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I have ordered from Sanrio for years and I noticed that they have been going downhill. There is no phone number to call and numerous orders I have placed have just been lost. You email customer service and they basically have no information for you concerning your order. One rep told me that they have issues with their system and some orders get lost. It would be better to find your Sanrio items elsewhere, because it is hit or miss if you will be getting your order from them.
Tina M.'s review of SANRIO earned 11 Very Helpful votes
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