I purchased Office 2016 on March 17,2017 and today, April 17,30 days later, it stopped working. I tried re-entering the key code but Microsoft said it was not valid. It looks like they did a bait & switch by selling me a legit full license and sold me a 30 trial instead. Naturally, they have no phone # for support and haven't responded to my email. My bank agreed to refund my money and report them for fraud. Don't trust them.
It has been almost a day and I have not received the product key for the Microsoft products I purchased and paid for. No phone customer service. Only email. After several hours someone emailed me a nonsensical response to my request. Do not purchase software from this vendor.
The company I work for has bought one copy each of 3 different versions of Office 2016 from SaraSoftware. The first 2 installed and activated okay. We bought the third about a week ago and everything installed and ran fine. But when I copied and pasted the product key and clicked to activate it told me the product key was not valid. I tried several times, same result.
I emailed support and they responded by sending a different product key--no "Oops, problem on our end." No "Sorry, the product key is for 64-bit version and you used 32-bit version." Just "Use THIS product key instead."
It did activate with the new product key--but giving out the same key multiple times until it stops working is routine with "cracked" or pirated software.
I purchased two copies of Microsoft office 2010 early this morning. I received a fraud alert from my bank regarding another purchase from a different company. Sara and this other company are within a couple of miles of each other. I don't want to accuse anyone but this is too much of a coincidence. Now, my card is closed and there is a five day turnaround time before I receive my new card. I received an email from Sara's technical support, asking if I purchased two copies of Microsoft office, via AOL mobile.
I have been waiting for three days to get help installing my product that I ordered that will not install. A customer service agent said that he would assist, me and after waiting several times for him to show up (for several hours at a time), we scheduled a time to do it today. He did not show up once again, and I am done. I needed this product three days ago. Of course they have no available phone number. I want a refund. Fingers crossed I get it.
I purchased Office 2016 from SaraSoftware before reading the reviews for this site. My purchase did download, but when I looked at my programs on my computer it was listed as Office 2010, although the individual components said 2016. They did send me a product code within 24 hours as promised, but the product code was bogus. When I tried to enter the code I was informed that one of the characters was not contained in a product key code. I tried every other letter of the alphabet in that space and each code said it was invalid. I contacted the software company and was told "You did not installed it or do the correct step, you just use the office 2016 product key to activate your office 2010, so this is my issue?" I only hope I can get my money back...
August 2016 I purchase software from SaraSoftware. I receive the download and all was grand. Just 1 month ago, my hard drive crashed and I had to re -register again. When I did, the response back was that it was not a working Product Key. I reached out to SaraSoftware by email and within 3-5 days they responded back with a new Product Key and all is grand again. I surely have not had any issues with their product or service.
I purchased a MS Office 2016 download Now they wont send me the product code or respond to email requests. Update I got my product code about 36 hours after purchase. There is no phone # and customer service is slooow to respond.
Had no issues at all, just made sure I chose the correct version that I needed for my requirements, and that it was the Download version. Then made sure I followed the download/install instructions... not sure what issues the other reviewers had but as a moderately skilled PC user it was piece of cake... almost did not buy at this great price because of the poor reviews.
I ordered on-line on Sunday, I downloaded, I installed the software, I followed the instruction and it worked immediately after I set up the various parameters and accounts. On Monday morning, I received the activation key.
I do not see any problem.
Check their address on Google Maps; it's fake. Look for their contact phone number; there is none. Compare their prices to any legitimate vendor.
Now it's your fault.
Downloaded software wouldn't install. The link would work and download package, but when trying to install it, it gives an error message. They wouldn't respond to my emails nor Contact Us form.
Sara Software have no customer service phone number, people are calling another company phone number which is Sara Software Systems LLC an IT Consulting company. Sara Software Systems LLC are getting 20 to 30 calls per day at the Sara Software systems number. The company is trying to locate Sara Software any customer support person so that they can tell how the customers are dissatisfied with Sara Software and they need to post the number on website.
Customers please note that Sara Software Systems LLC is not same as Sara software, so please do not call number starting with 913 area code.
On line deception of product. Customer service rude even with polite email questions. Canceled credit card that was used for purchase, investigation pending.
$$$$$$$$$$ WARNING $$$$$$$$$$$$$$$$$$$
I bought MS office for Mac, but they don't send me a product key at all.
DON'T even buy anything from this website
Purchased Office Home & Business 2016. Got Standard 2016 and a license key that doesn't work. No response from support. Don't waste your money!
Purchased MS Office 2016 from here and the license key they sent me is now invalid according to Microsoft. I got swindled!
Overview
SaraSoftware has a rating of 1.8 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SaraSoftware most frequently mention customer service and phone number. SaraSoftware ranks 2018th among Software sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members