Lynette R.

My recommendation of find another provider other than TMOBILE cannot be made strongly enough. They charged me whatever they felt like for over a year. Countless phone calls only resulted in more frustration, but no explanation for the fluctuation in bills. Finally, I got tired of it and made a switch- one of the best decisions in 2023. However, TMOBILE was not having it. Although I called after paying off my phones and was assured that my account was closed with a zero balance, they later said I did not return a hot spot (despite providing a tracking number that it was receive by TMOBILE). Then they sent me to collections for 1O YEAR OLD equipment that they never notified me needed to be returned. That has also been returned. But TMOBILE still will not let go. I have filed a complaint with FCC, and we will see where that goes. But you have been warned...

I was very hesitant to purchase from the Outnet, based on reviews. But I was pleasantly surprised. Prices for leather jackets were very good. I had to return two of them, only because of sizing. They were gorgeous jackets for great prices. Most of all, I was delighted with the Customer Service. They answered immediately, were knowledgable, and courteous. My exchange/return was handled with professionalism and I was kept in the loop via email. I will definitely use them again! I'm sorry for those that had bad experiences.

So- there were some good sale prices. But the site kept freezing. So I had to keep leaving and re-entering the site. This took forever. Perhaps because of this, after placing the order, I received an email that my two favorite items were no longer available. So I decided to chat. Thinking there may be something similar. The lady I got stuck with was incredibly rude. Completely unwilling to work with me. Also, completely unwilling to work with me regarding a price matching request. I was told she was the only one there, so I had no other options. Then she did something that NEVER has been done before. She rudely left the chat prior to its completion. I couldn't be more disappointed. As another Site Jabber member also had difficulties actually getting sale items. In that case, Swell offered 30% of future purchases. In this case, they cancelled TWO items, and refused to even apologize. I'm wondering if their customer service continues to get worse and worse.

I am updating a previous review of VRBO/HomeAway. We were two Moms traveling with two kids for a sporting event. We had a Property Manager illegally evict us, based on misinformation and false accusations. He was watching us via video cameras placed on his property, which is creepy enough. But he accused us of exceeding the occupancy limit. Laughable because we had two kids traveling without their parents over for a quick dinner. They DID NOT STAY AT THE PROPERTY. And the original lease agreement was for "no more than 3 people per bedroom." This was a 3 bedroom house. So even if the kids had stayed, we still wouldn't have reached the capacity limit. He accused us of destroying his garage door - even though we immediately provided VRBO pictures of a completely UNDAMAGED garage door. He accused us of City Ordinance Violations - which never occurred... did you read the part about 2 Moms and 2 kids? So the Property Manager sends threatening and bizarre emails. He threatens to have us removed by the police. And calls for our immediate removal from the property. Ultimately, we go to quickly fetch our belongings, and the Property Manager DELIBERATELY locked us out via remote access, preventing us from getting our stuff. Several days later, I inquired about the return of my$1500. 00 Damage Deposit via the VRBO website. At first the Property Manger told me he returned my $1500. 00 damage deposit, minus monies for fees. What? I told him that, by CA law, he must provide receipts. He then said he took the entire 1500. 00. Part to cover "fees." Part to cover replacement of the garage door. And he kept ALL the rent- even for nights after our eviction. All communications with this property manager went through the VRBO website, including the THREE different rental agreements, that the Property Manager amended along the way. He added a statement indicating that I must forfeit my Damage Deposit if I violate the rental agreement in anyway. This is CLEARLY illegal, as a damage deposit is for, well, damages ONLY. In a response to an Attorney General Inquiry, HomeAway states that they are "not party to any rental agreement or other transaction between the users of the site." They clearly state that every aspect of the property (quality, condition, safety, legality of the properties advertised, the accuracy of the listing, etc) is "solely the responsibility of each user." So exactly what does the Book with Confidence Guarantee Cover? By VRBO/HoweAway own's admission, it doesn't cover the safety of the property. Or the accuracy of the listing. Or the quality. Hmmm. So where exactly do your fees go? And for what type of protection? In my case, HomeAway rejected my Book with Confidence Guarantee because I violating "the owner's policy regarding additional guests." This is pathetic. Who considers a child, who comes for a 1.5 hour quick dinner a "guest" in the context of a hotel or short term rental. I informed VRBO that the kids in question were paying "guests" at a local hotel, not at the property I rented. I had the hotel receipts to prove it. VRBO DOES NOT CARE. VACATIONERS BEWARE!