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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
308
value
276
shipping
176
returns
207
quality
280

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow TRENCH g.
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I can proudly say this game takes the crown as the $#*!test support oat they're ai moderation is so bad and biased i've gotten banned various times from experiencing racism from experiences and defending my self without profane language and still manage to get banned under "harassment" like this platform couldn't be less of a joke i've also lost a account i spent thousands on because Roblox support ghosted me in tickets if your a parent please don't allow yourself to spend money on this poorly operated site ran by grown baby men

Date of experience: August 22, 2025
Florida
2 reviews
2 helpful votes
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Roblox is not a safe platform for children and has recently taken a turn for the worst. The company is putting children at risk by allowing NSFW games on their platform and child predators to use it as well. Roblox recently also banned a user named Schlep after he successfully helped law enforcement catch 6 predators that were targeting minors (One of them saying they would've continued preying on children if they weren't caught). Do not let your children use Roblox period!

Date of experience: August 3, 2025
New York
1 review
1 helpful vote
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Everyone is 10 years old and they are also 7 years old when they are 7 years old it makes my ears hurt because they are 8 years old

Date of experience: July 8, 2015
New York
1 review
4 helpful votes
Follow Nessa E.
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Roblox left me with no support after spending almost 10,000 Robux. I purchased gamepasses worth 9,700 Robux in a game that was originally called The Prophecy of the Witches and later renamed to Bewitched. These gamepasses granted access to specific characters, and of course, I bought them expecting to use those characters normally. But the game was later deleted from the Roblox platform, and I received no compensation or refund of my Robux. I have photo evidence showing the gamepasses I bought. I contacted Roblox support many times, and in response to my request for any kind of help or compensation — not even a full refund — they replied mockingly with: "We've decided not to refund your Robux." This is outrageous and unfair. You pay real money — and end up with nothing. I feel scammed. If Roblox cannot protect your purchases, then they should not be allowed to accept money at all. I do not recommend investing in a platform where your purchased content can disappear overnight, and the company just smirks in response.

Date of experience: June 11, 2025
Philippines
1 review
3 helpful votes
Follow Jherrald Angelo V.
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I was banned for harassment in roblox, it's the filipino swearings. It's Roblox fault, not my fault, they didn't filter out the bad words in different languages. I played guts & blackpowder with a random guy suddenly saying "bobo", I decided to tell him how rigged the chat filtering system was. This includes the chats I sent on the photo. Suddenly, a random anonymous player started reporting me for harassment I appeal, but this roblox employee ignored it, claiming it was a correct moderation, BUT NO, IT'S YOUR FAULT. YOU DIDN'T FILTER FILIPINO BAD WORDS. THIS MESSAGE DOES NOT HARASS ANYONE, IT'S JUST A SHOWCASE HOW RIGGED THE FILTERING SYSTEM IS. I DO NOT RECOMMEND PLAYING ROBLOX, IT'S NOT ONLY HAVE SOME INAPPROPRIATE CONTENT BUT ALSO PAY TO WIN, UNBALANCED GAMES WITHOUT SKILL BASED MATCHMAKING SYSTEM. DAVID BASZUCKI IS A GREEDY MAN, PRIORITIZES PROFIT OVER QUALITY, GAME FAIRNESS AND FAIR MODERATION.

Date of experience: May 31, 2025
Washington
7 reviews
0 helpful votes
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Good but some flaws
July 20, 2025

This game contributed to me having a good childhood. However, their moderation is mostly bad. They usually ban innocent people.

Date of experience: May 12, 2025
New Jersey
1 review
5 helpful votes
Follow Naomi H.
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Hacker hacked my son's account. I reported it to Roblox. No action was taken. I mentioned my concern that hacker has access to my credit card info. No action was taken. I was told to open a new Roblox account for myself. Clearly Roblox does not care. Now I have to monitor my credit report because I bought my son Roblox using my credit card and his account of 8 years was hacked.

Date of experience: May 6, 2025
RU
1 review
2 helpful votes
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It was hacked, and now 2-step verification goes to the hacker's email.
I already sent multiple tickets, provided proof (old passwords, screenshots from my email, info about first and last robux purchases), but all i get is template responses. Your AI support told me my case should go to a specialist for manual review — but no one is helping. Please, just disable 2FA or let a real support agent/supervisor handle this.
I'm ready to verify ownership however needed. Just help me get my account back. Thank you.

Date of experience: November 7, 2023
Florida
3 reviews
17 helpful votes
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Diddy came into Roblox a long time ago it was a day and he randomly joined diddy simulator when I was playing he said diddy is going to diddle you and became a shirtless and pantlesss dude he screamed diddyyy lifeee foreveerrr and he called Beyoncé to steal our food since she steals every Grammy possible $#*! diddy with no p he a p diddy he a pdf file diddy is a gay man with no respect $#*! diddy

Date of experience: April 4, 2025
GB
3 reviews
1 helpful vote
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Roblox, explain how these public toilet bathroom sim games are still up? This is why gen alpha is sexualised, make sure the age rating makes sense cuz CrUdE hUmOr? No, it's sex and nudity, think more straight.

Date of experience: May 15, 2020
Florida
2 reviews
6 helpful votes
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SCAMMERS
February 3, 2025

I bought Roblox gift cards for a 10 yr old little boy birthday the worst gift I ever bought…. The cards did not work he was so upset and me dissatisfied Never Again These scam gift cards need to come off the shelves couldn't use or get my money back so if you're reading this take it from someone that just lost 35 dollars don't buy

Date of experience: February 2, 2025
Arkansas
1 review
1 helpful vote
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Signs in
February 3, 2025

Okay so my iPad computer and phone was being weird but I was bored so I went to play Roblox and it wouldn't let me sign in pathetic goodbye 1 million robuxs.

Date of experience: February 2, 2025
TT
1 review
2 helpful votes
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Bloxburg robbing people
December 13, 2024

First of all yall npc's eating half my burger then on top of it yall have the guts to take away my house i bulit and decorations i bought. I want back my damn money or my house cause yall glitch is upsetting me cause i didnt work day and night to get scam out of my money... I WANT IT BACK YOU UNDERSTAND

Date of experience: December 13, 2024
Utah
1 review
1 helpful vote
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Fraudulant charges
December 12, 2024

I have six unauthorized charges on my credit card. Contacted customer support, and they said they needed receipts to investigate further and are not reversing the charges, even though I provided the last four of my CC. I do NOT recommend to anyone to subscribe to Roblox, as they do not know how to effectively manage situations like these.

Date of experience: December 2, 2024
California
1 review
3 helpful votes
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Roblox is not good
December 7, 2024

Roblox is:
1.pay to win
2.too easy
3.bad graphics
4.boring
Roblox is also very vulgar and has very inappropriate games liuke dress to impress.Roblox has many rip-off games as well as downright offensive, dastard, or dumb games.

Date of experience: December 6, 2024
Wisconsin
1 review
5 helpful votes
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My children have seen things on Roblox that they shouldn't have. There is sexual games created by user, sexual dances/emotes, and the attire that some of these avatars have on are highly inappropriate. There's avatars with big bare butts, thong underwear, breasts. Moderators do nothing when reporting, yet they've banned avatars that weren't dressed inappropriately. We've been scammed from items being bought and deleted as well.

Date of experience: November 12, 2024
Arkansas
1 review
2 helpful votes
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Hi
October 29, 2024

They banned me for doing nothing wrong I did nothing wrong and they just banned me for 1 day and I just got banned 1 minute ago for something I DID NOT DO

Date of experience: October 29, 2024
Nigeria
1 review
2 helpful votes
Follow Erimide O.
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Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: October 4, 2024
Virginia
1 review
2 helpful votes
Follow Caroline T.
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I was playing one day and I said lol and then next thing I get is banned. Why is it so easy and people can put fake information in it I've now gotten banned two times. The first time I got banned was because I said girl… to my friend and this is why I am confused on how easy it is like say one thing that someone does not like at then banned

Date of experience: July 2, 2024
Tennessee
1 review
1 helpful vote
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Roblox's is unholy
June 20, 2024

Roblox would not let my son put God Is good for his name at all and you have to pay for everything like it's for kids! And there's bullying my kid came crying because somebody bullied him DO NOT LET YOUR KID PLAY IT!

Date of experience: June 20, 2024