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How would you rate Roblox?
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California
1 review
7 helpful votes
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1. Don't ban me for not knowing what bisexual means
2. Release updates in all country's at the same time. I want a display name without having to move to Germany.
3. please actually respond when I fill out a appeal form.
4.(most important one) please make limited items less expensive
Take the super super happy face for example, it went from $2 dollars to $350 dollars!

Date of experience: May 4, 2021
New York
1 review
5 helpful votes
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These people started by double charging my credit card. Then, they started to just charge it for fun. So far, they've made $82.90 worth of unauthorized charges against my account. If you look at their website, there is no way to tell when the purchases were made. I contacted them, and was pretty much told to get bent. So now, I had to pay my bank so that future theft from them will be stopped, and I have to dispute several different transactions and get a new debit card. All because this "company" thinks it's okay to steal.

Date of experience: January 15, 2018
Georgia
1 review
1 helpful vote
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I'm a 11 year old kid who enjoys playing Roblox on a everyday basis. I think Roblox is a good place for kids who understand what wrong with online dating and don't do it. Also, Roblox is a place where kids can make their imagination come to video games just like Minecraft. But there are some down sides, Like people black mailing kids or frickin just exploiting the game and putting $#*!s everywhere.

Date of experience: July 28, 2019
Massachusetts
1 review
15 helpful votes
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Eh
November 10, 2020

Whatever these wind bags say Roblox is not a dangerous game it has a chat filter that tags numbers and even innocent words like "for" which gets very annoying some times however people can bypass the chat filter but that would take a lot of work since you can only say about 100,000 words in the english dictionary in this game without being tagged, hell even "dictionary" is tagged. It is impossible to get hacked unless you stupidly give your private information.

Date of experience: November 10, 2020
Australia
1 review
8 helpful votes
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Worst customer service
October 21, 2021

Worst customer service I've ever dealt with. Hacked account, no assistance whatsoever in recovering account. Gave them all the info they asked for and multiple proofs of purchase to confirm I was the owner of the account, yet they don't reply. Very upset son who has made great progress and we'd spent a lot of money, all for nothing. Save your $$ and spend it elsewhere

Date of experience: October 21, 2021
GB
1 review
2 helpful votes
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Great Site!
August 19, 2019

This site is amazing! You can meet other players and make new friends. The only bad thing that comes out of it is that most of the players are immature and under-aged so they will be super toxic (Rude) to you. But that is covered up by all the good stuff they have!

Their service is great, the average player base for this game is about 11 so you won't be seeing most under-aged kids on, AND you will always find someone who wants to be friends!: D

So any parents seeing this, let your kids play I am sure they will love it!

Date of experience: August 18, 2019
Mexico
1 review
1 helpful vote
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Roblox is too incompetent to work on a system that supports users in all possible methods and ignorantly giving the support that many of their players need. For example when they ban accounts for no reason or in the verification system with international users who need more support than others. So maybe it's a good game to make friends and have fun, but what needs more correction of all this is their system no doubt that hopefully they will correct it as soon as possible to give people a better experience.

Date of experience: August 3, 2023
Massachusetts
5 reviews
22 helpful votes
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Great but...
June 16, 2021

Roblox is overall good but with some bad things. First its moderation system. Its actually bad. It lets the idiots who randomly insult people get banned, and the victim of that idiot insulting gets banned or gets a warning. Then bad ODer games and inappropriate games bypass the moderation system. So kids see some dirty things on roblox. However, there is also good games like Work at a pizza place and islands.

Date of experience: June 15, 2021
California
1 review
10 helpful votes
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Very cool
November 3, 2020

There's nothing wrong with it, unless you're talking about, you know, *those* games. Honestly Roblox is a game a really enjoy, and I never get tired of it since there are always other games to play. It's especially exciting when you come back to a game you haven't played in a while.

Date of experience: November 3, 2020
New York
3 reviews
10 helpful votes
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Not sure who's in charge of the Roblox Support Team but they're doing a terrible job at it. All they do is send copy and pasted responses to you. I've been trying to access an old roblox account but they won't even read my entire message then they'll send me some old message saying I need to show proof when I ask for an alternative way I get no help. Making sure to stop playing this platform and stop spending ANY money on here if this is how I'll be treated. So much for a "valuable customer".

Date of experience: January 10, 2024
Canada
1 review
3 helpful votes
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Bad customer service
December 2, 2020

Very rude customer service. Requested to remove kids first name from username due to privacy / security concerns. Their response: We can't do anything. If you want, pay for it.
Even Xbox let me do that. Moving on...

Date of experience: December 2, 2020
Michigan
1 review
21 helpful votes
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Bad customer support
March 22, 2020

My daughter forgot her password. I emailed the support center many times and also left numerous voice calls. It's been over 4 days and all I received was an email stating that they would contact me within 48 hours.

Date of experience: March 22, 2020
Oklahoma
1 review
3 helpful votes
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Banned too easily
September 2, 2023

I have only been playing for roughly a week or two and I've been banned 2 times already. I had forgotten they have bots that will suspend your account over cuss words and I've had quite a few slips of the tongue but only 2 out of those times did I actually get in trouble for it. I was never cursing AT somebody and if I did it was towards my friends because that is how we talk to each other. Bad enough they use your previous bans to dictate how long you should be banned. I wouldn't recommend this game unless you are a holy saint who's vocabulary doesn't include obscenities. I'm not the type to go out of my way to make people feel bad or bully others and I'm still punished, don't expect the review team to help you either.

Date of experience: September 2, 2023
Australia
1 review
4 helpful votes
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This game is happy to take your money but when you as a parent want some increased control over your child's account this company has set it self up to be incredibly difficult to deal with, and careful of the auto billing arrangements disgraceful

Date of experience: August 29, 2016
Canada
1 review
2 helpful votes
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Played the game for a solid 10 years. The game is overall an engine for exploiting children's ambition with no professional accountability for almost all activity if they can avoid it. Service is generally lazy and obnoxious and the platform has developed over time to find ways of incentivizing purchases while removing old features such as a permanent transaction history for their online currency and allowing people to nullify sales of clothing and game passes. The experience has an abundance of hackers and scammers as well which has been so ignored that it seems like their goal rather than providing any resolution. Photos of my experience having my account hacked with items I paid real currency for stolen

Date of experience: February 18, 2022
GB
1 review
55 helpful votes
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AVOID
May 25, 2020

Absolutely appalling customer service, they do not care and do not deal with issues just take your money. Reading the reviews since I am shocked people actually use this game let alone spend money. Wish I had read the reviews before allowing my 11 year old on here, she thought she was purchasing items through a gift card I had added to her account, I then get hit with a £270 phone bill for purchases. Tried to sort through customer support they do not care one bit and will not help. Nothing more than an utter rip off, shame on them,

Date of experience: May 25, 2020
California
1 review
8 helpful votes
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Awful!
May 22, 2017

Elite Gamer tried to seduce my 8 year old. Definitely looking into suing this website. I am appalled and it has affected my child. She thinks someone is out to get her now so I have handed everything over to authorities.

Date of experience: May 22, 2017
Pennsylvania
1 review
7 helpful votes
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My daughter's account was hacked. Roblox customer service rep called my daughter a liar and told me it was't hacked, while I was literally staring at someone playing under her account name. Tons of money lost. This company protects the criminals!

Date of experience: May 1, 2018
GB
2 reviews
7 helpful votes
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I've been playing roblox for 5 years now and no longer will. I got my account deleted for my behaviour. It's honestly unfair, all I was doing was defending myself from other users which were disrespectful to me. If you want to play this game then don't defend yourself or you will end up like me with a waste of money on robux and all your in-game items you worked hard for all gone.

Date of experience: December 22, 2021
Ohio
1 review
3 helpful votes
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Good Game
September 26, 2019

Roblox is a game I've been playing for about almost 8 years now. I've had a lot of experience playing this game and that I suggest 8+, otherwise looked after by a experienced player or adult. There might be guns and stuff yes, but it must be expected for a platform where a player can make whatever they want. (Following the rules...) There are the problems here and there, like bad chat system, not the greatest moderation blah blah, but in all seriousness. It's a great game. For more older people, there's evening functioning groups like Hospitals, Cafe's and other businesses that are popular. I still play to this day and that it's a great childhood game.

Date of experience: September 25, 2019

Overview

Roblox has a rating of 1.9 stars from 1,093 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roblox most frequently mention customer service, online daters and credit card. Roblox ranks 55th among Role Playing Games sites.

service
304
value
271
shipping
172
returns
202
quality
274
+265