mister p.

For a week I have been raining telephone calls upon this outfit trying to get them to sort out a problem of their creation. That is they have stopped the use of my debit card on their guest accounts, which means I cannot make donations. They have been telling me that there is nothing they can do; but I know that they can as I have been in this situation with them before and their executive escalations department removed the problem.

This is what they have been doing instead:

Making opportunities for themselves to put the phone down, such as, after you have countered what they claim, they go silent for a short time say 120 seconds, then they make their putting the phone down speech ie I cannot hear anyone anymore, I am going to put the phone down, you can always call again later to get th problem sorted, thank you for calling paypal, have a nice day. Then they put the phone down.

Or a variation of this ie they do the putting the phone down speech ie I cannot hear anyone anymore, I am going to put the phone down, you can always call again later to get the problem sorted, thank you for calling paypal, have a nice day. Then they wait for for a couple of minutes before putting the phone down.

Here is the thing with both - who are they saying all that for if they are claiming there is no one there? Whose listening? Its just to make sure that they are covered using the recording.

They even put the phone down while you are talking, of course making sure that there job is covered by doing the end of call speech - and this is despite the fact that they are not supposed to do that - so they claim!

I had one yesterday telling myself that it was my card issuer that was causing the problems not paypal. I repeatedly called him a liar. He put the phone down while I was talking. I then contacted my card issuer, who assured myself that there was nothing wrong with my card. I also recorded this and the paypal bloke who was telling me it was not paypal. I returned to paypal to prive my point by playing the recordings to them. The woman while the recordings were being played to her make her job covering excuses and put the phone down. You see she saw it as an opportunity as I was not there or highly unlikely to be able to hear her or know what was happening to put the phone down 'scot-free'. Unfortunately for her I have two recording devices, so she was recorded in the act.

I am sure that if you were standing in the middle of a field covered with grass, and you said the grass is green they would say 'no its not'.

[UPDATE] There has been some progress. I now can use my debit card online to make donations. But this took a further conserted effort. I finally got thriugh to someone who in typical Paypal fashion symphases with my plight over the phone, but did not do anything there and then to releive the situation. A number of weeks later I find that this problem has gone. So I guess what I said to this guy got through.

But I still would not have an account with them, and still will have as little to do with paypal as possible.

Initially signed up with this outfit, but later cancelled due to the stupidity of call centre staff question "is this your account?". However a couple of weeks later I tried to resign with them (I know its not rational!). This time over the phone she said they were using the postoffice database for finding addresses. I challenged this as if one goes to the postoffice website and put a postcode in to their search box what fuelbroadband has is not the same as the postoffice database. Surely the postoffice is using the correct database. But no, don't admit we are wrong or lying. So I could not sign up over the phone. But I could do it online, that is of course if I ignore the error in their database - wrong address put in their by another isp - yes its a isp database not postoffice database. Anyway I signed up online and waited for the result. Failure. When asked via their site I was given that it 'may' be reltated to a credit reference agency. So I got a statutary credit report for myself from the credit reference agency. No footprint from fuelbroadband - they had not on either occasion checked the credit reference database. I called and pointed out this fact to them. Anyway, avoid if you do mind being lied to by hapless call centre staff. BTW this outfit was once called newcalltelecom.

It's difficult to know where to start. For myself it was and is always about their customer service over the phone and in writing. I suppose it may be best summed up by this quip - "we don't lie, we just don't tell the truth he-he-he aint we clever". Their attitude is that the customer is even more stupid than they are, and as a consequence can say and do what they like, and the customer has to do what the hapless call centre staff likes as well. Awful. They have put me off from having another provider for a long time.

Not only the above but they will say anything to make a sale - in otherwords lie - claim that everything they do is covered by OFCOM and when challanged try to say well "we are a telecommunications company and OFCOM handle telecommunication companies" and when this is challenged by splitting different areas such as the ICO handles data protection not OFCOM, their reply 'is how do you know this?' - the question is why do they 'not' know this? BTW according to talktalk OFCOM also allows them to do a credit check - but they dont as I contacted OFCOM who were annoyed at myself, said they did not, and told me to contact the company.

There is also the small matter of 27 identical entries in a row on my account notes which when talktalk were asked they refused to supply an explanation, hiding behind rules that have already been fulfilled ie I have proved identification to be able to receive the account notes in the first place, therefor I have already provided identification to receive an explanation; but no this is where talktalk say they do not know who they are dealing with and that I need to supply the same identifying information even though we are continuing with the same topic and line of enquiry - but of course they are covered by OFCOM right?

I telephoned them about a problem with their site - something that didnt make sense, and still does not. Then their dance began. They found ways to put the phone down on myself, but simultaneously keep their job. What do I mean by that? Putting the phone on hold or mute indefinitely is effectively putting the phone down on the customer, but without actually putting the phone down on the customer.
In addition, I telephoned them to complain about this tactic. I spoke to a supervisor, who after I told him what had happened and what I thought about it, just said 'sorry' then proceeded to ask why I was calling. Surely I said it is obvious why I am calling, as I have just told you. But try as I might he still persisted in ignoring, and changing the subject. So I closed the account, with btw not going through a proper security screening. So anyone could call them and close any account that they happen to have the correct answers for the so-called-security-questions, as the questions are common knowledge ie name, address, postcode and email address.
I call them now from time to time just to prove how stupid they are, with ridiculous questions asking for their opinion on make believe world events. Here are two questions. The first "what do you think of president de gaul of france nuking china because china was manipulating the french currency, the franc?" The second question I have posed is "what do you think about Lee-Harvey-Oswald being able to get a gun of the black market and shooting Jesus. Do you think he should have been able to get a gun of the black market to be able to do that?". The answers are ridiculous to the extreme, and just prove how stupid these telephone staff are. I was roflmao at their attempts at answering. Very amusing.

Paid £461 sterling for 50 silver coins. Paid by bank transfer. Paid within time period. No delivery. No explanation. No communication. Phone always engaged or no answer. Rip-off avoid.

Received an email from them this morning stating that they are now trading under a changed url - eurgold.de

EDIT - This company/business is no longer about. The owner a certain Shane Buckley packed his bags and ran after trying on zerohedge to restart the scam with another website - goldbullioneu - He was thrown off the zerohedge website, the new site was immediately moth balled, and that is that.

Trying to set an account up. Came to the payment options. Found that even though their was an option box next to paypal this was a faux option. It is compulsory to tick the paypal 'choice'. Weird. I, m guessing that legally you can make a payment anyway you like, but ebay want to 'legally' force you to use paypal. Once you tick the box your choice has gone. I telephoned on numerous occasions as I could not understand why there was an option box, but it was not an option. After one hollow reply after another, the account was closed by ebay. I am now for life permanently banned from having an ebay account, unless I send documentation ie photos of myself. Strangely it hasnt killed me and I fail to see the punishment or bad effect of this. They are basically a law unto themselves. Judge, jury and executioners. The wild west.

Bought what was advertised as 100% cotton shirts. Turned out that they were a cotton/polyester mix. Complained to alibaba. Went through their process. Took photos of the label that shown the percentage of the mix. All the while the seller with the broken english was complaining that he had done nothing wrong - "dears". Alibaba made a decision. Because it was 80% cotton I was to be refunded 20% of the cost of one shirt. But I bought two shirts together. They had the same order number. I sent photos of two shirts - different colours. They didnt put two-and-two together. The western way is to get a full refund - not 20%. As it turns out I did not even get that money. So no refund - 'dears'! As thick as two short planks put together. They make a poodle look intelligent.