually great. Their books are somewhat expensive, but their membership seems quite affordable.

I'm an Elite Plus member, so I have free expedite shipping and processing. They are awesome when good deals come along or when I need some things fast. I prefer Best Buy to Amazon actually. Their phone customer service sometimes sucks, but I rarely need it.

I purchased a Pelican case with a free $50 gift card. I clearly made sure the gift card showed up during checkout - it was in the same line as the product. However, they did not send the gift card when the case was delivered. I contacted them and they refused to honor the full amount of the gift saying the price was higher and said they would send the gift minus the difference. I sent them the screenshots showing the price was still the same with the gift card with the current time. But they ignored them and keep saying the price was different. A week later when I reviewed my cart, the price was still the same and the free $50 showed as 2nd line. So it looked like they had a glitch in my order. But I still haven't received the gift in any amount after the last contact with them 2 weeks ago. It's so crazy that they love to lie and argue with a loyal customer for just $11 difference. They lied to BBB that it did not come with the gift card when I made the purchase. I WOULDN'T HAVE MADE THE PURCHASE IF IT HAD NOT INCLUDED THE GIFT CARD.