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bestbuy.com
Colorado
1 review
1 helpful vote
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They need help
December 26, 2019

Ordered a security sensor on 12.22 with guaranteed delivery 12/24. Received an email that shipment delayed. Called 12/24. And told them we are leaving 12/28 and if shipment to arrive after 12/27 it will set outside all winter. Was told "no to worry" would arrive before that. Was given a tracking number that didn't work until 12/26 and then UPS said it hadn't received the shipment. BB no help. This company is dead from the shoulders up and I expect them to be out of business in the next few years. Be clear I called them 3 times and was always assured "no problem" I would have cancelled on 12/23 and they didn't have the product ready for shipment until after 12/26 and would not let me cancel. This is not Amazon type service.

Date of experience: December 26, 2019
Minnesota
6 reviews
17 helpful votes
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On April 6th I ordered a Playstation 3 game for my son from the Best Buy website and am just now receiving an e-mail stating that it is about to be shipped (April 12th). Not that it was shipped... just that there was a shipping label created for it. I'm not sure what the delay was, but that seems like a very long time for something to be shipped out, especially from such a large company. I had ordered several items from other online stores on the same day, all of which have arrived, and this package hasn't even left the warehouse. I had ordered a tie and dress socks from Europe on the 6th as well, and it's pretty sad that both packages will likely arrive around the same time. Ridiculous...

Date of experience: April 12, 2016
Illinois
7 reviews
1 helpful vote
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The prices are always too high at Best Buy. I used to love going to Best Buy till about 5 years ago. But ever since 5 hours ago Best Buy has been a place where people are not very friendly. They really don't help you. And act very obnoxious if you are not educated about a certain technological thing. Overall I prefer other stores.

Date of experience: March 26, 2015
GB
4 reviews
0 helpful votes
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Decided to purchase two new Android phones from Everbuying as a friend had recently bought one from them.
The phones arrived within 8 days of payment,(very fast shipping).
The phones are very very good and totally as per description on the website, very good quality for such a bargain price.
We are very happy with our purchase and will be shopping at Everbuying for similar items very soon.

Date of experience: April 12, 2015
North Carolina
1 review
1 helpful vote
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Worst Buy
January 4, 2019

When I made purchase ($1500) with store card, they included the reward points to a wrong account and I asked for the correction. Then it took them forever to fix the mistakes they made, I have called four times already, Best Buy still keeps the mistakes they made. Best Buy deserves zero star, the worst company in the world! It should be renamed as "Worst Buy".

Date of experience: January 4, 2019
Georgia
3 reviews
8 helpful votes
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This company was horrible. They charged me a TON of money to diagnose my computer and after the diagnosis, they called me back to charge more and stated it would be 4-6 weeks to complete the repair.

Glad I took it to another local company who fixed it in two days and charged less than a third of what I was quoted.

I am thankful for having options!

Date of experience: July 18, 2014
Texas
13 reviews
32 helpful votes
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Online vs. on site
June 25, 2016

I have done both types of shopping and I detest our local brick and mortar stores as they are staffed with dipsticks.

I have purchased several items online. Got free shipping and good prices with some of the things. Was hoping not to pay tax since the shipping unit was located in another state... but alas the get you by those financial short hairs too.

The online stuff arrived in good shape and on time or before

Date of experience: June 25, 2016
New Jersey
1 review
0 helpful votes
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Got my speakers(kickers) done on my truck and had to go back at least ten times to get them fixed. After all that I just wanted my money back to get it done somewhere else. I paid $339 and got back $140. $30 in cash, the rest on a card. And the store manager was completely ignorant. Honestly will never step foot in a best buy store again.

Date of experience: June 30, 2016
South Carolina
12 reviews
8 helpful votes
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I love Best Buy. Can't say I buy all my electronics there but we did buy a refrigerator there about a year and a half ago. It failed repeatedly over a six month period though it was a $2000. 00 product. BB replaced it without hassling me and was very easy to work with in the process.

Date of experience: December 14, 2015
Florida
2 reviews
3 helpful votes
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Bought a Samsung 60" LED, the arrived with cosmetic damage. I didn't even notice, it was the delivery men that noticed the issue. They immediately showed it to me and reported the issue. To my surprise, they picked up a replacement and delivered the same day. That's service, thank you Best Buy.

Date of experience: January 10, 2013
Georgia
4 reviews
8 helpful votes
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Always impressed
April 18, 2016

Despite rarely ordering from the site, when there is something, more specifically an Amiibo, in stock I'm looking for, the order is processed and taken care of, and usually at my door, within a week.

My biggest plus is definitely how well packaged they are. Other sites like Amazon cram them in small boxes, and yet there is more than enough space in Best Buy's boxes.

Date of experience: April 18, 2016
Missouri
40 reviews
64 helpful votes
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Best Buy sells used items that they refurbish at huge savings and they come with all the warranties as s new product; without the new price tag. Pretty awesome place for families with multiple teens needing those iohones

Date of experience: January 31, 2016
New York
1 review
4 helpful votes
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Do not hire Geek Squad to do anything with your computer. They've been found to snoop through your personal files, including pictures, financials and other documents. Additionally, there are numerous complaints out there about them scamming customers by telling them that they have something more wrong with their machine than they actually do. Its complete and flat out fraud. Michelle's suggestion below was a good one, and that's who I'm having fix this mess the "Geeks" created. Find someone you can trust! NOT GEEK SQUAD!

Date of experience: January 23, 2015
KR
12 reviews
16 helpful votes
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I buy almost all my electronics here because they have great wannabes and they stand behind them. The stores are all set up similar so it makes things easy to find. They have a huge selection of products.

Date of experience: March 9, 2015
Illinois
13 reviews
19 helpful votes
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Great Deals Online
April 8, 2017

I have found AMAZING deals online at best buy. Especially on Cyber Monday. I was able to get laptops of higher quality, unlimited quantities for much cheaper than on Black Friday. Plus, they have great sales and also price match.

Date of experience: April 7, 2017
Michigan
6 reviews
14 helpful votes
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Very User Friendly
April 25, 2016

They have continually improved the site to add a wider variety of options and this is where you can find huge discounts on their returned items. I have found Bestbuy.com is the best place to find the absolute best deal on TVs. Not always the absolute best deals on the internet, but by far my favorite Black Friday website.

Date of experience: April 25, 2016
Canada
2 reviews
1 helpful vote
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Boxing week sale
December 28, 2015

Advertised a product that they new they only had a few of. Not only for the the day of boxing sale but the week as well with no intention on having any of these t. V set for there customers, i think the zellers chain of stores use to pull this crap all the time and now look where zellers is advertise to bring you in and the hell with you once your there good business hope your store closes up…..

Date of experience: December 28, 2015
California
1 review
0 helpful votes
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Get it together Best Buy
September 23, 2019

Oven range came with a big dent out of the box. Scheduled geek squad to come and replace the damaged part. The rep on the phone even mentioned she wanted to schedule the repair far out so the store is sure to have the replacement part. I get an email confirming my appointment which is a 4 hour window, and get reminded again the day before. GREAT.
The technician shows up asking me if I have received my replacement part. What?
Oh he calls the service center, and he is asked to hold 15 minutes. He hangs up because that actually means 45mins in reality.
He then tells me he will swing by the local store and see if they have the parts.
Meanwhile, I have to clear up 4 hours of my time AGAIN to get another technician here to fix something that came damaged.
Why spend money to be hassled like this? Should have gone to costco. SMH.

Date of experience: September 23, 2019
New York
2 reviews
0 helpful votes
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Knowledgeable.
June 23, 2015

I have a New sg6 & needed help cause I accidentally deleted a widget off my, guess you would call my cover page on phone & showed me how to get it back. Then bought cordless charger. So much to learn about...

Date of experience: June 23, 2015
Ohio
1 review
0 helpful votes
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Horrible Customer service. I have to throw away a $5000. 00 TV. The only thing the store manager David at Spring meadows in Holland Ohio had to say was Unfortunatly, and we can't. Well David I can't do business with a company such as this.
Rick

Date of experience: March 28, 2018

Overview

Best Buy has a rating of 2.2 stars from 1,799 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Best Buy most frequently mention customer service, geek squad and credit card. Best Buy ranks 808th among Electronics sites.

service
329
value
288
shipping
215
returns
201
quality
249
+103