• Updated review
So, customer service told me that I could return the second botched delivery in exchange for a refund to the "original form of payment on file", which would be my debit card or paypal. After a couple weeks of waiting, I received 96 cents, as opposed to the $12.30 that I should have gotten. The rest was given to me in the form of another sanrio gift card, I'm assuming (I can't access my sanrio...
• Previous review
I first ordered from them about a year ago at this point. After waiting a few months, my order still hadn't arrived, so I contacted customer service. I described my issue and gave them my order number. They said that they were experiencing shipping delays because they had recently moved warehouses, so it would probably be a few more weeks before my item shipped out. That sucked, it was meant to be a Christmas present and Christmas had already passed. But whatever, that's beyond their control. I wait another couple months before contacting them again, letting them know that my item had yet to arrive. I provided my order number again. They told me that it would be a few weeks before the item would ship because they were dealing with COVID-related restrictions. Fine. I wait a couple more months before contacting them again. A few days pass before I get a response. They tell me that (according to their records) my order arrived in December, a couple weeks after I ordered it. I ‘lol'ed and asked for a refund. They only give store credit. Fine. I order another item (a cushion) from them, a little less than a year after ordering my original item. My order totaled about $13. About a week later, I receive a package worth about $3. Instead of sending me what I ordered, they sent me tape. The shipping slip inside says that the package contains the cushion I ordered. I wish. I emailed customer service, they didn't respond for a week. I emailed them again, they sent a copy/paste message saying that emailing them again would cause my place in the queue to change. Miss Hello Kitty, I am poor and want to give my mom a Christmas present. Please stop scamming me :(