Best Buy

I purchased a used iPhone from best buy to replace one that was broken. I paid 465.00 for it. When I received it I connected it to my Verizon account and immediately started having problems. It would not stay connected to the network, you had to turn it off and on to reconnect, and it would only stay connected for a short time. I took it to Verizon who said it was the phone itself. I contacted Best Buy who agreed the phone was defective and sent me a shipping label to return it. It was received bu Best buy on March 16. They informed me that it would take 10-14 business days for the refund. After 14 days no refund was issued. I contacted Best Buy who said they "accidentally" sent the phone back to me for some reason. So now I have a broken phone that they held onto for a month. Best Buy is now saying the return period has passed. Unbelievable! Save your time and money and stick with Amazon!

Dont ever buy on line. TERRIBLE. Bought a T. V. package promotion $2720. Scheduled home delivery for a week later due to my being out of state. They send a order confirmation but with 3 different deliveries being sent by UPS within two days. Thus expensive electrical products left outside for 5 days. They would not change delivery date or allow pick up in store even though they hadn't even had a UPS tracking number yet and the order was still being processed.

I purchased 2in1 dell laptop on 3/21, kid went away and start using it around 4/18. Computer shows strange message every 30-40 mins and go back to reboot mode. When I chat online for help I was told that return date is passed so I can't return. I remind the representative that I am not calling for return. I called in to report issue and looking for technical support. I was told that take to nearest Best Buy but Best Buy will charge me to fix the problem. I requested if your product is not working what I have to do with this. I requested to open dispute and let's see what happened. I heard this first time in my life. With in 30 days, product not working as per standard and Best Buy telling me I have to pay them to provide me support.
I will not buy anything from beat busy.

I had a bad experience with an order I purchased online from Best Buy. My order # is *******761.
The shipment went into delivery status 1 day after I placed the order and should have delivered the following day. Then apparently it got lost in transit and I called their customer service. They were not helpful at all... they worked off of a script and told me they cannot do anything for me until 7 business days are up. They also would not let me talk to a supervisor. After that they told me it will take another 10 days to figure this out with the carrier and then "maybe" i can qualify for a refund or reshipment. I'm still waiting for them.

I needed to purchase a washer and would never go back to purchase an appliance there. They were totally understaffed and the manager of the department never lifted his head from the computer to acknowledge anyone. The staff who works there doesn't even greet anyone who comes to their department. Went to store manager and he was totally overwhelmed with cash register problems. Second time this week that I tried to go there and same results. Usually, I have a great experience but not this time. Guess I need to give my business elsewhere.

Do not buy the total tech program. This Best Buy, Salas associate, sold me the total Tech program under false information. Besides claiming that I could have my electronics fixed no matter what happened to it they did not inform me that there is a $99 deductible. In addition they did not explain that the total tech program it's not necessarily to physically repair the item, but that it is to call and get Remote support. The total tech program is essentially a scam in addition the program automatically renews after the first year. When I brought my laptop in for repair, the geek squad manager was incredibly rude and when I asked to talk to the store manager, he was additionally rude to me. I used to feel like Best Buy was my go to electronics store for major purchases, such as computers however, after this experience, I will never purchase another product from this company.

Purchased Eufy 2 camera security system. Installation by outside vendor could not be completed. Took over 1 and 1/2 hours to get date to finish. The so called help people just played musical extensions...switching back and forth claiming the other had to do the scheduling.
Name should be WORST BUY!

The customer service does not go directly to the store you will visit. All numbers are directed to call center overseas. Called customer service and the person told me I could return a product less than 25 days old as it was a christmas present without receipt. When I arrived they not only did not find the sell by their own order number they could not find it by the purchaser. They would not exchange it or refund the price. I then went home and contacted the website for the store and received the same results. I believe they sold us a previously returned item which we thought was new. The box indicated it had been shipped via ups and we had purchased it directly in store. They are intentionally selling defective equipment that has been returned then when you bring it back to them outside of a 14 day return policy, they refuse exchange... My Air fryer worked for 15 days and quit turning on for no reason. I will never buy another item from Best Buy. Dr Angstadt *******298

I should never have stepped foot in the store. I wanted to find out a bit more about what I was buying. The store wasn't busy at all (mid afternoon on a Monday), but NO ONE would wait on me! We finally got one minute of a computer guy's time and he was clueless about something as simple as an iPad sleeve. The check register woman was incredibly rude. I had my 89-year-old mother with me, as the purchase was for her. I'm sure she'll never go back.

Purchasing a fridge from Best Buy was a complete and utter joke that I don't even know where to begin. Our initial delivery never came. We had our food out and waiting for six hours, and no one ever showed up. I made several phone calls to different reps to reschedule. After several inconvenient phone calls, I finally gave up and went with whatever schedule they have available.

The day finally came for our second delivery. The delivery guy informed us that the fridge is damaged; therefore, they would have to reschedule (for a THIRD delivery). This whole ordeal has been the most horrific buying experience in my life ever.

I would go into detail to show how elementary Best Buy has its scheduling system and interoffice communication, but I want customers to read my review and understand what is ahead of them when purchasing home appliances with Best Buy.

We recently bought a computer at Best Buy. The price was marked at about $700.00, which was a fairly good price considering the features. What was frustrating is the salesman tried to sell us so many different warranties and service contracts. We really weren't interested and he made us feel like we were making a terrible mistake. We did purchase a few hundred dollars worth of services, including their virus scan. The computer is great and the store was nice. I just was not expecting the forceful sales tactic. If you need certain services to guarantee the life of the computer, they should include it in the cost.