You forgot your information. You go online to input information to get your account reset. You put in the correct information (based on your copy of security answers when making the account and when it was finally resolved after much frustration) and it constantly says you are incorrect and then lock you out. You go in store to ask for help. They make you wait 3hrs for help, okay. You speak to the "geeks" there and they say you need to call in instead of speaking to them. Okay. You call in, the phone representative tells you (on speaker phone) that you should go to the store "geeks," store "geek" is freaking out and pushing responsibility to the phone representative. After them talking and arguing, the phone representative helps you to send in a reset request. The request makes you go back online and put in the same darn information, but surprisingly this time it works.
THERE HAS TO BE AN EASIER WAY FOR CUSTOMERS TO RESET THEIR STUFF WITHOUT HAVE TO GO THROUGH SO MANY CHANNELS (ESPECIALLY WHEN THEY WERE RIGHT THE FIRST TIME)