Google Store

Upgraded to a Pixel 7 pro based on the fact I would receive £140 trade in value. I sent the old phone away which was in excellent condition.

The trade is was rejected based on the fact that the phone had a damaged body. This was simply untrue. As the purchase of the Pixel is outside the returns window I cannot return the phone.

My recommendation would be to avoid PCS and the Google store trade in. It's a pity as the Pixel is a great phone but the experience has left a bitter taste.

Don't order directly from the Google Store. I ordered a phone, they sent me the wrong order. Instead of shipping me the correct color, with me sending back the wrong one, they wanted me to return the phone, wait for the refund, and then place a new order. Terrible customer service, they refused to help with the return/replacement nor with the financing I had used.

Like a store from the 1980's, they only allow 15 days to return. You can buy the same exact product at the same exact price elsewhere with normal return windows. Amazon lets me go over my deadline too. Do not buy from the google store. Buy the same product elsewhere.

CS promises an overnight phone replacement under warranty, the replacement is sent 2 days late via UPS Ground and takes 5 days to arrive. I see this coming and open a support ticket 2 days into the replacement process and get the worst runaround possible. Literally 5 days coming out via ground when promised and guaranteed overnight, also paying for "Google Preferred Care" which claims overnight replacements. This paid service is a lie and Google Store literally needs to be sued for their lack of services paid for.

I had ordered a google phone on the 5th of Oct and was advised that it will be delivered on the 8th. UPS lost the phone in transit. I reached out to google for a refund and they escalated the case it seems. It is the 16th today and I have still not had a confirmation on my refund or the phone. They have the worst customer service team who don't seem to care a hang. Extremely disappointed with the whole experience. Will never buy another google product nor would encourage anyone to.

I traded in a Samsung phone for a $450 credit and bought a Pixel 7 Pro. Never received a box
To send them my trade in. Got a bill from Syncrony bank for $982. I am sending the Pixel back because of the lack of customer service help.

I ordered a Google Pixel 6 Pro from the Google store in the sale, they kept changing the delivery date, after about a month they cancelled the order and said it was at my request, don't buy anything from this store they are con merchants as the price of the phone has now gone up by £200.

I am really mind blown by the lack of professionalism from one of the biggest companies in the world, First the store site was down on 19th- aka Offical Pixel 6 launch date, second most of the orders are partially received or processed, no clear idea if the inventory really exist. Second Google decide to add to the promotion with free pixel buds, great idea, but why the heck you doing it post launch? I not the first time when you screw up your loyal customers, who want to spent 1k on your devices ASAP, learn your lesson. Now it seems that the whole order tracking piece means nothing, from Nov 2nd to Nov 9 and now Dec 1? What is happening, even the store support is totally clueless, they pull the order and suggest that I should keep eye on it. Common Google we are not in the dark times, we are almost 2022, learn how to deliver customer service that matches your brand.

I bought a new Google Pixel 6 and traded in the Pixel 5. They sent me the trade in kit 7. 5. 22 and i returned it 7. 7. 22 (USPS confirms this) and THEN my box sat in a warehouse at the crapo USPS shipping facility for TWO (2) MONTHS! 2 months! After multiple inquiries and being told to 'be patient' after 73 days they finally sent an automated email saying my phone was NOT in the box and that my trade in credit would be changed from the promised $347 to ZERO $0.00. These people are con artists and should NOT be trusted. NEVER buy from the Google store ever again. Buy thru Amazon or Costco as everyone else can't be trusted.

I'm a samsung user but the new pixel fold caught my interest. So I made the order and used my samsung flip for trade in. Great I made the order and used their "google finance" and my total was around 1200 with trade in. Great I checked out with the finance and qualified for 1500. Perfect!... well nope. They don't give you credit for trade in until they get the trade in. My fault I'm use to samsung. So my new total is 1900. Well that's ok I'll put money towards it from my bank to get the payment down. On the phone with customer service (hahahaha service) and they could not do nothing but transfer me to the "google finance" which couldn't do nothing either. Neither one would accept more money on top. So I basically waited over a month just to find out this order will be a no go and I'll have to make a new order and now have to wait till August to get the phone. No thank you google. You're service sucks and your shipping time suck. I'll just stick to samsung.

When purchasing a new phone, the website suggesed that I would get $360 if my phone turned on and was not cracked. After turning in the phone, I only received $250.50 because they said the screen was damaged. The screen was NOT damaged when I sent it to them, and I packaged it with their box.

Back in February, 2023, I purchased a new Pixel 7 Pro 256 gb phone and elected to have Preferred Care insurance. Two weeks ago, I fell during a hike and busted my phone. When I called to inquire about Preferred Care, I got the run around for over a week and just this evening was told that I do not have coverage because it was canceled by the finance company. I have a receipt showing I purchased it and an email welcoming me to Preferred Care coverage. In order to cancel, I would have had to call and cancel or go online at Google Store and cancel. There is no record of either. More to the point, I have NEVER received any indication that my coverage was canceled. Now I am out over $900. There was no answer as to why I did not receive notice of cancellation of coverage or why it took almost 2 weeks to figure out that it was canceled. This type of customer service is not acceptable. I would NOT recommend Google Store or Preferred Care.

I recently bought a pixel 6a from Perpay and when the phone stopped working due to malfunction on the phone Google won't repair it for free even though I have warranty it's frustrating

Package misdirected but did arrive 20 days late. No customer service except website. Cant return through online service.
Pure and simple... CON JOB.
Took my money. Delivered WRONG item.

Avoid the trade in at any cost. The amount offered is a lie and they will give you zero for perfectly fine phone without being able to provide any details. Total scam

I've purchased a LTE Pixel watch, and when trying to connect it to my carrier, it appeared that my this service is NOT supported in Israel.
I've spent an additional 100$ for this version and the support rep told me that I can use it "as a Wi-Fi watch"...!
Google invest SO much in digital, and I would expected a simple notification when clicking on the LTE option, that "this version operates only in US, CAN, etc".
I was asking for a refund or a proper connection in Israel, but haven't been replied yet.
Shame on Google!

I traded 2 of my phones 6 months ago. Google store never informed me to cancel the preferred care subscriptions. I've been charged $14 each month for 2 phones for past 6 months. I asked for a refund, and they always come up with a generic answer - "THERE IS NOTHING WE CAN DO, BUT I AM MORE THAN HAPPY TO ASSIST YOU!" Pathetic, Google. You are going downhill.

I was too native to think ordering a new Pixel phone directly from Google was a good choice (like buying an iPhone from Apple). Well I was so wrong. I bought one after seeing availability then the next day I saw an updated message saying it will be delayed without any new date estimate given. So since it has not shipped I decided to cancel as I can buy it from local retailers right away. There was no cancel button. I had to call the customer service and the agent told me there was no cancellation after 60min past the order time. I explained that I was misled by the change in the shipping time and got the agent to speak to the supervisor. They came back to me saying they need to send messages to their supplier … 24 hours later (this is all during a week day), no update. Still waiting.

Google Store is nothing like Apple Store or Amazon. You can't cancel even if the product has not shipped. VERY slow and non responsive customer service (they actually can't do anything … just a messenger between customer and their e-commerce service provider)

Lesson. Never buy from Google directly even if you like their products.

Since the launch of new pixel phone, I was considering buying one. Now that my old pixel screen stoped responding properly, I decided to go ahead and place an order for buying new one. I placed the order on 30th of December with the delivery date of 6 January. Now, new year happens and some holidays come, all was going well, I almost forgot my order, suddenly on 4-5 January my old phone screen completely stopped working. Initially I thought, its okay, as I would be receiving my new phone soon, but then I checked the order and its delivery progress, I got to know that the new delivery is 11th of January. This is unacceptable. Now, I am without any working phone stuck at home, couldn't go anywhere, couldn't call anyone.