TmobileReviews 57

Unfortunately, I recently had the displeasure of attempting to re-configure my eSIM with T-Mobile chat support. After following the guidance of various support techs and managers for roughly 8 hours and 7 chat transfers not only did my original issue not get resolved, but my one functional phone is now also broken. Hilariously, they now refuse to do anything to fix the issue because, now that both of my device's eSIMS have no service, I am unable to receive a verification PIN via SMS. Even though I received a verification PIN previously in one of the many linked conversations - before the tech I was chatting with had walked me through a workflow that then rendered my other device useless. Who cares that I'm out of the country and now have no service - they suggest I fly back to the states and come trouble shoot the issue in person, or borrow a neighbor's phone to chat via the phone. What limitations does chat support have, exactly? They cannot verify my ID by me sending them my account PIN, billing address, SSN, full name, date of birth, and an assortment of extremely long device specific codes? 0/10 Do not recommend.

During Christmas holidays I had a black Friday deal everything all these things for free now as time goes by my pill was only supposed to be $272 every month. My bill is 450 500 and it's an every time I call customer service and talk to supervisor they're gonna fix it. They're gonna fix it yesterday I talked to one they're gonna fix it all of a sudden my bills $200 moredone with T-Mobile. They are nothing but liars people stay away from T-Mobile. You will get $#*!ing you will get robbed scammed to don't ever ever go to T-Mobile people watch out there nothing but scams and I'm suing. I'm doing a lawsuit on them big time let me tell you something all the people that work in the stores they sit there and scam you knowing that you don't have the money to pay the bill but they want to scam you out of everything. I'm tired of it and they're gonna know about this. They're gonna get into a big tiff cause I'm suing the $#*! out of T-Mobile customer service sucks. They all suck. Look look at my bills from December January and February February my bill supposed to be 272 with taxes now look at my bills liars scam artist nothing but $#*!ing street of scumbags

I've come to believe that it is humanly impossible to be worse than T-Mobile. It seems that they exist solely to torture their customers with relentlessly crappy service and reception as much as possible. Their WiFi is even worse than their cellphone reception. And every time you call customer service, they give you the same generic excuse (after waiting a half hour+ on hold): "Oh gee, one of our towers must be experiencing problems. Oh well, sucks for you". Never, ever, ever use T-Mobile. They are irredeemably awful in every conceivable way.

I switched from T-Mobile in November 2023 to another carrier. I received a notice of collection in March 2024 from some "collection" agency saying I owe $222.00 to T- Mobile. I paid my final bill when it was due in November so I could switch and have never received any other bills from them, letters saying I owe anything- nothing. They did try to make it as difficult as possible to drop them. I'm not the only person who has this experience with them. Also their customer service is HORRIBLE! You're basically transported to some foreign country where you can barely understand them and you cannot get off the phone with them and they act like you're best friends. It's repulsive. I will be filing a complaint with the FCC and requesting legal action against TMobile. If you're considering using them as your carrier heed this as your warning and run from them as quick as you can.

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The local T-Mobile offices are not allowed to handle billing/plan changes by TM only the "611" number in the Philippines.
You can't understand the "611" staff and they don't understand English and our bills keep on going up and up.
Our monthly plan should have been about $150 month but because of "611" it is now $344.
On of the ladies in our Tempe TM office has a black eye from an irate customer over continued months of excess charges.
We finally had to cancel because no one in the USA can help us.
We began service with Verizon 1-29-24 for $150.
Verizon told us T-Mobile can't continue billing us after their service was discontinued 1-29-24 but TM did.
We received a FINAL Bill in January 2024, which we paid, but new bills keep arriving incl 3-8-24.
If T-Mobile just paid their staff a decent wage, the managers could handle billing and plan complaints.
The Philippine people are probably paid $2 an hour so they are angry and revengeful.
Just take a fraction on the millions spent in advertising and compensate your American workers to handle disputes.
There are over 8 websites with negative reviews regarding T-Mobile incl the Better Business Bureau.
Praying BBB will help us because our only option is to stop paying them and wreck our perfect credit.

WHY DOES THE HORRIBLE ROBOT THAT ANSWERS T-MOBILE'S 611 COMPANY PHONE NUMBER NOT RECOGNIZE THAT I JUST PAID MY BILL? WHY DOES IT ASK, "DO YOU WANT TO REFILL YOUR ACCOUNT NOW?" WHEN I ALREADY DID?! WHY HASN'T T-MOBILE EMAILED AND/OR TEXTED ME A PAYMENT RECEIPT TO ACKNOWLEDGE THAT MY T-MOBILE BILL HAS BEEN PAID? WHY MUST T-MOBILE CUSTOMERS GIVE THE PHONE ROBOT OUR ACCOUNT PIN NUMBER AS WELL AS GIVING IT TO A HUMAN T-MOBILE EMPLOYEE WHO COULD POTENTIALLY STEAL OR ALTER CUSTOMER PIN NUMBERS? HUMANS ARE GENERALLY WILDLY UNPREDICTABLE BY NATURE. T-MOBILE SHOULD MAKE THE ABOVE-MENTIONED COMPANY CHANGES, AND PLEASE ENSURE THAT THOSE CHANGES ARE MADE. FUTILELY I SAY THANK YOU, BUT I SADLY DON'T THINK ANYTHING WILL CHANGE, CERTAINLY NOT FOR THE BETTER IN THIS TECH-DRIVEN WORLD.😟

Although my first review indicated how horrible the services were (wifi services). The great customer service that I have experienced with t-mobile due to the poor wifi service puts you right to ease. There caring attitude towards the given situation was much needed aswell as appreciated tremendously!

Switched from spectrum to tmobile home internet in Oct '23. They sent me a $150 rebate form with an activation code. Found out today Jan 26,2024 that it was denied bec " Ineligible activation source". Sent them a message asking what that means.

My recommendation of find another provider other than TMOBILE cannot be made strongly enough. They charged me whatever they felt like for over a year. Countless phone calls only resulted in more frustration, but no explanation for the fluctuation in bills. Finally, I got tired of it and made a switch- one of the best decisions in 2023. However, TMOBILE was not having it. Although I called after paying off my phones and was assured that my account was closed with a zero balance, they later said I did not return a hot spot (despite providing a tracking number that it was receive by TMOBILE). Then they sent me to collections for 1O YEAR OLD equipment that they never notified me needed to be returned. That has also been returned. But TMOBILE still will not let go. I have filed a complaint with FCC, and we will see where that goes. But you have been warned...

We have been Sprint, now Tmobile customers for over 35 years. They have always been good. Now, their in store service is a pleasure.

Unfortunately I have to call them every month because of being a customer for over 9 years with them I noticed that I had been being over charged. I am grandfathered in with them on a contract and they are trying very hard for me to switch to their "NEW" plan which would cost me more and then my other contract would be null and void. I call every month like clock work for my adjustment and it is a battle of tell me why. I ask them to simply pull my account up and they can see all of the calls not to mention the notes. They say they see them and then ask me to go over it with them again. It is always the same thing. I will make this adjustment and I will call you back with a fix so you don't have to call again. Never hear from the. Makes it hard to recommend them when I found they were doing this for way too long and now have to call and spend roughly an hour of my time on the phone monthly to get it straight. I explained what they could do to correct it and they tell me that is a great idea but we can't do that...a company this size should be able to fix something so simple...guess not. All I can say is not matter who you have service with be sure to watch your bill!

They kept charging my credit card after I switched to Verizon. They even tried to charge me $30 for Netflix which I don't have. I will never use them again.

I Do not recommend Tmobile customer service is horrible and accountability is not a issue hopefully they go bankrupt from poor customer service

Be warned. I wish I wasn't stuck with this service. I was immediately unhappy with their service :/ for one I had to drive 45 min back to that store multiple times bc they kept messing up and my phone wouldn't work, and for 2 they sold me a phone I didn't want and were pushy and then didn't even have it in stock but charged me for waiting to get it delivered and then sent it to the wrong address I told them twice on my license that was already post office changed so then I had to pay more of my own money not to mention gas to have it re reouted to a mail store in town and rush to pick up on my lunch break 2 days after its scheduled delivery.

On October 7,2023 I went to a T-Mobile store located at 100 Viewmont Mall 842, Scranton, PA *******. I went into the store and HUNTER helped me. Hunter told me about a promotion and a trade in value. Hunter asserted to me and multiple other people including the account owner that the promotion they were running was for $350.00 PLUS IN ADDITION the trade in value of the old phone which was valued at $260.00 for a total of $610.00 being applied to the new phone making the installment payments a total of $24.58 monthly. On October 12,2023 the phone was received and I was to do the deferred trade in for the old phone. Went to a T-mobile store near home and was told that the information I had was inaccurate and I should call the store that provided that information. On October 14,2023, I spoke to a representative named Jennifer over the phone (recorded calls) and explained the situation, she promised me a call back Monday October 16,2023. THIS CALL NEVER OCCURRED BECAUSE SHE NEVER CALLED ME On October 16,2023 after failure by Jennifer to call me back I called again and was transferred to Nadia another rep. I explained the situation to her and because of the situation she sent me to her Supervisor Danielle. Danielle said that there was nothing they could do to honor the price the EMPLOYEE gave me on October 7,2023. T-mobile's employee misrepresented the terms of the promotion to MULTIPLE PEOPLE IN RELIANCE THE MISREPRESENTED TERMS THE AGREEMENT WAS AGREED TO TMOBILE DOES NOT WANT TO TAKE ACCOUNTABILITY FOR THERE OWN EMPLOYEE'S ERRORS. To put into context, there was misinformation provided by TMOBILE'S EMPLOYEE who they TRAIN and who they are RESPONSIBLE FOR. As a result of the inaccurate information my payments are higher for the new phone then what was represented to me on October 7,2023. I tried to speak with TMOBILE and they refuse to rectify the situation saying they cannot do anything about it. After 13 years I believe it is time to leave.

Their phone and internet service works well enough but if you get on a prepaid plan don't expect the T-Mobile app to ever work and you'll be lucky if your visual voicemail app works.
I've gotten so sick of bad excuses and no results that I'm switching to Verizon next week.

First they cheated me on my phone insurance. Telling me that I couldn't by Apple care warranty service ounce I bought the new iPhone 12 Pro Max from them They lie to me, informing me that I couldn't buy Apple Insurance, I found out from Apple.com I could of bought my insurance from them. I believe T-Mobile lied that way I had to buy their insurance for way more, which I had been paid for 2 years of $18

Than, Worst higher team support, my phone was locked when it was supposed to be unlocked when I had paid it off 1 yr. Ago, When I had switched over to another service, my phone was still locked. Now they said it's going to take 5 days plus. I m out of luck without a phone. Be careful and read the other reviews to make your decision.