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Tennessee
1 review
0 helpful votes
Follow Weston L.
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Roblox's is unholy
June 20, 2024

Roblox would not let my son put God Is good for his name at all and you have to pay for everything like it's for kids! And there's bullying my kid came crying because somebody bullied him DO NOT LET YOUR KID PLAY IT!

Date of experience: June 20, 2024
India
1 review
0 helpful votes
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This is one of my best games I have ever played but I keep getting banned for no reason and shows that I got banned for spamming and abuse item is "pls" please unban me so I can play this game peacefully again
-thank you

Date of experience: March 23, 2024
Indiana
1 review
2 helpful votes
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Reviews of this game is mostly garbage. People who want to put it down. This game has software which sensors language and in every game you can either report the game or players. Just click on the left top of the screen. Agreed parents should monitor their kids.

Date of experience: July 25, 2017
California
1 review
27 helpful votes
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Zero Customer Service
August 15, 2020

There is no phone number or live chat to deal with any issue. You have to email them and they have never resolved any of my issues. There are no refunds even for blatant mistakes on their part and they are completely unapologetic. I would never do business with them after experience number one BUT my 8 year old and his best friends are hooked and enjoy the game. As a parent I have to deal when things go wrong and could not be a worse experience.

Date of experience: August 15, 2020
Wisconsin
2 reviews
23 helpful votes
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Marvelous Game!
November 13, 2019

Clean for my kids. I play it, other kids at their school play it. It's appropriate for ages 3+. Everyone can find something they want on here. Chat filter works outstandingly, privacy settings can help set who can join them, etc. Would highly recommend!

Date of experience: November 12, 2019
California
1 review
5 helpful votes
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Customer Service
January 18, 2019

If you let your child play this game know that all they want is your money and they care less about you or your child. I had an issue with them and contacted their customer service. The rudest, most unfriendly customer service experience I have experienced in my life. It's a dictatorship. They tell you this is it, don't contact us anymore. Companies like this don't deserve your money while there are other companies who appreciate their customers.

Date of experience: January 18, 2019
New Jersey
1 review
2 helpful votes
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In the past 24 hrs I put $50 into this game for my son. We had to pay to get his name changed because they dont tell you, you need to use your gamer tag in xbox one when you sign up. I paid for an avatar that we lost, my son paid for different features and they are all gone. The website is not user friendly. I a trying to find away to contact the company to get my money back.

Date of experience: July 3, 2016
GB
1 review
3 helpful votes
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:/
April 2, 2021

When I first got this game when was little I have always been loving it. Then I got it on my laptop, a while later it said that it cannot create a file that already exists. I went to change it in my files and there were no such thing as the file name they gave me. I don't know if this was to do with roblox or something, I tried to reinsall it but it still didn't work. I would really would like to get this fixed :(

Date of experience: April 2, 2021
Florida
1 review
4 helpful votes
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Trying to resolve an $20 gift card that can't be redeemed because of the numbers on the card. Customer service has fail to help me out! Who keeps $20 receipt when I've purchased hundreds of dollars and never occurred an issue. It's simple check the bar code.

Date of experience: April 15, 2019
Texas
1 review
2 helpful votes
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Roblox is a good game for kids. It's also educational. Some parents do not like roblox, but they never really played it. I have played many fun games on roblox. Also roblox got more moderators then any before. So you don't have to worry. Roblox is also a free app unlike minecraft having to pay 7 dollars. Save your money and let your kids play roblox.

Date of experience: October 11, 2019
Texas
1 review
6 helpful votes
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I recently disputed some charges on my bank card from my son's Roblox account. Roblox reacted but terminating the account with no warning, no notice. They could have just suspended the account but oh no! Since the account is now deleted, I have lost literally thousands in purchases over a couple of years. It's just gone and Roblox refuses to reinstate the account nor provide a refund for my purchases. Apparently, just because you purchase stuff on Roblox doesn't mean you own it. BUYER BEWARE!

Date of experience: September 11, 2022
North Dakota
1 review
0 helpful votes
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Unjustly banned
May 26, 2022

I was playing a game in roblox where people could free draw and someone drew an inappropriate symbol. I called them out and yet I get banned while they don't. I'm very dissatisfied with roblox moderation and they need to fix their issues.

Date of experience: May 26, 2022
North Carolina
1 review
0 helpful votes
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Really good game!
November 18, 2020

I have played Roblox for three years now, and I have loved it :D. People are saying that it isn't for kids (aka Karens :p) and that's not true at all. Though the monitoring could improve a bit, it's still a good game.

Date of experience: November 17, 2020
Canada
2 reviews
1 helpful vote
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Worst game ever made.
March 15, 2021

If you seen the latest Reviews, it has been terribly rated so I will give my complete honest opinion on this without being biased on it. I live in Canada, so I hoped that it would give a good experience but suddenly, BOOM! Error 773 happening every time I try to join a server. When I enter the US and change my settings, it normally would be better but that is the incorrect answer for Roblox. Other errors appear. Seems like Roblox is turning hopeless slowly.

Date of experience: March 15, 2021
Pennsylvania
1 review
4 helpful votes
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Overall good
December 27, 2019

Good Game. What would get it 5 stars if the report system worked, have over 1000+ friends, allow you to make accounts with 2 and maybe 1 letter, and have spaces, dashes and periods. Overall it's a good game

Date of experience: December 27, 2019
West Virginia
3 reviews
55 helpful votes
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Meh
February 18, 2022

Bad moderation, but fun games, i play this all the time and its pretty fun, only problem is minecraft clones on the website, maybe should fix that, anyways pretty good website, hope it stays up, bye. Lmao i added this bit for fun ok go on to the next review, please do.

Date of experience: February 18, 2022
Canada
1 review
24 helpful votes
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Terrible service. Ordered a gift card online as a birthday gift for our grandson. He called us 2 weeks later and told us he still didn't receive it. We called the company and found out they did nothing other than take our money. After establishing a case # with Roblox nothing. No email ever, no call, NOTHING. We cancelled the entire thing. Still waiting for a refund. So proceed with caution.

Date of experience: October 3, 2020
Poland
1 review
0 helpful votes
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ROBLOX do not give a fudge about their users' safety, they ignore reports and support tickets. The community cares about the website more than the actual company, which constantly release terrible, game breaking "updates".
The moderation is so bad in fact, that condos are more frequent then actual games.

Date of experience: February 28, 2024
New Jersey
13 reviews
14 helpful votes
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Okay.
November 1, 2015

A safe system. You can easily put parental controls on your childs account, disabling parties or invitations to meet/skyping or anything else social related. You basically have full control over what they do. ROBLOX does NOT allow glitches, bypassed words or inappropriate places. You may report the player for unjust actions/inappropriate actions. It's fine overall, but most adults don't know.

Date of experience: October 31, 2015
New Jersey
1 review
6 helpful votes
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Pretty good
May 27, 2020

Its really fun and I made friends on roblox!
But you have to look out of oder games, bullies, and scams.If a parent is reading this, Please watch your child play.
And ONLY get robux cards from Amazon or eBay.

Date of experience: May 27, 2020

Overview

Roblox has a rating of 1.9 stars from 1,093 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roblox most frequently mention customer service, online daters and credit card. Roblox ranks 55th among Role Playing Games sites.

service
304
value
271
shipping
172
returns
202
quality
274
+265