This store has quality products with great prices. I appreciate your company and service and highly recommend for quality products and great service.
It's a fake website from China don't believe the good reviews it's fake too I order 2 dresses I never received don't order from this website
It is now July 6 and still product... no update... JUST NOTHING. Product purchased and paid in May and now July no update no product delivered.
Over 3 weeks since order was confirmed and still no update. I called and customer service person said (ED) that he will contact fulfillment and send an alert. I asked if I could wait for the update on the phone I was told they were only allowed to stay few minutes on the phone because they have other customers to attend to. I insisted on waiting and asked to speak to a supervisor and I was told he will get an available supervisor. Placed me on hold and never came back on the phone. THIS IS A SCAM.
Ordered a dress August 2021. Never received it and nothing but mockery emails filled with lies and vague resolutions. DO NOT ORDER FROM THIS COMPANY.
Buyer BEWARE! You will not recieve your items for at least a month, more likely two months, and they will NOT take returns or give refunds under ANY circumstances, even though they state all over their website they have an "ironclad" 30-day money-back guarantee. On April 14,2022 I purchased 2 dresses that didn't arrive until May 23rd. I never recieved a
Confirmation email of my purchase, nor did I ever recieve any acknowledgement that the purchase was made or any shipping or tracking information. I attempted calling the 800-number on their website on May 10th to check on the status of my order, and their phone number states that they are not able to man the phones.
When the dresses arrived, they were an
Entirely different color than pictured on the website - they were totally pink, and the website depicted an offwhite/ivory color!
When I called to start a return, again their phones are not manned. I emailed to request the return, and was told that since the dress is depicted correctly on the website they are not going to give me a refund. That they will not refund me really for any reason, even if the dresses didn't fit or I didn't like them. The problem is that their website clearly states they have a 30-day money-back guarantee. In their
Exact words, "shop with confidence knowing that your purchase is covered under our exclusive ironclad 30-day money-back guarantee." Additionally they have an icon graphic on their website further stating money-back guarantee and quality guarantee. They are not standing by their guarantees, and telling me they are not going to give me a refund.
I've made a complaint on the BBB - where they have nearly 100 other, similar complaints! Customers being charged but never recieving orders, never getting refunds, etc. STAY AWAY!
One of my favorite stores, I am more than happy with the quality of the clothes, recommendations!
Mauvaise qualité, loin d'être ce qu'on voit en ligne, tailles incohérentes. Donc, on paie beaucoup trop cher pour ce qu'on reçoit, mais en plus, c'est impossible à retourner.
C'est une véritable arnaque.
Overview
Sarah Ashley has a rating of 1.7 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sarah Ashley most frequently mention customer service, credit card and phone number. Sarah Ashley ranks 1966th among Women's Clothing sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members