Sarah Ashley

I purchased a dress and then found the reviews, panicked and tried to cancel my order. I received no help from the company. I blocked the payment from my credit card, which worked but the credit card company forwarded me a COMPLETE lie of an email from SA claiming that I had received the dress and was not responding to their emails. What completely liars!

This is terrible. I purchased an item(s) on Sept 5 for $129.99. All seemed well until a charge for $49.99 for the months following (Oct.4, Nov 3) I NEVER agreed to this "subscription" or whatever you call it. I have called and emailed the company no less than 6-7 times. When someone does answer the phone I have been assure that these charges will be refunded to my original form of payment. NOTHING has happened except more charges. I am in contact with the BBB of AZ as well as the Attorney General of AZ. This is fraud and I am willing to go as far as I have to to resolve this.

The worst online purchase ever... I wish I looked up here instead of the wrong reviews on trustpilot! I am shocked that over there the truth is not written but only here I found out about the company but now it is too late... I already made a purchase and deeply regret as the quality of the wrong item send is only China made, embarrassingly cheap and I feel ripped off! Never, ever buy from them. They need to be thrown into jail forever.

I returned over $200 and received a store credit - I tried to use the code and it doesnt work and I have emailed them 10 times over the past months - I have received the automated "your email is being reviewed for months - but no response!

Also their clothing runs at least 2 sizes smaller than the measurements on the size guide.

I placed an order on 8/15/22 and still have no order information or merchandise. I emailed from their website on 9/17/22 and got no reply. I have called the "customer service" number and it's a random call center with reps who don't even have access to their sale system. All they tell you is to track your order and try emailing them. This website is a total scam. Do not spend a dime on anything there!

I purchased a skirt from Sara Ashley over a month ago; maybe two now, and have yet to receive tracking information. I reached out a few times to their support email and they just give you some BS reply that they're working on it, etc. I finally filed a claim with PayPal and I'm hoping to get a full refund. I know it's only $50, but that's how they make money. They just assume the consumer's won't go through the hassle to get the refund. Sucks I'm not one of those customers. :)

I purchased a dress on April 5 and have reached out 4 times and have only had one reply. Their Facebook does not allow you to post only use messenger so you can't see that they are ripping people off. They have recently stop posting on instagram because comments section is flooded with people that have not received item or updates. I pray they give me bk my 124.00 dollars. Please keep your money in your pocket as you can see from the emails I still haven't got replied back to.

My experience was so bad this almost seems like a scam. They are charging $100 for a blazer and the blazer is worth maybe $30, I asked about returns and they said they can exchange for $35 and I could keep my items or donate them... huh? I only received one of 3 items. The other 2 are lost in the mail and they told me to contact USPS after USPS already returned to sender. I had already waited almost 2 months. The sizes are completely off and there is no brand label on the garment.

I am in Australia and found the product excellent. I ordered 5 jackets and fitted so well and received prompty. Could not have had better service and fit

I paid $127US for a jacket that was delivered in poor condition, badly made, and the wrong size. A complete rip off. They claim to be based in the USA, but it is a Chinese owned rip off. Customer service based in China ignore emails, and when they finally respond it's a "cut n paste" response suggesting you "donate" the faulty item (at your cost) and then repurchase at your expense. They'll only reply if you raise a dispute through PayPal. AVOID THIS COMPANY OTHERWISE YOU WILL BE RIPPED OFF.

If i could give a 0 star i would. Sarah Ashley is the worse place for someone to buy anything. Im saying that with my own experience. I bought 2 pairs of shoes from them a month before my birthday and i received them 2 months after my birthday. That means it take them 3 months to get them to me. And also when I get them they look so cheap. I can't even wear them not only they look cheap also they are too big. Never again in my life. This website is stealing people's money. Do not buy from them.

I purchased dress on 19 May. Website states they will post and provide tracking after 5-7 business days - this did not happen. I contacted Sarah Ashley and asked for refund as dress still had not been shipped after 9 days and they refused.
Lucky for me I had made the purchase with PayPal and lodged a dispute. I won my case through PayPal and had money refunded.

Do not buy from this site!

I bought navy blue blazer for £89 and received Electric blue blazer, wrong colour, no tags at all. Delivered from chine. I am trying to return my item, but they are saying it's impossible as I got it on sale. It's a beautiful photos on the website, but products is a very bad quality.

I purchased a purse from this online retailer. 1st it took forever to arrive and when it did the quality was not as depicted in the photo online. Since that time I have been struggling to return it as they supposedly offer a 30 day back guarantee, but don't fall for this! Only automated responses to emails and can never get a person at either phone number.

I placed my order and it never shipped but they processed my payment. I reached out multiple times and was given a different excuse every time for why my order never came. They made promises but never refunded me. I doubt this company is in any way legitimate. Don't waste your money or time.

Please don't be taken in by the pretty pictures online! I wish I'd read these reviews before I purchased! I bought 2 dresses from their site. (it used to be Sarah Ashley, now I see they've updated it to SA Styles) The dresses claimed to be on sale but they were still pretty expensive. They took a long time to arrive. Despite ordering mediums, which I always wear, they were excessively tight. One of them I couldn't begin to wear, the arm holes were so small. I could barely zip the other one. Both were Extremely cheaply made and poor quality fabric. I tried to return them but they said I couldn't because they were "on sale" - an obvious sales tactic to keep you from returning something they know you won't be happy with! Very frustrating!
With that said, they are both very pretty. If you are exceptionally skinny in the arms and torso and looking for a fun party dress that no one will inspect too closely for the level of quality, these would be a fun choice. They are modest and very festive, with a vintage vibe.

My experience has been extremely negative. Their shipping tracking number says Aliexpress. I found every item I had purchased on Aliexpress way cheaper. I waited for almost 2 months, still no items. After contacting Sarah Ashley Customer service, getting nowhere I contacted my creditor and filed a dispute and my bank got my money back.
Now, these people are calling my home number. Nuts!

Never dealt with such craziness.

The quality of the product does not match any of the photographs--it is very poorly made and came over a month after I placed my order (it was sent from China.) I sent my purchase back for a refund, and have still not received it. The company keeps assuring me it is on its way, but I have been waiting over 2 weeks. I believe this is a scam.

I have spoken with a man and asked him a question. His response was "I don't know, I'll have someone call you back. O one ever did. Yesterday I spoke with their answering service, I told them I had some questions. She told me she would have someone email me. Not heard anything back yet. I'm thinking it would not be smart to purchase any dresses from them as I will never be able to reach anyone should there be issues with the product.

This company did not process my order for many weeks. It took one month to receive a dress that I paid for special shipping and it did not arrive in time for my event. Once received I then asked for a return and they said no returns unless it's damaged basically. No thank you. This is not how to do online business. I do NOT recommend this company at all.

My friend and I purchased items at the same time, there was no communication or tracking sent after we placed the order. My friend finally received her order after 3 months, but it was not what she ordered. I never received my order. I reached out to their service desk and I received an auto-response 3 times. I finally disputed my purchase through PayPal, and they replied with a vague auto response. I replied back to them, and the same response came through. I never ended up getting my $100+ order.

I ordered a dress for an event, after not getting it on time I called to cancel the order and they said it was too late. The delivery time was supposed to be 4 weeks and I got the dress after 3 months. I sent it back and now they said they can't refund the money and gave me a gift card,,,like if I want to order from them again.
Save your money and your trouble and DO NOT ORDER from these scammers.

ZERO STARS! Do not buy from Sarah Ashley. Their clothes are cheap and don't fit. If you send it back they will say they will refund you but they will not. I have reported them for fraud to the FTC and PayPal.