SANRIO

Lost package, even stated by UPS as being lost & never arrived. They won't issue a refund. Lied about working on the issue, until I reached out to UPS myself. Had to dispute the charge.

My daughter received a Sanrio night light as a gift, the first time using it with brand new batteries it only took a couple hours for the batteries to explode! I wrote Customer support and they were completely useless. Because I could not prove it was bought off that site, my daughter now has a piece of plastic she can look at! Thanks Sanrio for the piece of junk. What kills me is I've been buying from them since the 70s. All anybody cares about anymore is making money and will do anything to get it! Whatever happened to good old Customer service!

So I ordered 1 item on Dec 3 2022 a stationary set for my daughter it's her birthday. Well it's already paid for and the status as of now is unfulfilled. Which is load of crock because it was Not out of stock so I emailed the company 2 days ago. No response. So I just wrote another email like 5 mins ago and no response. Oh if u try and get a refund it states in the policy u will not get shipping fees. I'm bout to find a phone number. If I don't hear back asap

I've been wanting to order from Sanrio for the longest but was hesitant because of all the negative reviews. I decided to finally give it a go and my order was shipped the same exact day it was placed! It only took a few days for it to be delivered which is a huge plus. Also, I wanted to mention that I had a good experience with their customer service. I emailed them a question regarding my order and got a response within 10 mins. Definitely plan on ordering from them some more in the near future!

First time ordering from Sanrio in thanksgiving of 2022. Ordered on Wednesday arrived on Saturday with tracking from USPS. Items came quickly and as described from sanrio.com. Haven't had any of the dilemmas noted by other people.

I ordered the Hello Kitty Polaroid 600 camera from sanrio's site, but I became extremely anxious after seeing the horrible reviews they have. However, my experience was great. They shipped my item within 3 days, and customer service responded very quickly. I contacted them for something on a Sunday, and they responded the next day in the early morning. Lastly, they packaged my product nicely with a lot of bubblewrap. The product itself works amazingly as well. Overall a pleasant experience.

I bought over $50 worth of items for their promotion because I'm holiday shopping, I thought it would be nice to get the bonus gift to! Just a little container, probably cost them like $5 and when my order arrived, it wasn't there! I emailed them and they said I didn't tick the box, which I never saw a box? And that they can't add it retroactively and it's out of stock anyway, have fun. They are an international company with so many $$$ and they can't be bothered to even offer any amends for this small item? Cheap and crappy. Never buying from there again. They want to scam people into spending more for fake promotions.

They sent a fake product the first time but I had already ordered a second product and they intercepted it and had it returned to them but still charged my card. I sent an inquiry email they said they would respond within a day still haven't heard. Should have researched better before ordering when there is no phone number the bells should have started ringing. It's hard to believe there are people out there that are blatantly dishonest.

So, customer service told me that I could return the second botched delivery in exchange for a refund to the "original form of payment on file", which would be my debit card or paypal. After a couple weeks of waiting, I received 96 cents, as opposed to the $12.30 that I should have gotten. The rest was given to me in the form of another sanrio gift card, I'm assuming (I can't access my sanrio account anymore). This is because the first time they refunded me, they said that they couldn't give me a cash refund and instead gave me a gift card. Looks like this multibillion dollar company can't afford to give me my $12 back! They must really need it!

The delivery itself came in less than a week and I was pretty surprised. However one of the item boxes I ordered came damaged. I also ordered a longuefly purse and it's obviously used, they couldn't even restuff it or make it appear new. It also has a dirty spot that I can't remove and some of the paint of the product is coming off. It's very obvious someone opened this and returned it. Really disappointed since I spent $60 dollars on a damaged item. At that price I expect it to be in perfect condition.

I received today Monday 7/31/2023
3 pairs of Sammrio Shoes which were ordered over a month ago. All 3 pairs were absolutely covered which looks to be rat fesies? Below are pics which is my proof.
I demand a complete refund of my money ASAP approximately $82.00 tax and all.

I did not receive my cinnamon roll, backpack, the little little cinnamon backpack for my granddaughter. I did not receive a tracking number for this package. I received something by email stating that it was delivered. It was not delivered. I still don't have it I cannot get in contact with the company.

I kept getting an order error message, so I called my CC company, they showed 5 duplicate orders approved by Sanrio. I emailed Sanrio, twice, sent a customer care request, even looked up their phone number left a message, no responses at all. Now an order I wanted to be rushed for Christmas, cant go through and now Im on hold with my CC company trying to get these 5 transactions cancelled. Never ordering from Sanrio.com again! My girlfriend will just have to find another obsession.

This website gives you the false hope of becoming one of many Sanrio's "best friends" just to make you pay an absurd amount of money. But don't worry! If you spend 100 dollars or more you'll get free shipping! What a deal! DO NOT PURCHASE FROM THIS WEBSITE AT ALL!

Their products made in Japan, high quality and cute, but the company handle the orders irresponsibly. Placed an order and applied their coupon code with free Hello Kitty blanket, my product came without the free gift, please note their policy: all products need to be returned together with the free gift or free gift charge full price, they have double standards, they can skip the free gift but customers need to return it.

Wrote a post regarding their bad customer service in their Facebook, they deleted my post, so you never see any negative posts there

Their telephone hotline no one pick up, no one call back even you left a message; email them they respond randomly and after a few days.

Don't waste your money there

We placed a Christmas order and didn't receive any type of email confirmation. I fortunately took a screen shot of the order page which had an order number. We inquired about the order and they said it was delivered except that we never got it, rather than help us, they told us it was our fault for selecting specific delivery method which had all to do with delivery dates and nothing about signature option or insurance option. We didn't even know it was delivered until we inquired. We didn't get any type of email notifications. Their customer service is horrible and now we're basically out $132 and our sisters doesn't have a Christmas gift.

Made a large order on 10/17, since then I have emailed customer service several times to determine shipping date and arrival. With each question I receive same answer, that my order has shipped. Last 2 emails to customer service have no response. Today is November 14, still no delivery. There is no way to contact company via telephone. This is sad because my grandchildren love this product. Does anyone have an answer how to contact the company directly?