Marie L.

Oven range came with a big dent out of the box. Scheduled geek squad to come and replace the damaged part. The rep on the phone even mentioned she wanted to schedule the repair far out so the store is sure to have the replacement part. I get an email confirming my appointment which is a 4 hour window, and get reminded again the day before. GREAT.
The technician shows up asking me if I have received my replacement part. What?
Oh he calls the service center, and he is asked to hold 15 minutes. He hangs up because that actually means 45mins in reality.
He then tells me he will swing by the local store and see if they have the parts.
Meanwhile, I have to clear up 4 hours of my time AGAIN to get another technician here to fix something that came damaged.
Why spend money to be hassled like this? Should have gone to costco. SMH.