On October 7,2023 I went to a T-Mobile store located at 100 Viewmont Mall 842, Scranton, PA *******. I went into the store and HUNTER helped me. Hunter told me about a promotion and a trade in value. Hunter asserted to me and multiple other people including the account owner that the promotion they were running was for $350.00 PLUS IN ADDITION the trade in value of the old phone which was valued at $260.00 for a total of $610.00 being applied to the new phone making the installment payments a total of $24.58 monthly. On October 12,2023 the phone was received and I was to do the deferred trade in for the old phone. Went to a T-mobile store near home and was told that the information I had was inaccurate and I should call the store that provided that information. On October 14,2023, I spoke to a representative named Jennifer over the phone (recorded calls) and explained the situation, she promised me a call back Monday October 16,2023. THIS CALL NEVER OCCURRED BECAUSE SHE NEVER CALLED ME On October 16,2023 after failure by Jennifer to call me back I called again and was transferred to Nadia another rep. I explained the situation to her and because of the situation she sent me to her Supervisor Danielle. Danielle said that there was nothing they could do to honor the price the EMPLOYEE gave me on October 7,2023. T-mobile's employee misrepresented the terms of the promotion to MULTIPLE PEOPLE IN RELIANCE THE MISREPRESENTED TERMS THE AGREEMENT WAS AGREED TO TMOBILE DOES NOT WANT TO TAKE ACCOUNTABILITY FOR THERE OWN EMPLOYEE'S ERRORS. To put into context, there was misinformation provided by TMOBILE'S EMPLOYEE who they TRAIN and who they are RESPONSIBLE FOR. As a result of the inaccurate information my payments are higher for the new phone then what was represented to me on October 7,2023. I tried to speak with TMOBILE and they refuse to rectify the situation saying they cannot do anything about it. After 13 years I believe it is time to leave.