Google Store

To anyone wanting a Google phone. Don't do it. When I bought it I subscribed to their preferred care plan, an extended warranty that should cover repairs if my phone is damaged. I've been paying for that plan since January 2023 and 3 weeks ago I needed it. This is the latest in a long line of emails between myself and Google trying to get the plan working. Everytime they say they will send it to a specialist team they issue seems to disappear or get twisted. Several of those "teams" went silent and never followed up or responded. I have half a dozen emails just like this one where they offer something completely different from the original issue, ignore the real problem and then say "oops, sorry, lemme get a specialist". Wash, rinse, repeat.

At this point Google has made it clear that they aren't going to fulfill their end and are basically just taking advantage of the fact that it would take too much time and money to fight them with a lawyer.

Long story short. The plan is garbage. They offer it to customers with their purchases while fully aware that it doesn't work and refusing to either cover repairs costs as promised, or refund retroactive payments for the clearly useless plan that fails to do as promised. I'm not the first or only one to have this problem and Google doesn't allow reviews to be posted on their store site which is a red flag in and of itself. Just don't buy their devices. You'll regret it like I do.

#google #googlepixel

Ordering through the Google Store presented some challenges. In preparation to purchase our Pixel 8 phones, my husband and I were informed that the items were in stock and available for in-store pick up upon online payment. To avoid any potential shipping issues, we planned to personally pick up the phones, even though it meant a four-hour drive plus associated costs. When we inquired about the availability of colors at the Brooklyn, NY store, we encountered difficulty due to the lack of a contact number and unhelpful customer service. Ultimately, we decided to ship the phones instead. Despite some delays in the shipping process, my husband's phone eventually shipped but mine continued to be postponed. This led to my decision to cancel the order and make the purchase through Amazon.

I purchased the Google Nest Learning Thermostat (3rd Gen) and unfortunately it is not 100% compatible with my furnace, even though I went through Googles compatibility checker. My furnace is a variable speed and this thermostat operates the furnace on the highest speed only. This is not good as the air in the house heats up too quick shutting off the furnace leaving floor et cold and furnace starting and stopping too often. Unfortunately for me "money not well spent) will need to purchase another thermostat.

Note: All other functions operate as intended.

I recently bought a pixel 6a from Perpay and when the phone stopped working due to malfunction on the phone Google won't repair it for free even though I have warranty it's frustrating

I've bought 2 phones from them and traded in 2 phones (all working just fine when I shipped them). First, I traded in was a Pixel 6 Pro with 256 memory, which they told me $325 trade-in, then only gave me $215. The second was a pixel 7 with 125 memory, which they told me was worth $250 trade-in, but they ended up sending the phone back to me with a note saying it wasn't on their list of eligible phones (excuse me, why didn't they tell me that when I put all of the info in for the trade-in when I bought the new phone?!). And you mean they buy back the Pixel 6, but don't buy back the Pixel 7, which is newer (the phone was barely a year old)? What kind of nonsense is that?

I will never buy another phone from the Google store, and you shouldn't either. They are apparently scamming people to get out of paying what they say the old phones are worth.

BUYER BEWARE, and run the other way!

My package never arrived.
Waited all day.
Waiting now 20 minutes for a Chat and noboby there.
Will cancel.
Should of used Amazon

I wanted to order some buds pro on the Google store. They did not give me an option for the color I wanted for a gift so I chose another color. Thinking I could exchange it. Wrong. They kept telling me that there's nothing wrong with the order and couldn't exchange an unopened/unused item. I stated that you never gave me an option to select the out of stock color and wait for a backorder. I could have printed out a receipt stating it was on back order. The only solution is that I return the item and get the credit. Then repurchase the item at full price. How is it that a billion dollar company get it so wrong in the customer service end. Extremely unhappy.

I bought a phone that came with a bundle offer.free pixel watch 2! I used the watch (wasn't good at all), the phone was ok, but was not compatible with things I used most often and thus needed to return it. Initiated a return through Google rep. Gave them my order number... received an RMA.all was good. I packaged everything into one box...JUST as I had received. They received my item (confirmed by tracker)...refunded my phone... charged me the pixel watch 2 cost!

After SEVERAL back and-forth correspondence - they acknowledged that they never received the pixel watch 2...which I find hard to believe! How do you NOT see a SECOND BOX PACKAGED TOGETHER IN ONE BOX!

Quite evident whoever opened it was extremely clumsy, and lost the watch or it was stolen!

I will absolutely never buy anything from Google again. They give you a ridiculous two week window to install their crappy products to find they don't work properly. Then you have to spend an hour arguing with three different people to finally get a return authorization. Who has an hour to spend trying to get a simple return? Insanity!

Made an replacement order for a pixel phone. The order system didn't even ask for my address and applied the address in my profile by default. Minutes after I noticed that the shipping address is incorrect, I called, chat and emailed customer service about the change in address. On Amazon, this can be done with a few clicks. On Google, the cs person referred me to specialists after specialists where nobody was able to just take my new address and plug it in. Of course a few days later, nobody bothered to follow up with he change of address and the item was delivered to the wrong address. After reporting this to customer service, their response was for me to retrieve the item from the address which I no longer had access to. This is completely unacceptable because Google was slow to response a very simple change of address request, and is irresponsible to fixing their mistake by making their customer fix the problem.

Package misdirected but did arrive 20 days late. No customer service except website. Cant return through online service.
Pure and simple... CON JOB.
Took my money. Delivered WRONG item.

Most miserable experience EVER! I have always loved google products and used them but this is making me reconsider. I bought the new pixel 8 pro, the pixel watch and the pixel buds. I got an email right afterward from google telling me the buds were on sale. So I called google and asked if they could adjust the price instead of me sending them back and ordering a new pair at the sale price saving them the shipping costs. NOPE! Refused to do it. So I returned the buds and ordered another pair. Buds cost $199 and they for some reason only refunded me $159. I have spend 2 months, hours on the phone emailing, chatting trying to get back my $50 with tax. They acknowledge they received the return and can't supposedly figure out why it isn't refunded properly. THIS IS YOUR TOP TECHNOLOGY COMPANY! Honestly the most ridiculous thing ever. I do NOT recommend purchasing ANY google product from the Google Store EVER!

I've been trying to buy a pixel phone for years, no bs. No matter what I do, either they never have the phone or it just won't complete the purchase or its saying there's a issue or error. The worst experience ever. And I can't go into a store because it's not unlocked and you have to have a plan, instead of me just buying it out right. I don't know how you make money off these phones if you could never get one. Get it together google, I don't have any issues with my iPhone or buying one, not ever.

I have ordered a mobile using google store and i was updated packet was delivered but not.When i call the UPS they are not responding at all and Google store support team is saying they will start enquire about and it will take 48 hours to couple of weeks.

Please dont ever dare to go google products.

Ordered phone from Google store and paid for expedited shipping. UPS delivers phone to the wrong address, they delivered it to Amazon's warehouse, not my house. I opened a case and was told by Google support that a replacement phone will be sent out expedited. Now 3 days later, I get an email that the replacement phone is shipping... by ground. I will get a replacement phone on July 20,9 days from my original order. Just order from Amazon instead of Google store.

I've pre-ordered pixel 8 pro with pixel watch 2 LTE and the buds pro all in blue azure, on 5th October just a day after their presentation, after approving the payment, receiving mail with the confirmation, preparing my order, 4 days later I received a mail saying they denied my payment, tried again, 2 days later same problem, they denied my payment saying both times to talk with the bank, I went to the bank and they said everything is in order, Google lied to me, after 1 week of stres, trying with 2 cards to pay, I've placed another order same items just on black and voilà payment successful money gone from my account and order prepared for delivery

Horrendous customer service, terrible administrative practices, horrifically bad inventory management... the list goes on and on. Over two hours chatting to three different representatives only to be told "we will email you within 24 hours" and... still nothing. No phone number to call, robotic responses vs. trying to find a solution. I'm using my credit then never buying from this store again.

I want to begin by saying Google customer service is the absolute worst I've ever dealt with. EVER.
First I will tell you that you will NEVER get anything resolved through the foreign ran services who REFUSE to let people talk to supervisors, not that it matters because it's so outsourced that there is a severe language barrier. Just for the record if you say you can't understand people they will HANG up on you with zero accountability. They have free reign to say or do as they like with us.

This all began with a android 14 update. Surprisingly it destroyed my phone. No 5g capabilities, no text, email nothing could be done on the phone.

Google finally owns it and agreed to send me a brand new phone. Which they didn't and sent a refurbished phone that barely functioned and would just freeze if I so much as looked at my photos or scrolled through texts it freezes.

At this point I've had enough. I've purchased 6 devices, 3 sets of pixel buds, a pixel book go Chromebook, and a pixel watch. It's safe to say this former Super Fan enjoyed all there was to offer until customer service had to get involved.

Now after I have argued with Google for over 14 days they have agreed to give me my money back in a full refund as it stated in their email.

Now that I've exhausted every means to compromise with these unprofessional people who have done everything they can to inconvenience me from saying my refund would take 14 days instead of the normal 7 to 10 business days.

So finally after arguing more about how once again I (the consumer) can go 14 days without a device but they get their money immediately upon purchases but we can't have our money back in an acceptable 7 business day time frame. I finally just said forget it this isn't worth it just process the refund.

Now the refund process has changed again to make my life more difficult than it already was. They REFUSED to give me a full refund.

I received an email from the SAME rep now I'm only authorized store credit of 500 and I can have 236 dollars of my money back and that's it.

Talk about a slap in the face with a middle finger.

What an absolute joke. This is how consumers are pushed to stop using your products and go to competitors. Which I really don't have any choice at this point but to discontinue the use and purchase of Google products.

As a consumer you should steer clear if you can in my opinion.

I bought a pixel watch and the glass back disengaged. I've come to depend on it and expected delays, cost and inconveniece. But Google was responsive and offered to send me a replacement immediately. I could return my watch afterward. Great, except a family member tucked the return package in our mailbox instead of getting a tracking return. I gave up. No reason to expect that it would ever reach Google and I was charged for not returning it. Today, against all odds and way past the deadline, it appeared and Google immediately reimbursed me.
Some things break. But responsive, timely support goes a long way to making it manageable.

Bought a Google Watch just under a year ago, happy with the product. Back came off (typical issue from searching Google forums) so sent off for an RMA.

Literally 1 month after the product was received by Google (DHL confirmed delivery), no adequate comms or tracking number for a replacement. After-sales service actually horrific. Numerous attempts at talking to the support team via chat (they don't have any external place you can go to that oversees their ecommerce operations) are all answered by "We'll escalate this for you and get back to you" followed by no comms.

The lack of tracking, accountability or willingness to provide any dates is an absolutely horrible consumer experience. As far as I'm concerned, Google have taken a faulty product and are refusing to supply a replacement. Next steps likely legal.

We bought a google nest thermostat (pro), and had it in a box for a couple of months before opening (we had been planning ahead for a new HVAC). Once opened, the device did not work (heats the house, but device constantly rebooting and display off). There is no customer service line, or way to return the product. Or more specifically, you can write online a request and 'they will call you back'. The never do (no record on our mobile), but the answer after a few weeks that they did and could not reach us (without leaving any message of course). This has been going on for months... they basically are just giving us the run around.

I really like Google products and will carry on purchasing them. What I will not do is buy them directly from the Google store. Their customer support is friendly but as useful as a chocolate tea pot. I am unsure if it is manned by some really low level bots or bunch of con artists. In future if I want a Google product I will buy them from Amazon or Curry's were at least I will be able to get a refund.

Hope people look at the reviews before getting anything from Google store. Seems like they was great to buy from at one point but that changed for the absolute worse! I purchased a phone on the 21st of Feb and got a email next day that shipping label was created and I thought awesome! Promise date to arrive on the 28th.Sadly that was all I got and weeks later it was saying awaiting carrier pickup. A month goes bye going back and forth with customer service and no help. Customer service had to ask questions to a specialist is what they say and always feels like their beating around the bush on everything! It almost feels like your working with a scammy company and I thought buying from big google would be smart but wow never again. Save yourself the headaches and don't give them your money