Sarah Ashley

I placed an order on 8/15/22 and still have no order information or merchandise. I emailed from their website on 9/17/22 and got no reply. I have called the "customer service" number and it's a random call center with reps who don't even have access to their sale system. All they tell you is to track your order and try emailing them. This website is a total scam. Do not spend a dime on anything there!

Same story as everyone else. I ordered and paid $200, so not a small amount. A month later I still don't have the dress and the customer support people are giving me excuse after excuse. What a scam. I've applied for Paypal protection, so hopefully I get it back eventually

Same story as many others, dress ordered in May, as of late October still no dress. Started asked for money back a month ago, I've been more than patient enough. They are giving me the run around. I'll be filing a complain with my bank next.

I have spoken with a man and asked him a question. His response was "I don't know, I'll have someone call you back. O one ever did. Yesterday I spoke with their answering service, I told them I had some questions. She told me she would have someone email me. Not heard anything back yet. I'm thinking it would not be smart to purchase any dresses from them as I will never be able to reach anyone should there be issues with the product.

I placed my order and it never shipped but they processed my payment. I reached out multiple times and was given a different excuse every time for why my order never came. They made promises but never refunded me. I doubt this company is in any way legitimate. Don't waste your money or time.

I wish I would have read reviews before I ordered a dress from this store. Mine is the same story as everyone here. It's been a month since I ordered and no dress. I've emailed asking about my order and they just keep saying they're looking into it. I sent an email requesting a refund. Lesson learned. I doubt I'll get the dress or my money back. Don't buy from here.

This is terrible. I purchased an item(s) on Sept 5 for $129.99. All seemed well until a charge for $49.99 for the months following (Oct.4, Nov 3) I NEVER agreed to this "subscription" or whatever you call it. I have called and emailed the company no less than 6-7 times. When someone does answer the phone I have been assure that these charges will be refunded to my original form of payment. NOTHING has happened except more charges. I am in contact with the BBB of AZ as well as the Attorney General of AZ. This is fraud and I am willing to go as far as I have to to resolve this.

They charged me $50 per month for over 3 month, also they charged me $107 for a dress that I never received, I called numerous times no answer, sent multiple e-mail, kept saying still processing! After over 4 month still did not get my dress nor my money back from Sa styles. I had to file a dispute with my bank to get all my money back also had to cancel my card completely. Such a scammer please read reviews before buying from this fictional website!

It took them weeks and then months to send my oder.
All in all, it appeared to be fraudsers who have never sent me anything, they just took their time.
They are stating that it was delivered but in fact, it wasn't.
All screenshots attached.
Never buy at this store.
They will steal your money and nothing more.

I ordered a dress that I literally saved up for. Never as a mom of 4 have I spent so much on a dress for myself. We had a wedding out of state and I was so excited to get this. Well I ordered dress almost 2 months before wedding...wedding came and passed. I have reached out several times and keep getting the run around. I figured I would use this dress for next big family gathering in july. Well at this point I am not hopeful and I am out $160 of hard earned money. I hate that there are companies like this and I have decided to put in a dispute with my credit card company at this point. It is now june 24th and I ordered early april. This is ridiculous.

I purchased a dress and then found the reviews, panicked and tried to cancel my order. I received no help from the company. I blocked the payment from my credit card, which worked but the credit card company forwarded me a COMPLETE lie of an email from SA claiming that I had received the dress and was not responding to their emails. What completely liars!

Submitted an order two weeks ago and payment has been made. No order number, dress has not shipped. Tried cancelling as it won't arrive in time (30 days to Canada and it's not even been shipped yet). After many back and forth emails I've been told that their policy does not offer cancellation but they are happy to process a return after I receive the dress and I will have to pay for return shipping and a restocking fee? What a scam! So all in all it'll be about 2 months from order to receipt, and I'm going to lose money. I can rye you not to order from them…any positive reviews are probably fake/paid. Trust the nay-sayers here friends…Sarah Ashley is a scam!

I purchased a dress on April 5 and have reached out 4 times and have only had one reply. Their Facebook does not allow you to post only use messenger so you can't see that they are ripping people off. They have recently stop posting on instagram because comments section is flooded with people that have not received item or updates. I pray they give me bk my 124.00 dollars. Please keep your money in your pocket as you can see from the emails I still haven't got replied back to.

I purchased a skirt from Sara Ashley over a month ago; maybe two now, and have yet to receive tracking information. I reached out a few times to their support email and they just give you some BS reply that they're working on it, etc. I finally filed a claim with PayPal and I'm hoping to get a full refund. I know it's only $50, but that's how they make money. They just assume the consumer's won't go through the hassle to get the refund. Sucks I'm not one of those customers. :)

I purchased a purse from this online retailer. 1st it took forever to arrive and when it did the quality was not as depicted in the photo online. Since that time I have been struggling to return it as they supposedly offer a 30 day back guarantee, but don't fall for this! Only automated responses to emails and can never get a person at either phone number.

I bought navy blue blazer for £89 and received Electric blue blazer, wrong colour, no tags at all. Delivered from chine. I am trying to return my item, but they are saying it's impossible as I got it on sale. It's a beautiful photos on the website, but products is a very bad quality.

I ordered a dress for an event, after not getting it on time I called to cancel the order and they said it was too late. The delivery time was supposed to be 4 weeks and I got the dress after 3 months. I sent it back and now they said they can't refund the money and gave me a gift card,,,like if I want to order from them again.
Save your money and your trouble and DO NOT ORDER from these scammers.

My experience was so bad this almost seems like a scam. They are charging $100 for a blazer and the blazer is worth maybe $30, I asked about returns and they said they can exchange for $35 and I could keep my items or donate them... huh? I only received one of 3 items. The other 2 are lost in the mail and they told me to contact USPS after USPS already returned to sender. I had already waited almost 2 months. The sizes are completely off and there is no brand label on the garment.

(1) clothing smells rotten
(2) items are all poorly made, asymmetric, ill-fitting
(3) customer svc and returns are a joke - with emails requesting further information and photographs to process a basic return