SANRIO

We placed a Christmas order and didn't receive any type of email confirmation. I fortunately took a screen shot of the order page which had an order number. We inquired about the order and they said it was delivered except that we never got it, rather than help us, they told us it was our fault for selecting specific delivery method which had all to do with delivery dates and nothing about signature option or insurance option. We didn't even know it was delivered until we inquired. We didn't get any type of email notifications. Their customer service is horrible and now we're basically out $132 and our sisters doesn't have a Christmas gift.

Made a large order on 10/17, since then I have emailed customer service several times to determine shipping date and arrival. With each question I receive same answer, that my order has shipped. Last 2 emails to customer service have no response. Today is November 14, still no delivery. There is no way to contact company via telephone. This is sad because my grandchildren love this product. Does anyone have an answer how to contact the company directly?

Do not waste your time and money with this company, we've been trying for weeks to arrange an exchange on an item. Making daily calls and sending daily emails with no response.

I ordered 6 items from Sanrio.com at the beginning of December, and have only received 2 of them. However, Sanrio.com still charged me for all 6 items. They kept the money, but also kept the items I purchased. That's called stealing.

Customer service is literally unreachable. They don't respond to emails, don't answer the phone, and don't respond to messages. I've been shopping with Sanrio.com for well over 10 years, and will no longer shop with them ever again. This is completely unacceptable.

I cannot even begin to express how happy shopping sanrio online has made me. Before I moved, I would always do my HK & friends shopping at a tangible store, but since the move (8 years ago)there isn't a store within 50 miles of me. This led me to do online shopping at Sanrio.com when I am not back in my hometown visiting. Everything I have ever ordered is perfect, genuine and on time, although I must say that the shipping fee is only worth it if ordering plenty of items.

As previous reviews have stated. I placed an order in November to get some early holiday shopping done. Two weeks go by without hearing anything so I contact Sanrio's customer service and they state that they have warehouse issues and that the items will ship in 5 to 9 days so I wait. I hear no word again so I contact them today and they tell me again about the ongoing warehouse issues and offer me a 30% discount on a order if i decide to cancel. Why would i place another order when I can't receive the current one? Thanks but no thanks Sanrio. Try again. Anyways they are unable to provide even an ETA of when my order will arrive so now I will have to scramble to get last minute Christmas gifts when I was fairly certain that I had done all my Christmas shopping early I've been a fan of Hello kitty and other Sanrio products my whole life but I doubt that I will ever buy another product from the online store again due to this. This kind of customer service should not be tolerated.

So I ordered a nice big shipment from Sanrio from the first time not knowing what to expect, week passes and I find out that during the shipping process my items were damaged. Then I contacted Sanrio by email informing them, yes they did respond but instead of just sending a new shipment right away or issuing a refund at the same time they had to file a claim which took up to 21 days, and if it didn't go through I had to personally contact my card company and have them speak to Sanrio's "fraud" department to get a refund. I should also add that I had glass products in my shipment, also keep in mind that this has taken up an entire month and I still haven't received any products nor my money back. The fact that a brand and company as big as Sanrio would be so cheap to a customer is disappointing.

... than order from here again! I placed an order in November for a Hello Kitty Christmas sweater with a promo code for a free item. Two weeks later, I only received the free item. Christmas has passed now and still no sweater. 6 calls to customer service during business hours, no answer. 4 emails to customer service, no answer. The two tracking numbers they supplied me are the exact same number & tracked only the free item. They had no problem taking my money. $40 for a free item? This is criminal.

I debated on whether to place an order for a month. They only allow one offer per order, the shipping is extremely expensive as are the items on the website. I placed an order. I got one confirmation email. There was absolutely no information after that, no tracking email and I couldnt even track it on the website. I got scared that something happened and it was really hard to find the customer service email. I probably got an email two days later saying my packed was being delivered that day. Its bull$#*! I never got a tracking number and for the gift with purchase for my order they gave me he ugliest worst character. I never even saw that character in my life. Ill never order again. A $34 shopping fee with no tracking details or customer service - NO THANKS! Ive also spread the word thats its not worth it to anyone else I know. Just find the items on eBay and Amazon!

I have ordered from Sanrio for years and I noticed that they have been going downhill. There is no phone number to call and numerous orders I have placed have just been lost. You email customer service and they basically have no information for you concerning your order. One rep told me that they have issues with their system and some orders get lost. It would be better to find your Sanrio items elsewhere, because it is hit or miss if you will be getting your order from them.

I spent $65 on merchandise from Sanrio.com, and it costs $23 to ship to Canada. While the shipping was reasonably quick (8 days), I had to pay $44 in duties. The last time I ordered from Sanrio was a few years ago and I do not recall having to pay so much for shipping or the duty fees after receiving my package. So in total, I paid $88US + $44CDN just for $65 worth of merchandise. I'm quite disappointed because I assumed the expensive shipping would cover most or at least some of the custom taxes.

There may be cute stuff on the site but you can find it in brick and mortar stores. I made the mistake of ordering from this site. First, I wanted to amend my order immediately after placing it. I used the site link to email customer service. Two weeks later, still no answer. Second, the package made it from Calif to Penna within 40 miles of my house in 4 days via Fedex. After that, it dropped off the face of the earth. No tracking updates are available. I called customer service- no answer- what a surprise. $60 down the drain. Merry Christmas.

Every time I order from Sanrio online it's the same BS, they lose your order and you have to follow up constantly to get anything shipped (Yet they still charge an arm and leg for shipping).

I ordered some xmas presents in NOVEMBER, it's Dec 16 and still nothing has shipped. I sent them an e-mail and got a response a few days later saying my order will ship in 9 BUSINESS days (so January?). I sent another e-mail and got an auto response saying the Sanrio mailbox is full.

How is this possible? A major company charging insane prices for cheap garbage and they can't even process orders. Don't waste your time on Sanrio.com, they bring shame to all Japanese.

I order a my melody plush and when it came it was the size of a strawberry I'm very mad and it took so long to come and it was $35 for that I'm very mad
Tip:DON'T ORDER FROM THIS STORE ORDER FROM AMAZON