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So, customer service told me that I could return the second botched delivery in exchange for a refund to the "original form of payment on file", which would be my debit card or paypal. After a couple weeks of waiting, I received 96 cents, as opposed to the $12.30 that I should have gotten. The rest was given to me in the form of another sanrio gift card, I'm assuming (I can't access my sanrio account anymore). This is because the first time they refunded me, they said that they couldn't give me a cash refund and instead gave me a gift card. Looks like this multibillion dollar company can't afford to give me my $12 back! They must really need it!
I first ordered from them about a year ago at this point. After waiting a few months, my order still hadn't arrived, so I contacted customer service. I described my issue and gave them my order number. They said that they were experiencing shipping delays because they had recently moved warehouses, so it would probably be a few more weeks before my item shipped out. That sucked, it was meant to be a Christmas present and Christmas had already passed. But whatever, that's beyond their control. I wait another couple months before contacting them again, letting them know that my item had yet to arrive. I provided my order number again. They told me that it would be a few weeks before the item would ship because they were dealing with COVID-related restrictions. Fine. I wait a couple more months before contacting them again. A few days pass before I get a response. They tell me that (according to their records) my order arrived in December, a couple weeks after I ordered it. I ‘lol'ed and asked for a refund. They only give store credit. Fine. I order another item (a cushion) from them, a little less than a year after ordering my original item. My order totaled about $13. About a week later, I receive a package worth about $3. Instead of sending me what I ordered, they sent me tape. The shipping slip inside says that the package contains the cushion I ordered. I wish. I emailed customer service, they didn't respond for a week. I emailed them again, they sent a copy/paste message saying that emailing them again would cause my place in the queue to change. Miss Hello Kitty, I am poor and want to give my mom a Christmas present. Please stop scamming me :(
Tip for consumers:
Do not use this site, it seems like it’s up to a flip of a coin whether you will actually receive the product you ordered. Check sites like depop or poshmark for second hand Sanrio stuff instead, I wish I’d done that in the first place.
Products used:
None, I still haven’t received the items that I ordered.
I no longer need the certificate, but I cannot find an area on the website to request a refund. There isn't even a place explaining HOW to request a refund. All it says on the matter is "We give refunds." (The subtext being "We give refunds IF you can figure out how to request one :)" )
As if getting a ticket wasn't stressful enough. And apparently there's a "processing fee" as well. Ridiculous.
The sleaziest company in existence.
Nunya B.'s review of iDriveSafely earned 7 Very Helpful votes
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Hi Jenna! We're so sorry, that you had a tough time finding information for a refund. When you have a moment, please contact us at either wecare@idrivesafely.com or (866) 388-6376 so we can access your account and take a look. Thank you!